Minerva Lugo
Summary
Goal-oriented Human Resources Manager with proven capabilities in recruiting, training, development, investigations, employee relations, compliance, and benefits administration. An innovative problem-solver with the flexibility to adapt and communicate effectively with all levels of the workforce. With a balanced perspective that combines a sympathetic approach when dealing with employees with loyalty to the company’s position. Accustomed to working well under pressure and multitasking in a time-sensitive environment.
Overview
10
10
years of professional experience
Work History
Human Resources Consultant
Integration Charter Schools
09.2021 - Current
- Support 6 Schools, New Venture, Nicotra, Richmond Prep, Lavelle Elementary, Lavelle Middle, and Lavelle High School
- Ensure legal compliance with all federal and state laws and statutes
- Maintain secure, confidential, and comprehensive employee personnel files
- Educate employees about their benefits, including informational sessions and preparing and distributing all legal notices
- Maintain and update job descriptions, and ensure proper job classifications as required by FSLA
- Maintain employee handbooks, including development, annual review, and recommendation of policies and procedures
- Manage the recruitment process for select employees, including internal and external job postings, analysis of competitive/comparable wage data, acknowledgment and dissemination of candidates, and management of search process and documentation
- Oversee hiring and orientation process of all new exempt and non-exempt full-time, part-time, and seasonal employees including the issuance and maintenance of employment agreements for all salaried and stipend positions, and employment offers for all hourly employees
- Conduct internal investigations relating to employee matters
- Consult with administrators and employees regarding employee disciplinary problems, resolve personnel issues and provide mediation when necessary
- Oversee training and guidance to supervisors, including interviewing skills, employee coaching, the performance review process, dispute management, and employee termination procedures
- Oversee employee termination process, including exit interviews and outplacement services
Human Resources Manager
Datacolor
01.2021 - 09.2021
- Develops, recommends, and implements personnel and administrative policies; updates and maintains policy manuals and employee handbook, as necessary
- Ensures compliance with policies and procedures and state and federal laws
- Keep managers/supervisors informed of anti-discrimination regulations and how to comply
- Present annual required training to personnel and management
- Organize and conduct recruiting, interviewing, selecting, and hiring of new employees
- Orient new employees to Department policies, practices, procedures, compensation, and benefits
- Lead the Learning Management System administration and maintenance, including the assignment of various courses into individual learning plans
- Manage the global review and compensation review processes and administration
- Lead HR social media efforts for Europe, North and South America
Human Resources Manager
DOTCOM Distribution
09.2019 - 02.2021
- Partners with the leadership team to understand and execute the organization’s human resource and talent strategy particularly as it relates to current and future talent needs, recruiting, retention, and succession planning
- Provides support and guidance to HR generalists, management, and other staff when complex, specialized, and sensitive questions and issues arise
- Manages the talent acquisition process, which may include recruitment, interviewing, and hiring of qualified job applicants, particularly for managerial, exempt, and professional roles; collaborates with departmental managers to understand skills and competencies required for openings
- Analyzes trends in compensation and benefits; researches and proposes competitive base and incentive pay programs to ensure the organization attracts and retains top talent
- Creates learning and development programs and initiatives that provide internal development opportunities for employees
- Oversees employee disciplinary meetings, terminations, and investigations
- Maintains compliance with federal, state, and local employment laws and regulations, and recommended best practices; reviews policies and practices to maintain compliance
- Maintains knowledge of trends, best practices, regulatory changes, and new technologies in human resources, talent management, and employment law
- Responsible for the full cycle of payroll processing through ADP and Paylocity
Human Resources Business Partner
WestRock
12.2018 - 09.2019
- Company Overview: NY Metro Area - Position Moved to Long Island, NY
- Builds positive relations with integrity, respect, accountability, and excellence
- Works closely with management, supervision, and employees to improve work relationships, build morale, and increase productivity and retention
- Work through employee relations matters big and small, as needed
- Coach and train supervisors on how to write effective and detailed disciplinary actions
- Review and oversees the handling of disciplinary actions and performance improvement plans
- Handle complaints, settle disputes, resolve grievances and conflicts, and conduct internal investigative procedures within the guidelines of CBA and/or policies & procedures
- Conduct exit interviews, analyze data and make recommendations to the management team for corrective action and continuous improvement
- Manage the unemployment process including responding to claims promptly and insuring participation in hearings
- Participate with management in the application of Workers’ Compensation management & related reporting (RAMS-internal reporting system)
- Maintain and coordinate compliance with state and federal regulations related to FMLA, ADA, EEO, etc
- Conduct routine personnel file and I9 audits
- Establish and maintain all employee files, and employee records, including benefits participation, personnel transactions such as hires, promotions, transfers, performance reviews and termination, etc
- Roll out benefit programs during Open Enrollment and act as the liaison for Health, Dental, Life, Short-term and Long-term Disability, 401(k), Flexible Spending Accounts (FSA), etc
- Actively recruit (using a variety of methods), pre-screen, interview, and hire new employees, in partnership with the hiring manager
- Order background checks, drug screening, and pre-employment testing as needed
- Conduct New Hire Orientation for hourly and salary non-exempt employees
- Responsible for the complete onboarding process and procedures
- Assist with required training and development of employees, via Talent Management System (TMS)
- Conduct training sessions on HR topics or corporate initiatives as needed
- Encourage and support activities to improve employee morale
- NY Metro Area - Position Moved to Long Island, NY
Human Resources Manager
Automann USA, Inc.
Somerset, USA
03.2015 - 11.2018
- Company Overview: Somerset, NJ
- Responsible for all policies, procedures, and programs relating to human resources
- Report to the President concerning employment, personnel policies and procedures, employee records, medical, and management development, training certification for exempt and non-exempt salary employees, employee benefits administration, and employee communication; safety
- Work with all levels of management to provide human resources expertise in all aspects of the human resources function including but not limited to employee relations, benefits, full-cycle recruiting, and worker’s compensation
- Consistent evaluation of the company’s recruitment program to include continued relationship building with community resources, temporary agencies, and monitoring of best practices regarding recruitment strategy
- Report directly to the President and have an indirect reporting relationship with the Vice Presidents of the company
- Consistently maintaining favorable and effective relations among employees, accountable for motivating and stimulating supervisors and managers to ensure consistent, equal, and fair treatment of their employees
- Mediator, counselor, and facilitate disputes between employees and their supervisors and managers
- Counsel and advise the affected individuals on using the problem-solving procedure, which consists of a systematic approach to understanding, approaching, and solving employee/supervisor problems
- Use care and judgment to ensure fairness and equity throughout the counseling process
- Knowledge of the company's benefit programs and their application
- Act as benefits counselor to both management and employees
- Somerset, NJ
Education
Lean Six Sigma -
Villanova University
Human Resources Management -
Union County College
Master - Commercial Administration
Universidad Interamericana
Skills
- Regulatory compliance
- Policy writing
- Employee training
- Recruitment strategies
- Performance management
- Conflict resolution
Accomplishments
- Independently wrote handbooks for InterGlobe Communications, The Gilbert Company, and Automann USA, resulting in ease during new staff induction processes as well as for current staff members.
- Created and implemented new company policies at Time Warner Cable, The Gilbert Company, Marcolin USA, and Automann USA.
- Developed an orientation presentation/program for Time Warner Cable and Automann, USA for incoming employees to increase their knowledge of the company and resources.
- Singlehandedly molded and produced a recruiting system, which was considered 75% more efficient than the one already in place.
- Proved to be invaluable to the company by introducing a novel and dynamic pay plan, designed to work in sync with job evaluation metrics.
- Successfully implemented an employee performance measuring system, resulting in increased efficiency during assessment times.
- Implemented a series of programs that effectively promoted quality and diversity as part of the culture of the organization.
- Successfully negotiated with trade unions and came to a decision, which provided benefits to both employees and the company.
Timeline
Human Resources Consultant
Integration Charter Schools
09.2021 - Current
Human Resources Manager
Datacolor
01.2021 - 09.2021
Human Resources Manager
DOTCOM Distribution
09.2019 - 02.2021
Human Resources Business Partner
WestRock
12.2018 - 09.2019
Human Resources Manager
Automann USA, Inc.
03.2015 - 11.2018
Lean Six Sigma -
Villanova University
Human Resources Management -
Union County College
Master - Commercial Administration
Universidad Interamericana
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