Minerva Cuellar

Work History

Online Reseller

Mercari

11.2018 - Current

Established strong customer relationships through excellent communication and attentive service.
Managed purchasing, sales, marketing and customer account operations efficiently.
Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
Interacted well with customers to build connections and nurture relationships.
Consulted with customers to assess needs and propose optimal solutions.
Enhanced company profitability by reducing overhead costs and negotiating favorable contracts with suppliers.
Achieved consistent growth in annual revenue through strategic planning and execution of sales initiatives.
Enhanced product descriptions with well-researched content and visually appealing photos, capturing buyer attention and improving conversion rates.
Managed financial records accurately by maintaining detailed spreadsheets of sales transactions, expenses, and profits for business reporting purposes.
Utilized software to automate customer communication and order fulfillment.
Maintained organized storage facilities for physical inventory items, ensuring easy access for quick order fulfillment while minimizing damages or loss of goods.
Collaborated with team members to develop innovative solutions for addressing common issues faced by online resellers, streamlining processes and improving overall efficiency.
Continuously expanded product knowledge through research and training opportunities, ensuring the ability to provide expert advice on a diverse range of items offered for sale.
Conducted thorough competitor analysis regularly to stay informed about industry trends and developments that might impact business operations or strategy decisions.
Optimized product listings for enhanced visibility in online marketplaces, resulting in increased sales volume.

Online Reseller

Ebay

11.2018 - Current

Enhanced product descriptions with well-researched content and visually appealing photos, capturing buyer attention and improving conversion rates.
Managed financial records accurately by maintaining detailed spreadsheets of sales transactions, expenses, and profits for business reporting purposes.
Utilized software to automate customer communication and order fulfillment.
Maintained organized storage facilities for physical inventory items, ensuring easy access for quick order fulfillment while minimizing damages or loss of goods.

Online Reseller

Poshmark

08.2016 - Current

Established strong customer relationships through excellent communication and attentive service.
Managed purchasing, sales, marketing and customer account operations efficiently.
Interacted well with customers to build connections and nurture relationships.
Achieved consistent growth in annual revenue through strategic planning and execution of sales initiatives.
Conducted market research to inform product development decisions and identify potential growth areas.
Enhanced product descriptions with well-researched content and visually appealing photos, capturing buyer attention and improving conversion rates.
Managed financial records accurately by maintaining detailed spreadsheets of sales transactions, expenses, and profits for business reporting purposes.
Utilized software to automate customer communication and order fulfillment.
Maintained organized storage facilities for physical inventory items, ensuring easy access for quick order fulfillment while minimizing damages or loss of goods.

Distributor Sales Representative

Avocare

07.2016 - Current

Achieved agreed upon sales targets and outcomes within schedule.
Achieved consistent sales growth by implementing targeted marketing campaigns and leveraging strong product knowledge.
Worked with sales leaders in development and implementation of big picture strategies to secure business from competitors.
Stayed abreast of industry changes and trends, identifying, and pursuing new business opportunities.
Developed a deep understanding of product offerings to effectively educate customers on benefits and features.
Provided exceptional customer service by promptly addressing concerns, resolving issues, and maintaining open lines of communication.
Networked at events and by phone to expand business profits and revenues.
Delivered demonstrations at client sites to promote benefits and support new product launches.
Boosted client retention rates by implementing a comprehensive follow-up system that fostered long-term relationships.

Bartender

Bombshells Restaurant And Bar

06.2016 - 06.2017

Upheld strict regulations for safe alcohol service and food safety.
Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
Kept bar stocked with liquors, juices and garnishes for drinks.
Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Maintained impeccably clean, attractive and well-stocked bar area.
Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
Helped management plan and serve bar menu exceeding customer expectations.
Mixed unique and interesting cocktails for customers, including bar specials.

Bartender

Coyote Ugly Saloon

09.2015 - 06.2016

Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
Upheld strict regulations for safe alcohol service and food safety.
Kept bar stocked with liquors, juices and garnishes for drinks.
Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.

Wait Staff Member

El Monumento

02.2014 - 04.2015

Cultivated warm relationships with regular customers.
Practiced safe, sanitary food handling for preparation and service to maximize pleasant dining experience.
Demonstrated excellent multitasking abilities by managing multiple tables simultaneously without sacrificing quality of service.
Worked with POS system to place orders, manage bills, and handle complimentary items.
Learned and followed local alcohol laws to keep restaurant compliant with regulations.
Resolved customer complaints promptly and professionally to maintain positive reputation.
Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Processed orders and sent to kitchen employees for preparation.
Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Displayed extensive knowledge of menu offerings and ingredients, allowing for informed recommendations to diners with dietary restrictions or preferences.

Wait Staff Member

Cotton Patch Cafe

07.2013 - 11.2014

Demonstrated excellent multitasking abilities by managing multiple tables simultaneously without sacrificing quality of service.
Worked with POS system to place orders, manage bills, and handle complimentary items.
Learned and followed local alcohol laws to keep restaurant compliant with regulations.
Resolved customer complaints promptly and professionally to maintain positive reputation.
Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Processed orders and sent to kitchen employees for preparation.

Business Owner

Tease Me Boutique

04.2006 - 12.2013

Established strong customer relationships through excellent communication and attentive service.
Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
Managed purchasing, sales, marketing and customer account operations efficiently.
Interacted well with customers to build connections and nurture relationships.
Consulted with customers to assess needs and propose optimal solutions.
Achieved consistent growth in annual revenue through strategic planning and execution of sales initiatives.
Enhanced company profitability by reducing overhead costs and negotiating favorable contracts with suppliers.

Wait Staff Member

Tequila Boom

05.2003 - 10.2006

Practiced safe, sanitary food handling for preparation and service to maximize pleasant dining experience.
Cultivated warm relationships with regular customers.
Demonstrated excellent multitasking abilities by managing multiple tables simultaneously without sacrificing quality of service.
Assisted in training new waitstaff members, fostering a team-oriented work environment.

Sales Associate/Customer Service Cashier/ICS Stocker

Big Lots

02.2001 - 11.2002

Helped customers locate products and checked store system for merchandise at other sites.
Managed efficient cash register operations.
Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Solved customer challenges by offering relevant products and services.
Engaged in friendly conversation with customer to better uncover individual needs.
Stocked merchandise, clearly labeling items, and arranging according to size or color.
Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Provided positive first impressions to welcome existing, new, and potential customers.
Answered customer questions about sizing, accessories, and merchandise care.
Managed returns, exchanges and refunds in accordance with store policy.
Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
Maintained up-to-date knowledge of store sales, payment policies and security standards.
Rotated stock and restocked shelves to maintain product availability and store appearance.

Sales Associate /Customer Service Cashier

Hollywood Video

08.1999 - 12.2001

Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Helped customers locate products and checked store system for merchandise at other sites.

Summary

Overview

Work History

Online Reseller

Online Reseller

Online Reseller

Distributor Sales Representative

Bartender

Bartender

Wait Staff Member

Wait Staff Member

Business Owner

Wait Staff Member

Sales Associate/Customer Service Cashier/ICS Stocker

Sales Associate /Customer Service Cashier

Education

Associate of Arts - General Studies

Associate of Arts -

Associate of Arts - General Studies

High School Diploma -

Skills

Accomplishments

Certification

Timeline

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