Minerva Rivera

• Contributed to successful product launches by executing targeted campaigns and in-store promotions.
• Gathered valuable consumer insights through market research efforts, driving informed decision-making on future campaigns.
• Increased product sales through effective demonstrations and engaging customer interactions.
• Managed budgets, tracked expenses, and ensured cost-effective use of resources for marketing activities.

• Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
• Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
• Maintained clean and welcoming dining environment, ensuring a positive guest experience.
• Remained calm and poised when dealing with difficult customers or during busy shifts.
• Used cash registers and credit card machines to cash out customers.
• Kept server areas clean and stocked to increase efficiency while working tables.
• Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.

• Completed on-time deliveries by choosing best and most efficient routes.
• Improved customer satisfaction by ensuring timely and accurate deliveries of products.
• Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
• Operated vehicle safely in highly congested areas with no traffic violations.
• Completed rush deliveries on tight timetables to satisfy customer needs.
• Maintained upbeat, positive attitude in busy, customer-focused environment.
• Upheld high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders.
• Maintained strong relationships with clients through proactive communication and personalized service.

• Communicated with production team members about quality issues.
• Inspected quality of products, taking note of functionality, appearance and other specifications.
• Inspected incoming and outgoing materials for accuracy and quality.
• Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.
• Performed visual inspections and non-destructive tests where appropriate.
• Improved product quality by conducting thorough inspections and identifying defects in a timely manner.
• Maintained compliance with industry regulations through meticulous record-keeping and documentation of inspection results.
• Collaborated with production staff to establish and meet quality standards

This was my first call center job. We basically gave out free dance classes and invited them to join after the trial. It was an easy job.

It was my first job. This is where I learned customer service. I excelled so well that they put a picture of me on the wall! The customers kept giving me compliments so much that they even let me help the handicapped line once a week. I loved all the managers! Most of the workers were friends from school.