Mindylee Michaud-Lopez
Groton,MA
Summary
Proven track record in enhancing patient and business processes, leveraging EMR experience and exceptional office administration skills. Excelled in maintaining HIPAA compliance and confidentiality, significantly improving communication efficiency. Demonstrated expertise in customer service and schedule management, contributing to streamlined operations and patient satisfaction.
Overview
14
14
years of professional experience
Work History
PET Secretary
Shields MRI
04.2024 - Current
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Interview patients for medical history upon check in to scheduled procedure.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Enter all orders into hospital EMR system and then bill all procedures through Meditech.
- Get paperwork ready for next day procedures
- Support the PET tech by taking patients into room, returning into waiting area, prepping for exam.
- Getting trailer ready for next day travel to other site.
Office Coordinator/ Medical Secretary
Nashoba Valley Medical Center
09.2021 - Current
- Managed office activities by maintaining communication between patients, tracking records, and filing all documents into EMR system.
- Scheduling of present day and future appointments as needed.
- Used knowledge of medical terminology to transcribe patient information from written copy, electronic equipment, or verbal direction.
- Maintained current and accurate medical records for patients.
- Registered new patients in electronic medical records prior to appointment scheduling.
- Kept information confidential and followed HIPAA guidelines to maintain patient trust.
- Documented patient medical information, case histories, and insurance details to facilitate smooth appointments and payment processing.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Facilitated new patient prescriptions, refills and prescription pre-authorizations.
- Managed office bookkeeping with insurance billing and patient payments.
- Prepared and processed patient referrals and transfer requests.
- Received and routed laboratory results to correct clinical staff members.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Placed new supply orders, managed inventory and restocked clerical spaces.
- Obtained payments from patients and scanned identification and insurance cards.
- Assisted with medical coding and billing tasks.
- Participated in workshops and in-service meetings to enhance personal growth and professional development.
Certified Nursing Assistant
Gardner Rehabilitation & Nursing Center
01.2019 - 09.2021
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
Collections Supervisor
Liberty Pest Control
01.2018 - 01.2019
- Supervised and coordinated activities of collections employees attempting to gather monies owed from consumers.
- Identified needs and provided training to clarify expectations of collections agents.
- Documented conversations with consumers and research into accounts.
- Followed prescribed scripts and maintained friendly but firm attitude with full knowledge of contractual requirements and legal remedies.
- Reported on and recommended actions related to financial stability of potential clients.
- Contacted customers to collect outstanding payments via one-time or negotiated installment methods.
- Investigated and reviewed credit risks and collections.
- Accessed credit records to evaluate customer credit histories.
- Processed payments and applied to customer balances.
Operating Room Secretary
Umass Memorial
02.2015 - 01.2018
- Supported office staff and operational requirements with administrative tasks.
- Registered new patients in electronic medical records prior to appointment scheduling.
- Prioritized calls through screening process and transferred calls and recorded messages for appropriate personnel.
- Kept information confidential and followed HIPAA guidelines to maintain patient trust.
- Received and routed laboratory results to correct clinical staff members.
- Maintained OR case board with surgical day schedule.
- Answered calls for add on cases and notified and documented on OR board
- Got board ready with next day schedule at end of shift
Medical Secretary
Medical Associates Pediatrics (part Time Nights)
12.2014 - 01.2018
- Documented patient medical information, case histories, and insurance details to facilitate smooth appointments and payment processing.
- Supported office staff and operational requirements with administrative tasks.
- Answered phone calls and messages for 8 physician pediatric medical facility, scheduling appointments, and handling patient inquiries.
- Prioritized calls through screening process and transferred calls and recorded messages for appropriate personnel.
- Maintained current and accurate medical records for patients.
- Kept information confidential and followed HIPAA guidelines to maintain patient trust.
- Used knowledge of medical terminology to transcribe patient information from written copy, electronic equipment, or verbal direction.
- Registered new patients in electronic medical records prior to appointment scheduling.
- Located, checked in, and pulled medical records for patient appointments and incomplete charts.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Greeted visitors and initiated triage processes for clients to streamline patient flow.
- Obtained payments from patients and scanned identification and insurance cards.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Medical Office Coordinator
Montachusett Womens Health
01.2011 - 01.2018
- Created and maintained medical records from time of admission through patient discharge.
- Supported billing staff by making corrections to invoices and insurance submissions.
- Communicated with patients, insurance companies and providers through phone calls, emails and office drives concerning formularies and coverage limits.
- Addressed complaints made by patients and staff by escalating issues to supervision for further investigation.
- Updated and maintained schedules for patients as well as managed client correspondence.
- Processed new office referrals to correct agencies within 24 hours of receiving notice.
- Created memoranda and documents to relay important information to staff.
- Planned and supported staff office meetings by preparing agendas and setting up audio-visual equipment.
- Verified benefits and worked with insurance companies to obtain payments.
- Entered procedure codes and diagnosis codes into medical billing software.
- Managed appointments, registrations and patient relations in busy OBGYN office.
- Maintained patient databases and updated information in alignment with HIPAA protocols.
- Trained all new employees.
- Received, recorded and filed medical payments by check, cash, and credit card.
- Aided with prescription refill requests.
- Reviewed and sent medical records to other physicians upon request.
Education
Associates of Business - Business Administration
Mount Wachusett Community College
Gardner, MANo Degree - Liscenced Practical Nurse
Salter School of Nursing And Allied Health
Manchester, NH11.2018
No Degree - Medical Assisting/ Medical Billing And Coding
Monty Tech Regional Vocational
Fitchburg Ma06.2007
High School Diploma -
Leominster Center For Excellence
Leominster, MA06.1998
Skills
- EMR experience
- Office Administration
- Appointment Schedule
Customer Service
- Payment posting
- Schedule Management
- Multi-Line Phone Systems
- HIPAA guideline compliance
- Confidentiality understanding
- Prior authorization experience
- Insurance experience
Timeline
PET Secretary
Shields MRI
04.2024 - Current
Office Coordinator/ Medical Secretary
Nashoba Valley Medical Center
09.2021 - Current
Certified Nursing Assistant
Gardner Rehabilitation & Nursing Center
01.2019 - 09.2021
Collections Supervisor
Liberty Pest Control
01.2018 - 01.2019
Operating Room Secretary
Umass Memorial
02.2015 - 01.2018
Medical Secretary
Medical Associates Pediatrics (part Time Nights)
12.2014 - 01.2018
Medical Office Coordinator
Montachusett Womens Health
01.2011 - 01.2018
Associates of Business - Business Administration
Mount Wachusett Community College
No Degree - Liscenced Practical Nurse
Salter School of Nursing And Allied Health
No Degree - Medical Assisting/ Medical Billing And Coding
Monty Tech Regional Vocational
High School Diploma -
Leominster Center For Excellence
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