Minerva Ascona
Kissimmee,FL
Summary
Organized and dedicated Administrative Assistan with proven track record of providing exceptional customer service in the Healthcare, Travel and Real Estate industry. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
17
17
years of professional experience
Work History
Customer Service Representative
Cooperative Home Care Associates
11.2023 - Current
- Answering all incoming calls in a prompt, accurate professional manner
- Assessing and troubleshooting caller’s needs and transferring calls to the appropriate staff within the department as needed
- Welcome visitors and refer to staff as appropriate
- Initiate intake applications for the Workforce Development Department
- Distribute incoming mail and faxes
- Initiate Personnel Action Forms (PAF) for paraprofessional staff
- Coordinate all room reservations for company activities and meetings
- Coordinating all food orders for company activities and meetings
- Maintaining Authorizations for check pick-up
- Manage check distribution, notices, and other miscellaneous documents
- Support multiple departments when required
- Demonstrate eagerness to assist customers
- Committed to provide customers with quality service.
Project Assistant
Nardin Realty, Inc.
02.2019 - 12.2022
- Perform receptionist and clerical duties for property management and renovations
- Schedule repairs with tenants
- Provide customer service calls and on-site assistance as needed
- Follow up on required permits for home renovations
- Coordinate deliveries and orders
- Assist with selecting and purchasing home remodeling materials
- Multitask and maintain organization while working remotely and onsite.
Transitions Specialist (Nurse scheduler)
Senior Bridge / Humana, Inc.
12.2012 - 11.2020
- Work in office and remotely
- Schedule nurse assessment visits in various states on the east coast and throughout the USA as needed, for the Medicare program called Transitions
- Manage and create patient reports as they are discharged and referred to us for assignment
- Communicate via company emails and over the phone with nurses
- Translate for Spanish speaking patients to communicate with nurses to obtain assessment or direction information
- Work closely with the recruitment department to ensure new nurses are cleared for assignments and verify all documentation, necessary certifications and screens have been completed successfully.
Nursing Assessment Scheduler
Visiting Nurse Association of Central - New Jersey Temp Position, Via Medix Staffing, Inc.
08.2011 - 03.2012
- Maintain procedures and protocol
- Attend calls from field staff, providers and insurance members
- Check email reports daily and follow up accordingly
- Schedule nursing assessment visits on behalf of various health insurance companies
- Manage nurse's availability
- Coordinate appointments according to location
- Translate assessments from English to Spanish for nurses over the phone, directly with the patients, using knowledge of medical terminology
- Train new schedulers on the scheduling process.
Administrative Assistant & Daycare Assistant
Almonte Family Daycare
11.2008 - 08.2011
- Assist with all day care functions
- Meet and greet parents and children
- Perform learning activities, playtime with occupational learning, sing and dance with the children
- Accompany the children to trips and the park
- Maintain files, answer telephones, follow up with parents on required documentation
- Perform various office duties such as filing, copying, faxing, and prepare applications
- Create memos, letters and maintain bulletin boards with required notices and information.
Cardiac Clinical Assistant
Philips Remote Cardiac Services
07.2008 - 11.2008
- Obtain EKG recordings from patients over the phone via a prescribed 30 day cardiac monitor
- Perform customer service, data entry and call center duties
- Instruct patients on how to use the monitors and how to send the recordings over the phone to us and verify all recordings are complete and legible to forward the recordings to their doctors.
Medical Coordinator
Personal Touch Home Care
10.2006 - 08.2007
- Manage the Home care provided by Home Health Aides for an average of 130 patients for the VNS contract
- Provide over the phone assistance to patients and their families regarding home care coverage and services
- Manage attendance and enter data into the company’s computer system
- Maintain filing of home health aide task sheets.
Education
Skills
- Microsoft Office
- Scheduling
- Knowledge of HIPPA Regulations
- Rosalind Humana Computer System
- Various Airline Software (Sabre, Babs, Arco)
- Bilingual English & Spanish
- Professional and organizational skills
- Typing 50 wpm
Timeline
Customer Service Representative
Cooperative Home Care Associates
11.2023 - Current
Project Assistant
Nardin Realty, Inc.
02.2019 - 12.2022
Transitions Specialist (Nurse scheduler)
Senior Bridge / Humana, Inc.
12.2012 - 11.2020
Nursing Assessment Scheduler
Visiting Nurse Association of Central - New Jersey Temp Position, Via Medix Staffing, Inc.
08.2011 - 03.2012
Administrative Assistant & Daycare Assistant
Almonte Family Daycare
11.2008 - 08.2011
Cardiac Clinical Assistant
Philips Remote Cardiac Services
07.2008 - 11.2008
Medical Coordinator
Personal Touch Home Care
10.2006 - 08.2007
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