Minerva Gaspar
Wilkes-Barre,PA
Summary
Dynamic Operations Manager with a proven track record at Guaranteed On Time Deliveries LLC, excelling in performance reporting and health and safety compliance. Expert in optimizing supply chain processes and fostering effective communication, resulting in improved delivery accuracy and team collaboration. Strong analytical skills combined with a calm demeanor in high-pressure situations.
Overview
8
8
years of professional experience
Work History
Operations Manager
Guaranteed On Time Deliveries LLC
06.2020 - 10.2025
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Analyzed and reported on key performance metrics to senior management.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and maintained relationships with external vendors and suppliers.
- Increased profit by streamlining operations.
- Developed and implemented strategies to maximize customer satisfaction.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Assisted in recruiting, hiring and training of team members.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Trained and guided team members to maintain high productivity and performance metrics.
Lead Security Officer
Securitas Security Services USA
02.2018 - 09.2020
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
Phone Banker
Ubiquity Global Services
05.2018 - 06.2020
- Completed transactions for customers and capitalized on opportunities to cross-sell products and services.
- Helped customers complete online banking services and assisted with user access problems such as forgotten passwords.
- Opened new memberships and documented personal details for internal tracking and regulatory requirements.
- Handled over 100 incoming emails and chat requests.
- Worked on disputing fraudulent transactions.
Material Handler
Chewy Warehouse
01.2019 - 10.2019
- Used hand-held scanners and physical logs to accurately track item movements.
- Packed items into appropriate containers for shipment.
- Listened closely during team meetings to gain complete understanding of duties required for each shift, completing priority tasks first.
- Read production orders, work orders, shipping orders and requisitions to determine items to be moved, gathered, or distributed.
Education
High School Diploma -
James M Coughlin Highschool
Wilkes-Barre, PASkills
- Production
- Performance reporting
- Health and safety compliance
- Marketing
Languages
Spanish
Native or Bilingual
Timeline
Operations Manager
Guaranteed On Time Deliveries LLC
06.2020 - 10.2025
Material Handler
Chewy Warehouse
01.2019 - 10.2019
Phone Banker
Ubiquity Global Services
05.2018 - 06.2020
Lead Security Officer
Securitas Security Services USA
02.2018 - 09.2020
High School Diploma -
James M Coughlin Highschool