Mindy G. Parker
Janesville,WI
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Enthusiastic Administrative Assistant with expertise in anticipating professional needs and proactively identifying and resolving problems. Bringing proven to promote organization and availability through effective schedule development. Excellent customer service and conflict management skills.
Overview
20
20
years of professional experience
Work History
Administrative Assistant-Receptionist
United Alloy, Inc.
Janesville, United States
12.2021 - Current
- Answered multi-line phone system, routing calls, delivered messages to staff, and greeted visitors.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Monitored supervisor's work calendar and scheduling appointments, meetings, and travel.
- Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
- Supported room reservations, agenda preparation, and calendar maintenance for programs, meetings, and events.
- Assisted Human Resources with recruiting, hiring, and onboarding employees.
- Coordinated travel arrangements by booking airfare, hotel, and ground transportation.
- Created and maintained employee files and absentee reports.
ADA/Administrative Assistant
UW-Whitewater
Whitewater, WI
08.2005 - 09.2021
- Performed as Office Manager to oversee all office functions
- Assist department chair with scheduling classes
- Customized student records and milestones
- Maintain department budget
- Office support for department members
- Hired and supervised office support staff
- Processed payroll and travel arrangements
- Organized faculty open position searches through TAM
- Scheduled office meetings and client appointments for staff teams.
- Executed record filing system to improve document organization and management.
- Generated reports and typed letters in Word and prepared PowerPoint presentations.
- Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
- Supported efficient meetings by organizing spaces and materials, documenting discussions, and distributing meeting notes.
- Supported room reservations, agenda preparation, and calendar maintenance for programs, meetings, and events.
- Created detailed expense reports and requests for capital expenditures.
Customer Sales and Service Expert
The Maids
Madison, WI
01.2002 - 08.2005
- Answered all calls from current and potential customers
- Updated database of over 200 regular customers and one time cleans
- Scheduled routes for four to five cleaning teams each day
- Assisted with accounts receivable monthly billing
- Handled calls promptly and with courteous professionalism.
- Completed call documentation while speaking with customers.
- Processed orders, service requests, and applied information to customers.
- Handled sales paperwork and payments with high degree of accuracy to minimize recordkeeping errors.
Education
Associate Degree - Applied Arts-Interior Design
Madison Area Technical College
Madison, WI05.1993
Skills
- Proficient in Microsoft Office Word, Excel, Outlook, Google Docs, Google, Teams Virtual meeting software-Webex by Cisco, and Microsoft Teams
- Strong communication skills
- Excellent problem-solving skills
- Detail-oriented
- Works well unsupervised or as a team
- Confidentiality and Data Protection
- Multitasking and Time Management
- Human Resource Assistance and File Management
- Executive Presentation Development
- Payroll Administration
Timeline
Administrative Assistant-Receptionist
United Alloy, Inc.
12.2021 - Current
ADA/Administrative Assistant
UW-Whitewater
08.2005 - 09.2021
Customer Sales and Service Expert
The Maids
01.2002 - 08.2005
Associate Degree - Applied Arts-Interior Design
Madison Area Technical College
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