Minea Richardson
Sacramento,CA
Summary
Achieve a challenging assignment in a cutting edge environment
Overview
7
7
years of professional experience
Work History
SSP
Safestreets, USA
08.2024 - Current
- 3rd party security system installer for ADT
- Help homeowners create customized Smart Security solutions for their personal needs
- Customized installation, troubleshooting, and demonstration of Google Smart Home systems
Delivery Driver
Doordash
03.2020 - 08.2024
- Food delivery for Doordash
- Receiving orders via dasher app
- Promptly delivering orders using customer instruction
Member Experience Associate
AAA/A3 Smart Home
12.2019 - 03.2020
- Operate automatic call distribution (ACD) telephone set and PC Windows-based applications
- Properly answer and accurately process incoming telephone calls regarding service and other related areas
- Accurately enter information, including any special service considerations, in system application
- Process credit card and member billing transactions via available applications
Retail sales associate
AT&T
07.2019 - 12.2019
- Sell all products and services offered by the Company
- Meet all sales objectives
- Complete customer contracts and warranties, accept customer payments
- Basic troubleshooting of devices
Business/Gov’t Support
Verizon Wireless
08.2017 - 05.2019
- Work with national business and government customers
- Growing business within existing accounts
- Identifying and tailoring solutions to fit customer needs
Education
Certification Program - Electrical Technician
InterCoast College
01.2025
General Education Diploma -
Treasure Island Job Corps
01.2009
Skills
- Customer Service/ Sales/ Marketing
- Customer Care/Call Center
- Ability to soak up information
- Data Entry/alphanumeric files
- Telephone etiquette
- Multi-Line phone systems
- Face to face customer service etiquette
- Self-motivated
- Cashier experience/cash handling
Timeline
SSP
Safestreets, USA
08.2024 - Current
Delivery Driver
Doordash
03.2020 - 08.2024
Member Experience Associate
AAA/A3 Smart Home
12.2019 - 03.2020
Retail sales associate
AT&T
07.2019 - 12.2019
Business/Gov’t Support
Verizon Wireless
08.2017 - 05.2019
Certification Program - Electrical Technician
InterCoast College
General Education Diploma -
Treasure Island Job Corps