Years Experience
Hi, I’m
Mindy Vail
VP, Culture & Engagement
Camas,WA
Summary
Innovative and inspiring Organization Development leader with over 20 years experience. Comprehensive background in business and workforce planning; talent, performance, career and succession management; leadership development; process optimization; executive coaching; training strategies, operations and metrics. Significant experience in enterprise-wide Change Management. Passionate about developing high performing teams of engaged professionals and applying excellent organization and communication skills to manage and lead teams. Results-oriented.
Overview
20
3
Certifications
Work History
Papa Murphy's Int'l: : $126 Million Retailer
Vice President, Culture & Engagement
01.2023 - 02.2024
Job overview
- Built and developed highly engaged team of OD professionals, including Human Resources, Learning & Development, Strategic Communications, and Portfolio Management Office.
- Charged with designing, aligning and integrating organizational development and training initiatives to support corporate strategies, including annual budget of $1.6 million.
- Created process and tool kit for senior leaders to conduct business and department planning, enabling the link from company strategy to department strategy and work force planning.
- Led the restructure of large departments including process and role re-engineering for savings estimate of 1.4 million. Leveraged partnerships with key leaders to ensure successful change management.
- Created and directed world class coaching and emerging leader programs to support mid-management through Executive Vice President levels.
- Led the design and implementation of Talent Management and Succession Planning strategy, process and system to ensure top talent was in place to support significant growth plans.
- Led the design and implementation of Performance Management strategy, process and system to support performance reviews for 200+ employees.
- Led organization re-structuring and job design efforts for savings of 1.2M. Developed strong partnerships from VP to Senior EVP levels to enable successful change management. Ensured employees were well supported through out $190M acquisition from Canadian company MTY Food Group.
- Partnered with IT to translate multi-million dollar systems efforts into change management scope; directed OD Project Managers responsible for all aspects of Business Readiness.
- Oversaw Learning Services and Communications campaigns of a >30 projects annually. Ensured right mix of content, delivery method and reporting necessary to support and track 15,000 employees' learning. Achieved 91% effectiveness and satisfaction from learners.
Papa Murphy's Int'l
Vice President, Learning & Development
12.2021 - 01.2023
Job overview
- Reduced turnover, improved food and labor costs via an internationally recognized career-path training program, positively impacting franchise owners’ profitability by $27M per year.
- Aligned and collaborated with franchise and corporate teams across 36 states, Canada, and United Arab Emirates to implement and foster adoption of a comprehensive training curriculum, focused on adult learning theory.
- Coached senior and executive leaders and 30+ managers on how to conduct risk assessments and realized numerous project KPIs and ROIs that were previously not being tracked.
- Led the creation and implementation of the company's first learning management system that included coaching and development for 15,000 employees and their managers, reporting a 153% ROI.
- Conducted needs assessment, design, delivery and measurement of scaled on-demand, self-paced, and live classes in 10 separate learner journeys for corporate and franchise employees at all levels.
- Designed and facilitated 100+ courses (both face-to-face sessions and virtual webinars) reaching 1,750 employees on topics ranging from Profitability & Driving Transactions to Psychological Safety in the Workplace.
- Forecasted, planned, and managed L&D budget of $1.25M, $500,000 more than the previous year due to positive results, performance, and executive feedback.
Papa Murphy's Int'l
Senior Director, Learning & Development
12.2020 - 11.2021
Job overview
- Collaborated with HR and analytics team on selection of assessment methodology for performance management and growth, developing a sufficient pipeline of appropriately skilled talent and reducing turnover by 4.95%.
- Launched the organization’s first-ever Emerging Leaders' Program, building cross-functional mentorship experiences across all 73 brands, three new company-wide DEI initiatives, and cross-brand job-shadowing.
- Instituted best practices for recruiting, hiring, onboarding, training, and employee retention, increasing the number of employees trained 240% year over year.
- Instrumental in improving scores by an average of 8 points across 4 categories in annual employee engagement survey by fostering a culture of learning, listening, diversity, and inclusion.
- Streamlined annual/mid-year reviews for 160 corporate employees and trained an average of 35 managers each year to engage in continuous feedback and review processes.
- Orchestrated a seamless onboarding experience and counseled new employees and new franchise owners to 30-60-90 day proficiencies.
Papa Murphy's Int'l
Director, Learning & Development
12.2018 - 12.2020
Job overview
- Managed all aspects of learning and development programs, including program design, delivery, and evaluation.
- Developed and implemented leadership development programs to build leadership capabilities and succession pipelines.
- Designed and delivered training programs on topics such as technical skills, soft skills, and compliance training.
- Led the implementation of learning management systems (LMS) to streamline training administration and tracking.
- Conducted training needs assessments to identify learning priorities and develop annual training plans.
- Managed relationships with external training vendors and consultants to deliver specialized training programs.
- Provided coaching and support to managers and employees on professional development opportunities.
- Developed and maintained learning metrics and dashboards to track program effectiveness and impact.
Papa Murphy's Int'l
Sr. Manager, Training
11.2015 - 12.2018
Job overview
- Designed and delivered onboarding programs for new hires to ensure successful integration into the organization.
- Developed and delivered leadership development programs to build leadership capabilities at all levels.
- Facilitated workshops and training sessions on topics such as communication skills, team building, and conflict resolution.
- Coordinated with internal and external trainers to deliver specialized training programs.
- Managed training budgets and resources to ensure cost-effective delivery of training initiatives.
Education
University of DenverDenver, CO
Master of Arts from Insructional Design & Curriculum Development
05.1995
Arizona State UniversityTempe, AZ
Bachelor of Arts from Behavioral Psychology
05.1993
Skills
- Organization and process design
- Business and work force planning
- Human resources strategy
- Performance, talent, career and succession management
- Team and relationship building
- Data analysis
- Leadership coaching
- Change management
- Leadership coaching and development
- Strategic communications
- Portfolio management
- Adult learning design, development and delivery
Certification
- CCMP (Prosci Certified Change Management Practitioner)
- Hogan Advanced Leadership Coaching Certificate
- CPTD (ATD Certified Professional in Talent Development)
Accomplishments
- CLO Talent Management Spotlight webinar: From Resistance to Acceptance: How to Implement Change Management
- Association of Talent Development Int’l Conference Panelist: Talent Management & Succession Planning Best Practices
- CLO Breakfast Club Panelist: Wellness in the Workplace
- MTY Convention Speaker: Strategies to Build Psychological Safety in your Organization
- Peace & Possibilities Podcast guest: How to Stay Happy in Your Career
- Portland Women Leaders’ Association Summit Panelist: Transitioning into the New Normal: Your Team After COVID
Affiliations
ATD BEST Award Winner for Outstanding New Employee Onboarding Program, 2021
MTY Excellence Innovation Award for Virtual Franchise Leadership Summit, 2020
ATD BEST Award Winner for Outstanding Training Curriculum, 2019
Technical Competencies
- Project Management: Smartsheet, Trello
- Learning Management System: Absorb, Player Lync
- HRIS/CRM: Salesforce, Ultipro, Workday
- Interactive Engagement: Zappar AR, Audacity, Movavi, Mail Chimp
- Collaboration Tools: Teams, Zoom, Slack
- eLearning Authoring Tools: Articulate, Captivate
- Process: Google & Microsoft Applications