Minerva Ramirez
Grand Prairie,TX
Summary
Experienced office management and administration professional with 20 years of proven success in improving productivity, efficiency, and service quality. Dependable, ethical, and reliable leader known for integrating advanced organizational, technical, and business skills. Effective collaborator with cross-functional teams to achieve operational and service excellence. Comprehensive background in front office operations to upper management, offering a deep understanding of best practices and strategic decision-making processes.
Overview
29
29
years of professional experience
1
1
Certification
Work History
QA/QC Manager Inspector (Contract)
Performance Energy Services, LLC
10.2024 - 04.2025
- Managed and executed QA/QC strategies for a new product launch during a 5-month contract.
- Prepare detailed inspection reports to ensure regulatory compliance and enhance quality control.
- Coordinate with QAQC and project managers to align inspection processes with client specifications.
- Facilitate team training on advanced concrete testing techniques for improved construction quality.
- Submit inspection data and photos through PROCORE, ensuring accurate documentation and client satisfaction.
- Conduct thorough quality assessments, identify process improvements, and collaborate with cross functional teams to enhance operational efficiency
- Oversaw department of 10 by supervising daily operations, providing technical support and coordinating personnel.
Quality Control Inspector (Contract)
CEC, LLC
08.2024 - 10.2024
- Managed and executed QA/QC strategies for a new product launch during a 3-month contract.
- Performed visual and dimensional inspections on finished products to verify conformance to customer requirements
- Collaborated with cross-functional teams including production, engineering, and suppliers to address quality concerns and implement effective solutions
- Led a team of 8 inspectors in conducting daily inspections while meeting tight deadlines
- Improved overall product yield by 95% through the identification of recurring defect patterns
- Inspected quality of products, taking note of functionality, appearance and other specifications.
- Communicated with production team members about quality issues.
Office Manager
Patricia Martinez Therapy Services
02.2023 - 03.2024
- Oversaw daily operations, including scheduling, staffing, and ensuring accuracy in medical records.
- Handled payroll, and budget management, and served as liaison between patients, families, therapists, and staff.
- Managed insurance verification, billing, and accounts receivable, and facilitated timely payments.
- Utilized Practice Perfect and ClaimMD for invoicing and maintained provider data in credentialing systems.
- Acted as a regulatory compliance resource, assisting with provider enrollment and ensuring adherence to Medicaid, Medicare, and private insurance guidelines.
- Managed employee concerns, benefit plans, and hiring processes, and ensured HIPAA and OSHA compliance.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
Office Manager
Kidsville Pediatrics
06.2022 - 12.2022
- Managed office of 15-20 employees and 6 providers, overseeing employee schedules, payroll, and hiring/termination processes.
- Handled provider scheduling, credentialing, and maintenance of licenses (CAQH, DEA, etc.), ensuring compliance with CEU requirements.
- Managed TVFC vaccine inventory, ordered supplies, answered phones, scheduled appointments, and handled billing and accounts receivable.
- Coordinated patient balance collections and maintained billing processes.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
Administrative Office Manager
Smart Business Solutions
04.2021 - 03.2022
- Managed tax preparation, bookkeeping, and accounting for multiple businesses.
- Assisted owner with corporate business decisions and maintained client relationships.
- Handled notary services, credit repair, and data entry.
- Managed appointment scheduling, phone inquiries, and marketing initiatives.
- Collected outstanding customer balances and ensured smooth financial operations.
- Created a welcoming office environment by maintaining clean, organized spaces for staff use.
- Developed strong relationships with clients through exceptional customer service and timely responses to inquiries.
Entrepreneur Cook
Minerva's Kitchen At Its Best
11.2016 - 01.2022
- Managed daily operations, including cooking, food preparation, and handling transactions.
- Supervised staff, coordinated schedules, and ensured smooth kitchen workflow.
- Marketed the business through social media and website management.
- Oversaw financials, budgeting, and handled all business-related responsibilities.
- Built strong brand recognition and customer loyalty by delivering high-quality products and services consistently over time.
- Increased brand visibility with targeted social media campaigns, engaging with diverse customer base.
- Reduced operational expenses, reviewing and adjusting budgets to align with financial goals.
Referral Specialist
CK Kids
01.2018 - 04.2018
- Performed data entry and managed referrals for fostering children in the State of Texas.
- Contacted foster parents to gather information and scheduled appointments.
- Handled phone inquiries and provided administrative support.
- Called insurance companies to get precertification and other benefits information on behalf of patients.
- Verified insurance benefits and eligibility for Commercial insurance plans, Texas Medicaid, and Medicare procedures before referring clients.
Chief Operations Officer
Wee Tots Pediatrics/Physician Joint Resources, LLC
08.2005 - 09.2017
- Directed financial and budget activities to fund operations, maximize investments, and improve efficiency.
- Developed and implemented policies to ensure operational continuity and boost productivity.
- Negotiated and approved contracts with suppliers, distributors, and government agencies.
- Appointed and supervised department heads, delegating responsibilities effectively.
- Served on boards and committees, preparing reports on activities, expenses, budgets, and compliance.
- Managed medical billing, referrals, credentialing of doctors, and maintained DEA, DPS, and insurance credentials.
- Supervised 50+ employees and scheduled patients for the practice.
- Established strong partnerships with external stakeholders to enhance corporate reputation.
- Met customer service standards and expectations consistently by effectively communicating and actively listening.
Office Manager
Dr. Adila Siddiqi
12.2002 - 08.2005
- Front desk check in/ check out
- Billing AR/AP, scheduling
- Credentialing
- Helped providers with upkeeping of CEU's, DEA, Malpractice
- Worked on CAQH, made sure Medicaid, Medicare and all commercial contracts were up to date
- Managed 7 employees and filled in as needed for sick employees.
- Scheduling
- TVFC and ASN
- Referrals
- Assisted patients with insurance plans
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
Volunteer Clerical Assistant
Texas Department of Health and Human Services
08.2004 - 12.2004
- Facilitated communication between patients, family members, medical staff, and regulatory agencies.
- Referred patients to appropriate healthcare services and resolved inquiries or complaints.
- Explained policies and procedures to patients using medical and administrative knowledge.
- Operated communication systems, answered calls, provided information, and directed messages.
- Performed clerical duties, including typing, proofreading, appointment scheduling, and sorting mail.
- Improved workflow processes through regular review and updating of procedural documentation.
- Enhanced office efficiency by organizing and maintaining accurate filing systems.
Billing Specialist
Walter Leon MD
10.1996 - 12.2002
- Coordinated debt repayment plans and established repayment schedules based on customers' financial circumstances.
- Identified and monitored overdue accounts using automated systems and computer software.
- Responded to customer inquiries and resolved issues related to their accounts.
- Maintained detailed records of customers' financial status and the progress of collection efforts.
- Scheduled patient appointments, collected copayments, and verified insurance benefits.
- Managed filing systems and performed data entry tasks to ensure accurate documentation and smooth administrative operations.
- Researched and resolved billing discrepancies to enable accurate billing.
- Worked with multiple departments to check proper billing information.
- Assisted colleagues in resolving complex billing issues, promoting teamwork and knowledge sharing within the department.
Education
High School Diploma -
North Grand Prairie High School
Grand Prairie, TX05.1992
Skills
- Fluent in two languages
- Healthcare office administration/ Office Management
- Medical terminology
- Customer engagement
- Medical coding/billing ICD-10 , CPT Coding
- Data Entry
- Scheduling and calendar management
- Collections/Accounts Receivables
- Information Protection
- OSHA compliance knowledge
- HIPAA compliant
- Human Resources
- Employee Supervision
- Account Reconciliation
- Contract Administration
- Facility Management
- EPIC , EPRO, Athena , Simple Practice, Practice Perfect EMR
- Banking operation
- Data retrieval systems
- Employee Training
- Bookkeeping
- Credit and collections
- Payroll Processing
- Microsoft Office, Excel, Google Sheets
- Recruiting
- Time management
- Sales
- Quality inspection/control
- Communication skills
- Accounts receivable
- ATS
- CPR
- Risk assessment capabilities
- Corrective and preventive actions
- Documentation review
- Conflict resolution
Certification
- Public Notary, 03/01/25, 03/31/29
- CPR Certification, 03/01/25, 03/31/27
- Food Handler Certification, 02/01/25, 02/28/27, 1j6a5e-k642hki
- TABC Certification, 02/01/25, 02/28/27, 10392413
- HIPAA Certified, 01/01/23, 01/31/26
- OSHA Certification, 01/01/23, 01/31/26
Languages
Spanish
Timeline
QA/QC Manager Inspector (Contract)
Performance Energy Services, LLC
10.2024 - 04.2025
Quality Control Inspector (Contract)
CEC, LLC
08.2024 - 10.2024
Office Manager
Patricia Martinez Therapy Services
02.2023 - 03.2024
Office Manager
Kidsville Pediatrics
06.2022 - 12.2022
Administrative Office Manager
Smart Business Solutions
04.2021 - 03.2022
Referral Specialist
CK Kids
01.2018 - 04.2018
Entrepreneur Cook
Minerva's Kitchen At Its Best
11.2016 - 01.2022
Chief Operations Officer
Wee Tots Pediatrics/Physician Joint Resources, LLC
08.2005 - 09.2017
Volunteer Clerical Assistant
Texas Department of Health and Human Services
08.2004 - 12.2004
Office Manager
Dr. Adila Siddiqi
12.2002 - 08.2005
Billing Specialist
Walter Leon MD
10.1996 - 12.2002
High School Diploma -
North Grand Prairie High School
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