Minerva Esquivel
Bakersfield,CA
Summary
Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
1
1
Certification
9
9
years of professional experience
Work History
Police Property & Equipment Specialist
City of Bakersfield-Police
Bakersfield, California
08.2024 - Current
- Managed inventory of evidence, safekeeping, and found property items to ensure proper handling and chain of custody
- Developed and maintained detailed records of equipment status and availability.
- Assisted civilians with their property
- Coordinated servicing of law enforcement personnel such and officers, detectives, District Attorneys, Investigators etc.
- Assisted civilians in retrieving their personal property from evidence storage.
Police Report Specialist I
City of Bakersfield - Police Department
Bakersfield, CA
06.2023 - Current
- I verify the victim's information through the phone and online before proceeding with completing reports.
- Collected and compiled information for reports to facilitate further investigation.
- Received crime reports from dispatch unit and guided the public in submitting their reports.
- Facilitated online report submissions for the public through dedicated channels.
- Established positive working relationships with individuals encountered in assigned duties.
Pharmacy Technician
Zohas Pharmacy
Bakersfield, CA
04.2022 - 06.2023
- Collaborated with peers, technicians, and pharmacists to prioritize and complete medication orders efficiently.
- Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.
- Supported pharmacist in processing high volume of prescriptions while addressing customer inquiries promptly.
- Created new customer profiles and updated demographics, allergies and new medications in pharmacy computer systems.
- Received and verified daily incoming drug inventories, reported discrepancies and logged items into inventory system.
- Processed claims to insurance companies and ensured accurate reconciliation of EOBs.
Barista
Dutch Bros
Bakersfield, CA
01.2022 - 07.2022
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Described menu items to customers and suggested products based on stated preferences.
- Maintained calm demeanor during high-volume periods and special events, ensuring customer satisfaction and smooth operations.
- Maintained calm demeanor during high-volume periods and special events.
- Described menu items to customers and recommended products based on preferences, enhancing customer experience and driving sales.
- Studied and retained detailed knowledge of official and off-menu coffee and tea recipes for customer service excellence.
- Upheld highest standards of conduct and service, reinforcing company reputation and fostering customer loyalty.
Barista Shift Supervisor
Starbucks
Bakersfield, CA
01.2018 - 07.2021
- Trained new employees on policies and procedures to ensure compliance and smooth integration into the team.
- Established and enforced clear goals to keep employees working collaboratively.
- Resolved customer complaints and adjusted policies to meet changing needs.
- Resolved customer complaints and adapted policies to enhance customer satisfaction and address evolving needs.
- Handled money according to company policy.
- Calculated and counted change quickly.
- Coached staff members on career goals, fostering professional growth and team cohesion.
Education
Associate of Science - Pharmacy Technology
UEI College
Bakersfield, CASome College - Clinical Psychology
Humboldt State University
Arcata, CASkills
- Chain of custody management
- Evidence processing
- Inventory management
- Records management
- Inventory organization
- Quality assurance
- Verifying Orders
- Equipment troubleshooting
- Problem solving
- Detail orientation
- Communication skills
- Strong Work Ethic
Certification
- Pharmacy Technician License
- Partner of the Quarter (Starbucks)
Accomplishments
- Consistently maintained high customer satisfaction ratings.
- Created highly effective new program that significantly impacted efficiency and improved operations.
Languages
- English, Native/Bilingual
- Spanish, Native/Bilingual
Timeline
Police Property & Equipment Specialist
City of Bakersfield-Police
08.2024 - Current
Police Report Specialist I
City of Bakersfield - Police Department
06.2023 - Current
Pharmacy Technician
Zohas Pharmacy
04.2022 - 06.2023
Barista
Dutch Bros
01.2022 - 07.2022
Barista Shift Supervisor
Starbucks
01.2018 - 07.2021
Associate of Science - Pharmacy Technology
UEI College
Some College - Clinical Psychology
Humboldt State University