Minerva Martinez
Lubbock,TX
Summary
Versatile and achievement-oriented professional with a strong background in office management and customer service, notably at Ed's Paint and Body. Excelled in employee supervision and organizational skills, enhancing operational efficiency and fostering a culture of mutual respect. Demonstrated expertise in billing and customer relations, contributing significantly to repeat business and maintaining balanced budgets.
Overview
20
20
years of professional experience
Work History
Office Manager
Ed's Paint and Body
05.2021 - 08.2024
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Facilitated positive work environment, addressing employee concerns promptly and fostering culture of mutual respect.
- Oversaw office budget, ensuring all expenditures were within allocated funds and identifying cost-saving opportunities.
- Established team priorities, maintained schedules and monitored performance.
Chef
Crown Pointe
09.2018 - 05.2021
- Oversaw grill, stove, and oven, and cleaned equipment after every shift.
- Checked freezer and refrigerator prior to each shift to verify correct temperatures.
- Maintained well-organized mise en place to keep work consistent.
- Placed orders to restock items before supplies ran out.
- Utilized proper cleaning techniques to sanitize counters and utensils used in preparation of raw meat, poultry, fish, and eggs.
- Trained kitchen staff to perform various preparation tasks under pressure.
- Handled and stored food to eliminate illness and prevent cross-contamination.
- Prepared meals from scratch using authentic, popular recipes to generate repeat business.
- Enhanced customer satisfaction by consistently delivering high-quality culinary creations.
- Customized meal plans for guests with dietary restrictions, ensuring welcoming and inclusive dining experience.
Assistant Manager
Aramark
08.2014 - 12.2018
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Monitored food quality throughout meal preparation process from ingredient selection through plating.
- Trained new kitchen staff members, fostering a positive team culture and improving overall productivity.
- Maintained a safe and sanitary work environment, adhering to strict health and safety guidelines.
- Reduced food waste by implementing effective inventory management practices and portion control techniques.
- Checked and tested foods to verify quality and temperature.
- Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling, and surface cleaning.
- Scheduled and received food and beverage deliveries, adhering to food cost and budget.
- Developed kitchen staff through training, disciplinary action, and performance reviews.
Customer Service Representative
Convergys
06.2006 - 01.2013
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Reduced call resolution time through efficient problem-solving and communication skills.
- Consistently met or exceeded performance goals, contributing to the overall success of the call center.
- Adapted quickly to new technologies introduced into the call center environment, utilizing tools effectively during customer interactions.
- Exceeded first-call resolution targets by actively listening to customers'' concerns and addressing them thoroughly.
Cell Phone Sales Representative
Clear Talk Wireless
01.2005 - 03.2006
- Conducted regular inventory checks, ensuring adequate stock levels were maintained at all times.
- Assisted customers in troubleshooting issues, enhancing their user experience and satisfaction.
- Participated in ongoing training sessions to enhance knowledge of products, promotions, and industry trends for better customer engagement.
- Stayed up-to-date on the latest mobile devices and plans, ensuring accurate information was provided to customers.
- Organized store displays for optimal visibility, leading to increased customer interest and inquiries.
- Handled cash transactions accurately and efficiently, minimizing discrepancies in end-of-day reports.
- Spearheaded promotional events within the store to attract new customers and boost overall sales numbers.
- Met or exceeded monthly sales quotas through consistent follow-up with potential clients and proactive selling strategies.
Education
High School Diploma -
South Plains Academy
Lubbock, TX05.1999
Skills
- Customer Service
- Office Management
- Organizational Skills
- Office Administration
- Excellent multi-tasking ability
- Customer Relations
- Billing
- Scheduling and calendar management
- Payroll and budgeting
- Employee Supervision
- Staff hiring
- Documentation expertise
Languages
Spanish
Timeline
Office Manager
Ed's Paint and Body
05.2021 - 08.2024
Chef
Crown Pointe
09.2018 - 05.2021
Assistant Manager
Aramark
08.2014 - 12.2018
Customer Service Representative
Convergys
06.2006 - 01.2013
Cell Phone Sales Representative
Clear Talk Wireless
01.2005 - 03.2006
High School Diploma -
South Plains Academy
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