Minerva Claudio
Summary
Experienced Supervisor and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Company Supervisor
Empire Home Care Agency LLC.
04.2020 - 11.2023
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and participants.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Onboarded new employees with training and new hire documentation.
- Researched and recommended community resources to meet clients' needs.
- Prepared working papers, reports and supporting documentation for audit.
- Updated employee files with new details such as changes in address or salary levels.
- Processed new hire paperwork and documents.
- Managed compliance efforts with MCOs.
- Assisted with HHA system.
- Request authorizations from MCOs.
Advocate
Eastwick Family Services
02.2015 - 04.2020
- Organization for the disabled
- Serve clients in a variety of capacities that ensure continued integration into their communities of choice
- Provide patients with direct support with logistics including hygiene and grooming
- Facilitate groups emphasizing community health, leading to increased client base
- Integrating clients' ISP's into the daily schedule to enhance social tools and allow a seamless transition
- Provided support with logistics including grocery shopping and bill paying
- Notify appropriate personnel of any concerns or additional needs
- Assisted with day-by-day operations of the day program in accordance with regulatory requirements, agency policy and quality program standards.
Home care provider
Infinite Care Home Health, Direct Services
01.2012 - 01.2015
- Serve client in home and day program to facilitate growth
- Provide patients with direct support including nutrition, hygiene and grooming
- Facilitate training for staff to increase effective treatment
- Integrating clients' ISP's into the daily schedule to enhance communication and stability
- Provided support with logistics including grocery shopping and medical appointments
- Notify appropriate personnel of any concerns or additional needs.
Office Assistant/Property
Interstate Realty Management Company
01.2008 - 01.2012
- Worked closely with Community Manager to manage multiple properties (Tax Credit, Income based) in portfolio
- Compose and distribute inter-departmental memorandums, ensuring timely delivery and receipt of important information while maintaining confidentiality
- Organized activities such recertification's and summer enrichment programs, etc
- Budget and staff of 12
- Operations: Provide administrative/secretarial support for various departments/divisions
- Employee Relations: Recruited staff for promotions
- Introduced employee relations and communications programs to resolve disputes
- Restored employee-centric/customer focus of organization
- Implementation: Orchestrated Reasonable Accommodations that met ADA standards
- Technology: Drove transition from outdated system into fully integrated computerized platform, instantly improving reporting and planning capabilities
- Office Management: Organize the details of special events, corporate agendas and itineraries
- Communications: Developed presentations for related on-site and off-site meetings
- Assisted visitors and resolved administrative issues and inquiries.
Education
Certificate: Medical Assistant Program -
Thompson Institute
Philadelphia, PA2005
High School Diploma -
Kensington Health Sciences
Philadelphia, PA06.2003
Skills
- Training Delivery
- Case Management
- Support Services
- Document Preparation
- Policy Development
- Document Review
- Document Filing
- Networking abilities
- Data Entry
- Quality Control
- Customer Service
Certification
Signature Qualifications CPR/First Aid Certified Speaks fluent Spanish Understanding of Developmental Disabilities Behavioral Support Training HIPAA/Privacy & Confidentiality
Timeline
Company Supervisor
Empire Home Care Agency LLC.
04.2020 - 11.2023
Advocate
Eastwick Family Services
02.2015 - 04.2020
Home care provider
Infinite Care Home Health, Direct Services
01.2012 - 01.2015
Office Assistant/Property
Interstate Realty Management Company
01.2008 - 01.2012
Certificate: Medical Assistant Program -
Thompson Institute
High School Diploma -
Kensington Health Sciences
Signature Qualifications CPR/First Aid Certified Speaks fluent Spanish Understanding of Developmental Disabilities Behavioral Support Training HIPAA/Privacy & Confidentiality
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