Minerva Estrella
Inglewood,CA
Summary
Hardworking and detail-oriented dedicated to providing customer-centered care and support for local and international clients. Team-oriented, reliable and computer-savvy. Looking to offer many years of experience in a challenging new role, with room for advancement. Ambitious, career-focused job seeker, anxious to obtain an entry-level position to help launch career while achieving company goals. Organized employee eager to apply time management and organizational skills in various environments. Taking an opportunity to expand my skills while facilitating company growth. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
15
15
years of professional experience
Work History
Data Entry Writer
One Stop Customs Brokers, inc.
Gardena, CA
06.2014 - Current
- Analyzed commercial documents such as invoices and packing lists prior to submission for customs clearance purposes.
- Scheduled and booked transportations for numerous shipments per week.
- Determined appropriate tariff codes for imported items based on Harmonized Tariff Schedule.
- Facilitated communication between company, customers and overseas partners to maintain efficient operations.
- Processed all necessary paperwork for import of goods, including bills of lading, invoices, and certificates of origin.
- Assisted customers in resolving issues related to the clearance process.
- Worked with government agencies such as Customs and Border Protection, Food and Drug Administration, Department of Agriculture to facilitate the clearance process.
- Provided guidance and instruction to junior staff members regarding proper customs entry procedures.
- Cleared goods through customs and verified delivery to client destinations.
- Understood and followed oral and written directions.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Worked with cross-functional teams to achieve goals.
- Maintained open communication with team members and stakeholders, resulting in successful project outcomes.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Verified that shipments met applicable requirements for release from customs control.
Retail Sales Lead
Nordstrom Rack
Culver City, CA
02.2013 - 06.2014
- Greeted customers, answered questions, and provided assistance with selections.
- Maintained up-to-date knowledge of store policies regarding payments, returns, and exchanges.
- Assisted other sales associates in providing excellent customer service.
- Provided support for management by completing assigned tasks in a timely manner.
- Ensured that the store was clean and organized at all times.
- Addressed customer complaints and resolved conflicts to ensure satisfaction.
- Performed cashier duties such as taking payments and processing returns and exchanges.
- Provided training for new staff members on product features, benefits, advantages.
- Tracked daily sales figures to identify trends in customer purchases or preferences.
- Analyzed customer feedback to determine areas of improvement within the store environment.
Salesperson
Nordstrom Rack
Culver City, CA
08.2010 - 02.2013
- Assisted customers in selecting appropriate products or services for their needs.
- Advised customers on the latest product features and benefits.
- Generated new business opportunities through cold calling campaigns.
- Provided personalized service to build relationships with customers.
- Monitored inventory levels and placed orders as needed.
- Collaborated with team members to develop effective sales plans.
- Educated customers about products and services offered by the company.
- Developed and implemented strategies to meet sales quotas.
- Maintained current store, product, and promotional knowledge to drive consistent sales.
Education
High School Diploma -
City Honors College Preparatory Academy
Inglewood, CA06-2010
Skills
- Documentation Skills
- Data Entry
- Document Preparation
- Customer Support
- Organization and Time Management
- Self-Directed
- Flexible and Adaptable
- Customer Assistance
- Strong attention to detail
- Initiative and Self-Motivation
- Team building
- Multitasking
- Reliability
- Goal Setting
- Product Sales
- Problem solving
- Product merchandising and distribution
- Staff training
- Customer relationship building
- Follow-up communications
Languages
English
Professional
Spanish
Professional
Timeline
Data Entry Writer
One Stop Customs Brokers, inc.
06.2014 - Current
Retail Sales Lead
Nordstrom Rack
02.2013 - 06.2014
Salesperson
Nordstrom Rack
08.2010 - 02.2013
High School Diploma -
City Honors College Preparatory Academy
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