Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Mindy Allison Martz

Ashburn,VA

Summary

Results-driven Hospital Manager known for high productivity and efficient task completion. Specialize in veterinary management, operational oversight, and strategic planning. Excel in leadership, communication, and problem-solving to enhance team performance and patient care outcomes.

Overview

12
12
years of professional experience

Work History

Hospital Manager

Ashburn Veterinary Hospital/Fancy Paws Cat Clinic
Ashburn, USA
02.2016 - Current
  • Promoted from Client Service Representative to Nursing Staff to Client Service Team Lead to Hospital Manager at multi-location (2) veterinary hospital.
  • Implement policies, protocols, and standard operating procedures, and ensure all staff follow these guidelines and cultivate a workplace culture aligned with the practice’s mission.
  • Recruit excellent talent to ensure hospital is well staffed and kept turnover rates low.
  • Identify areas for improvement in hospital operations and workflows and implement strategies to enhance efficiency and effectiveness in the hospital.
  • Develop highly empathetic client relationships and earn a reputation for delivering exceptional customer service.
  • Responsible for ordering all inventory and pharmacy items, maintaining stock, updating records, receiving deliveries and detecting discrepancies between stocks and records.
  • Complete various end of week and end of month reports
  • Confident in administering SQ injections/SQ fluids, holding/restraining animals, as well as performing other basic veterinary skills (I.E. corneal staining, some radiograph positioning, etc.).
  • Explain estimates and answer questions regarding basic veterinary medicine.

Boutique Manager

Francesca's
Sterling, USA
10.2014 - 02.2016
  • Promoted from Assistant Boutique Manager to Boutique Manager.
  • Responsible for networking, recruiting outstanding talent, and managing current employees.
  • Complete updates and maintain excellent visual standards on the sales floor and stockroom.
  • Train and coach staff by rewarding and redirecting to ensure excellent customer service.
  • Complete end of day reports, weekly audits, schedules and sales action plans.

Assistant Manager (Acting Store Manager)

Sperry Top-Sider
Leesburg, USA
04.2013 - 10.2014
  • Promoted from Key Holder to Assistant Manager (Acting Store Manager).
  • Responsible for opening and closing the store with or without a sales associate.
  • Determine product placement on the sales floor to guarantee high sales while maintaining an organized stockroom.
  • Manager on duty, in charge of sales associates and handling customer service.
  • Complete end of day reports, weekly and monthly audits.

Education

Advanced Diploma -

Briar Woods High School
Ashburn, VA
01.2012

Some College (No Degree) -

Northern Virginia Community College
Sterling, VA

Some College (No Degree) -

Southern New Hampshire University Online

Skills

  • Team leadership
  • Attention to detail
  • Conflict resolution
  • Inventory management
  • Veterinary standards and procedures
  • Budget management

References

  • Dr. Thomas Jones, Current Veterinarian/Former Owner at Ashburn Veterinary Hospital, (571)215-8206
  • Dr. Erika Im, Former Veterinarian at Ashburn Veterinary Hospital, (703)835-0577
  • Kayla Gims, Current Veterinary Nurse at Ashburn Veterinary Hospital, (513)335-0064

Timeline

Hospital Manager

Ashburn Veterinary Hospital/Fancy Paws Cat Clinic
02.2016 - Current

Boutique Manager

Francesca's
10.2014 - 02.2016

Assistant Manager (Acting Store Manager)

Sperry Top-Sider
04.2013 - 10.2014

Advanced Diploma -

Briar Woods High School

Some College (No Degree) -

Northern Virginia Community College

Some College (No Degree) -

Southern New Hampshire University Online

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