Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

MINERVA HILLBERG

Jupiter,FL

Summary

Experienced Operations Manager with a background in teaching, event planning, and strong communication skills. Proficient in overseeing complex operational functions, implementing process improvements, and fostering team collaboration to achieve organizational goals. Skilled in strategic planning and resource management to optimize operational efficiency.

Overview

24
24
years of professional experience

Work History

Operations Manager

Trinity Christian School of Palm Beach Gardens
08.2024 - Current
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Facilitated smooth collaboration between departments through clear communication channels.
  • Assisted in recruiting, hiring, onboarding and training of team members to fulfill business requirements.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Work with the school leadership team to implement the school’s mission
  • Accomplished multiple tasks within established timeframes.
  • Managed and motivated employees to be productive and engaged in work.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.

Event Coordinator

Trinity Christian School of Palm Beach Gardens
08.2022 - Current
  • Spelling Bee Coordinator 13 years.
  • ACSI Re-Accreditation Chairperson
  • Coordinated schedules and timelines for events.
  • Adapted quickly when faced with unexpected challenges or changes in plans, maintaining composure while finding effective solutions.
  • Managed event logistics and operations.
  • Facilitated smooth transitions between event segments by creating detailed schedules and providing clear communication to staff and participants.
  • Brainstormed and implemented creative event concepts and themes.
  • Enhanced attendee experience by meticulously planning and executing event logistics.
  • Coordinated with vendors to deliver exceptional catering and audiovisual services during events.
  • Conducted post-event analysis, identifying areas of improvement for future events.
  • Coordinated with security services to ensure safety of attendees, addressing potential risks and compliance issues.
  • Trained and supervised event staff to complete tasks on time.
  • Managed administrative logistics of events planning, event booking, and event promotions.
  • Plan and organized all school field trips.

K-8th Spanish Teacher, 6th Grade Computer Teacher

Trinity Christian School of Palm Beach Gardens
08.2009 - 05.2024
  • Adapt teaching style to benefit auditory, visual, and kinesthetic learners.
  • Complete weekly lesson plans
  • Submit grades weekly
  • Teach students to read full paragraphs in Spanish and translate them into English.
  • Utilize 'Capturing Kids Heart' curriculum as a behavior tool in the classroom.
  • Incorporate Bible verses into each Unit.
  • Teach Spanish 1 to Eighth graders for High School credit.
  • Used written exercises to test and develop reading and writing foreign languages.
  • Evaluated student performance using various assessment tools, providing constructive feedback, and working closely with struggling learners to improve outcomes.
  • Spoke to students in non-native language to challenge students and introduce students to non-native speaking environments.
  • Taught Microsoft Office to Sixth graders.
  • Middle School Department Lead
  • Trained and developed students' skills in word-processing, spreadsheet and database programs.
  • Mentored new teachers in effective instructional strategies, contributing to their success within the school community.

Financial Center Manager

WACHOVIA BANK, N.A.
01.2004 - 01.2006
  • Established Financial Center as the top producing office in the Northern Palm Beach County region within one year.
  • Regularly trained peers and new hires, and served as a backup to area Regional Manager.
  • Directly managed 10 employees and oversaw all Financial Center activities.
  • Oversaw HR process for Teller team appraisals, disciplinary actions, Individual Development Plans and Career Development coaching.

Teller Manager

WACHOVIA BANK, N.A.
01.2001 - 01.2004
  • Chosen among region's peers to participate in Career Development Academy.
  • Directly managed 5 tellers and oversaw all teller line activities within the Financial Center.

Education

BA - Business Administration, Major in Finance

Florida Atlantic University
01.2004

Skills

  • Problem-solving
  • Team leadership
  • Operations management
  • Customer service
  • Decision-making
  • Planning and implementation
  • Staff training
  • Staff management
  • Policies and procedures implementation
  • Performance monitoring
  • MS office
  • Schedule management

Languages

Spanish
Native or Bilingual

Timeline

Operations Manager

Trinity Christian School of Palm Beach Gardens
08.2024 - Current

Event Coordinator

Trinity Christian School of Palm Beach Gardens
08.2022 - Current

K-8th Spanish Teacher, 6th Grade Computer Teacher

Trinity Christian School of Palm Beach Gardens
08.2009 - 05.2024

Financial Center Manager

WACHOVIA BANK, N.A.
01.2004 - 01.2006

Teller Manager

WACHOVIA BANK, N.A.
01.2001 - 01.2004

BA - Business Administration, Major in Finance

Florida Atlantic University

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MINERVA HILLBERG