MINERVA REGNER

Credit application processing- collect consumer credit, bank, gaming credit reports, gaming activity and other information as needed to prepare a patron credit file to be used for casino credit worthiness evaluations.

Enters and adjusts the following information in the Casino Management System:

Update customer CMS accounts to include:

Personal information, bank information, consumer credit information,

central credit information, message screen- Pre-approval comments.

Scan credit documents into optical storage system and handles internal and external inquiries for casino credit information.

• Quickly and accurately counted drawers at start and end of each shift.
• Counted and recorded assigned funds and made exchanges of funds throughout shift.
• Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
• Enforced company standard operating procedures, gaming regulations, and Title 31 compliance.

• Counted cash and casino chips to accurately reconcile transaction reports.
• Oversaw casino floor activity to foster efficient service and maintain guest safety.
• Complied with casino policies and protocols to maintain transaction accuracy, efficiency and security.
• Reported and filed paperwork for casino transactions, noted and investigated discrepancies and reported on notable incidents.

• Used POS system to process sales, returns, online orders, and gift card activations.
• Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
• Worked closely with shift manager to solve problems and handle customer concerns.
• Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
• Assisted customers with prompt and polite support in-person and via telephone.
• Greeted customers, helped locate merchandise, and suggested suitable options.
• Stocked merchandise, clearly labeling items, and arranging according to size or color.
• Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
• Balanced and organized cash register by handling cash, counting change, and storing coupons.