Minerva Alfonso
Hollywood,FL
Summary
Accomplished Floral Designer/Manager with a proven track record at Beautiful Blossoms Flower Shop, enhancing customer satisfaction through unique, tailored floral designs and effective inventory management. Skilled in wedding floral design and customer consultations, demonstrating exceptional creativity and interpersonal abilities. Achieved significant improvements in client satisfaction and operational efficiency.
Overview
25
25
years of professional experience
Work History
Floral Designer/Manager of Operations
Beautiful Blossoms Flower Shop
2495 Stirling Road
06.2023 - Current
- Enhanced customer satisfaction by creating visually appealing and unique floral designs tailored to individual preferences.
- Managed inventory effectively, ensuring optimal levels of fresh flowers and supplies while minimizing waste.
- Maintained a clean and organized work environment, adhering to safety standards and minimizing potential hazards for staff and customers.
- Adapted quickly to changing trends in the floral industry, acquiring new skills as needed to effectively serve diverse client needs.
- Transported and set up floral arrangements for large-scale functions, comprising weddings, funerals, and banquets.
- Collaborated closely with customers to create unique designs for bouquets, wreaths, and gifts.
- Quoted, generated, and processed customer orders to meet specifications and various occasions.
Sales Associate
Lane Bryant
5087 Sheridan St Hollywood, FL 33024
10.2022 - 06.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Answered customer questions about sizing, accessories, and merchandise care.
Bridal Consultant/Lead Floral Designer
Amor Bridal & Flowers Boutique
4767 Palm Ave Hialeah, FL 33012
06.1999 - 02.2020
- Assisted brides in selecting the perfect gown by carefully listening to their preferences and offering expert advice based on body type, venue, and personal style.
- Demonstrated excellent problem-solving skills when addressing any challenges faced during fittings or alterations appointments, ensuring client satisfaction at all times.
- Provided emotional support for stressed brides throughout their wedding planning journey by offering compassionate guidance in addition to fashion expertise.
- Conducted thorough follow-ups with clients post-wedding to gather feedback and ensure complete satisfaction with their bridal experience.
- Managed inventory control systems to maintain accurate stock levels, minimize loss, and optimize sales opportunities for the boutique.
- Assisted with event planning initiatives such as bridal expos and fashion shows, showcasing the boutique''s unique offerings while attracting potential new clientele.
- Assisted with wedding set up and decoration.
- Managed a team of consultants, providing ongoing training and support to ensure consistently high-quality service for all clients.
- Increased bridal client satisfaction by providing personalized consultations and recommendations on wedding attire.
- Streamlined appointment scheduling processes, resulting in improved efficiency and higher customer satisfaction rates.
- Assisted in scheduling bands, caterers and photographers.
- Directed wedding-day events, ceremony timing, and speeches.
- Provided exceptional customer service, addressing inquiries promptly and resolving issues professionally.
Education
High School Diploma -
Coral Gables Senior High School
Coral Gables, FL06.1994
Skills
- Wedding Floral Design
- Floral shop assistance
- Sales and Marketing
- Plant Care Knowledge
- Flower Identification
- Creative merchandising and display
- Customer Orders
- Floral Consultations
- Flower arranging
- Floral Arrangement Techniques
- Vendor relationships
- Hand Tying Bouquets
- Wired Floral Designs
Timeline
Floral Designer/Manager of Operations
Beautiful Blossoms Flower Shop
06.2023 - Current
Sales Associate
Lane Bryant
10.2022 - 06.2023
Bridal Consultant/Lead Floral Designer
Amor Bridal & Flowers Boutique
06.1999 - 02.2020
High School Diploma -
Coral Gables Senior High School