Overview
Work History
Education
Skills
Timeline
Generic

John Bulla

Las Cruces,New Mexico

Overview

14
14
years of professional experience

Work History

Regional Director of Operations

AVANTIC LODGING ENTERPRISE INC
Wichita, KS
09.2016 - 06.2021
  • Review financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement
  • Manage staff, preparing work schedules and assigning specific duties
  • Direct and coordinate organization's financial and budget activities to fund operations, maximize investments, and increase efficiency
  • Establish and implement departmental policies, goals, objectives, and procedures, conferring with board members, organization officials, and staff members as necessary
  • Determine staffing requirements, and interview, hire and train new employees, or oversee those personnel processes
  • Monitor businesses and agencies to ensure that they efficiently and effectively provide needed services while staying within budgetary limits
  • Develop or implement product-marketing strategies, including advertising campaigns or sales promotions
  • Recommend locations for new facilities or oversee the remodeling or renovating of current facilities
  • Involved in annual budget process
  • Set expectations and goals for each department
  • Work with General Managers to achieve budget goals
  • Increase revenue over previous year and budget by marketing on social media and going into the market area
  • Maintained and controlled spending to increase Net Operating Income year over year based on 15 properties and 10 diners located in nine different states
  • Worked with General Managers to improve Net Operating Income by increasing presence and marketing within their area and control their spending to match their respective occupancy levels
  • Controlled Profit & Loss traveling segment by proper planning in advance of when travel is needed
  • Currently I am traveling 85% of the month each month for this fiscal year
  • Based out of El Paso TX, it is easy to be able to get to all my locations at a minimal cost.

General Manager

05.2016 - 09.2016
  • Inspect guest rooms, public areas, and grounds for cleanliness and appearance
  • Greet and register guests
  • Answer inquiries pertaining to hotel policies and services, and resolve occupants' complaints
  • Monitor the revenue activity of the hotel or facility
  • Train staff members
  • Observe and monitor staff performance to ensure efficient operations and adherence to facility's policies and procedures
  • Coordinate front-office activities of hotels or motels, and resolve problems
  • Participate in financial activities such as the setting of room rates, the establishment of budgets, and the allocation of funds to departments
  • Collect payments and record data pertaining to funds and expenditures
  • Manage and maintain temporary or permanent lodging facilities
  • Provide assistance to staff members by inspecting rooms, setting tables or doing laundry
  • Interview and hire applicants
  • Prepare required paperwork pertaining to departmental functions
  • Confer and cooperate with other managers to ensure coordination of hotel activities
  • Assign duties to workers, and schedule shifts
  • Receive and process advance registration payments, mail letters of confirmation, or return checks when registrations cannot be accepted
  • Develop and implement policies and procedures for the operation of a department or establishment
  • Purchase supplies, and arrange for outside services, such as deliveries, laundry, maintenance and repair, and trash collection
  • Perform marketing and public relations activities
  • Organize and coordinate the work of staff and convention personnel for meetings to be held at a particular facility
  • Meet with clients to schedule and plan details of conventions, banquets, receptions and other functions
  • Hotel is under contract with Union Pacific for lodging, but increased the commercial occupancy to continue to keep occupancy above 110%.

Travel Manager

02.2015 - 05.2016
  • Inspect guest rooms, public areas, and grounds for cleanliness and appearance
  • Greet and register guests
  • Answer inquiries pertaining to hotel policies and services, and resolve occupants' complaints
  • Monitor the revenue activity of the hotel or facility
  • Train staff members
  • Observe and monitor staff performance to ensure efficient operations and adherence to facility's policies and procedures
  • Coordinate front-office activities of hotels or motels, and resolve problems
  • Participate in financial activities such as the setting of room rates, the establishment of budgets, and the allocation of funds to departments
  • Collect payments and record data pertaining to funds and expenditures
  • Provide assistance to staff members by inspecting rooms, setting tables or doing laundry
  • Interview and hire applicants
  • Prepare required paperwork pertaining to departmental functions
  • Confer and cooperate with other managers to ensure coordination of hotel activities
  • Assign duties to workers, and schedule shifts
  • Traveled within the El Paso TX to Phoenix AZ area to cover other hotels when the General Manager position had become vacant or when the General Manager went on vacation
  • Traveled to other hotels to assist General Managers when the property was having troubles achieving revenue goals by reviewing the Profit & Loss statements with the General Manager
  • Would make cuts in spending where needed and altar staffing schedules as needed.

General Manager

LA QUINTA INN AND SUITES
Las Cruces, New Mexico
09.2013 - 02.2015
  • Inspect guest rooms, public areas, and grounds for cleanliness and appearance
  • Greet and register guests
  • Answer inquiries pertaining to hotel policies and services, and resolve occupants' complaints
  • Monitor the revenue activity of the hotel or facility
  • Train staff members
  • Observe and monitor staff performance to ensure efficient operations and adherence to facility's policies and procedures
  • Coordinate front-office activities of hotels or motels, and resolve problems
  • Participate in financial activities such as the setting of room rates, the establishment of budgets, and the allocation of funds to departments
  • Collect payments and record data pertaining to funds and expenditures
  • Manage and maintain temporary or permanent lodging facilities
  • Provide assistance to staff members by inspecting rooms, setting tables or doing laundry
  • Interview and hire applicants
  • Prepare required paperwork pertaining to departmental functions
  • Confer and cooperate with other managers to ensure coordination of hotel activities
  • Assign duties to workers, and schedule shifts
  • Receive and process advance registration payments, mail letters of confirmation, or return checks when registrations cannot be accepted
  • Develop and implement policies and procedures for the operation of a department or establishment
  • Purchase supplies, and arrange for outside services, such as deliveries, laundry, maintenance and repair, and trash collection
  • Perform marketing and public relations activities
  • Organize and coordinate the work of staff and convention personnel for meetings to be held at a particular facility
  • Assist at other locations throughout New Mexico and the Phoenix area.

General Manager, Corporate Trainer

VALUE PLACE
Las Cruces, Mexico, New
09.2010 - 09.2013
  • Prepare training budget for department or organization
  • Evaluate instructor performance and the effectiveness of training programs, providing recommendations for improvement
  • Analyze training needs to develop new training programs or modify and improve existing programs
  • Conduct or arrange for ongoing technical training and personal development classes for staff members
  • Plan, develop, and provide training and staff development programs, using knowledge of the effectiveness of methods such as classroom training, demonstrations, on-the-job training, meetings, conferences, and workshops
  • Conduct orientation sessions and arrange on-the-job training for new hires
  • Confer with management and conduct surveys to identify training needs based on projected production processes, changes, and other factors
  • Train instructors and supervisors in techniques and skills for training and dealing with employees
  • Develop and organize training manuals, multimedia visual aids, and other educational materials
  • Review financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement
  • Manage staff, preparing work schedules and assigning specific duties
  • Direct and coordinate organization\'s financial and budget activities to fund operations, maximize investments, and increase efficiency
  • Establish and implement departmental policies, goals, objectives, and procedures, conferring with board members, organization officials, and staff members as necessary
  • Determine staffing requirements, and interview, hire and train new employees, or oversee those personnel processes
  • Plan and direct activities such as sales promotions, coordinating with other department heads as required
  • Monitor businesses and agencies to ensure that they efficiently and effectively provide needed services while staying within budgetary limits
  • Perform sales floor work, such as greeting or assisting customers, stocking shelves, or taking inventory
  • Develop or implement product-marketing strategies, including advertising campaigns or sales promotions
  • Increase revenue from an annual of $330,000 to over $1,000,000 in the first year
  • Continued to increase revenue each year afterwards
  • Increased occupancy to a level from 65% to 92%+ year over year.

General Manager

Marriott TownePlace Suites
Las Cruces, NM
05.2007 - 09.2010
  • Inspect guest rooms, public areas, and grounds for cleanliness and appearance
  • Greet and register guests
  • Answer inquiries pertaining to hotel policies and services, and resolve occupants' complaints
  • Monitor the revenue activity of the hotel or facility
  • Train staff members
  • Observe and monitor staff performance to ensure efficient operations and adherence to facility's policies and procedures
  • Coordinate front-office activities of hotels or motels, and resolve problems
  • Participate in financial activities such as the setting of room rates, the establishment of budgets, and the allocation of funds to departments
  • Collect payments and record data pertaining to funds and expenditures
  • Manage and maintain temporary or permanent lodging facilities
  • Provide assistance to staff members by inspecting rooms, setting tables or doing laundry
  • Interview and hire applicants
  • Prepare required paperwork pertaining to departmental functions
  • Confer and cooperate with other managers to ensure coordination of hotel activities
  • Assign duties to workers, and schedule shifts
  • Receive and process advance registration payments, mail letters of confirmation, or return checks when registrations cannot be accepted
  • Develop and implement policies and procedures for the operation of a department or establishment
  • Purchase supplies, and arrange for outside services, such as deliveries, laundry, maintenance and repair, and trash collection
  • Perform marketing and public relations activities
  • Organize and coordinate the work of staff and convention personnel for meetings to be held at a particular facility
  • Meet with clients to schedule and plan details of conventions, banquets, receptions and other functions
  • Assist with sister property, Fairfield Inn, Las Cruces, NM

Education

Business

INDIANA UNIVERSITY
Dec 1986

Skills

  • Microsoft Office, Power Point, Excel, and Word
  • A level, Training programs
  • Advertising, Workshops
  • Budgets
  • Budget
  • Conferences
  • Cost reduction
  • Clients
  • Financial
  • Financial statements
  • Front-office
  • Funds
  • General Manager
  • Instructor
  • Inventory
  • Investments
  • Letters
  • Product-marketing
  • Marketing
  • Market
  • Materials
  • Meetings
  • Excel
  • Mail
  • Microsoft Office
  • Power Point
  • Word
  • Multimedia
  • Personnel
  • Policies
  • Processes
  • Profit
  • Property Management
  • Public relations
  • Sales
  • Staff development
  • Staffing
  • Tables
  • Technical training
  • Training manuals

Timeline

Regional Director of Operations

AVANTIC LODGING ENTERPRISE INC
09.2016 - 06.2021

General Manager

05.2016 - 09.2016

Travel Manager

02.2015 - 05.2016

General Manager

LA QUINTA INN AND SUITES
09.2013 - 02.2015

General Manager, Corporate Trainer

VALUE PLACE
09.2010 - 09.2013

General Manager

Marriott TownePlace Suites
05.2007 - 09.2010

Business

INDIANA UNIVERSITY

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John Bulla