Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
AccountManager
Minerva Santos

Minerva Santos

Charlotte,North Carolina

Summary

As a dedicated and knowledgeable professional with extensive experience in customer service delivery, I pride myself in my proven ability to efficiently multitask and prioritize tasks to ensure optimal results. With a demonstrated history of consistently exceeding profitability and business goals, I am committed to building and maintaining strong professional relationships throughout the organization. My collaborative approach and focus on outstanding service has contributed to increased client satisfaction scores and renewed contracts year over year. Whether streamlining operations, resolving complex issues, or implementing process improvements, I apply my analytical skills and attention to detail to consistently deliver quality solutions that move the business forward. It would be my pleasure to discuss how my my abilities may be the perfect match for this job position.


Overview

10
10
years of professional experience
1
1

Real estate Broker

1
1

Register Dental Assistant

1
1

Community Dental Health Coordinator

Work History

Real Estate Broker

Keller Williams Ballantyne Area - Debbie Viscount
06.2021 - Current
  • Negotiated real estate contracts to navigate transactions between buyers and sellers.
  • Provided guidance and consultation to clients to make well-informed decisions in real estate investments.
  • Conducted competitive market analysis to determine optimal pricing for properties.
  • Worked closely with clients to facilitate appropriate loans, inspections, and credit reports.
  • Developed innovative strategies and tactics to promote real estate listings and generate new business opportunities.
  • Increased property sales by developing and implementing innovative marketing strategies for residential and commercial properties.
  • Generated new leads through strategic prospecting efforts, including cold calling, door knocking, and community events participation.
  • Stayed current on industry trends and market fluctuations by attending professional development courses, conferences, and networking events.
  • Helped clients navigate transactions, complete paperwork and finalize sales or purchases.
  • Advocated for client needs and obtained desired considerations for sales and purchases.

Dental Assistant

Charlotte Community Health Center
10.2018 - 06.2020
  • Assisted dentists by passing instruments, suctioning intraoral fluids, adding water, and mixing materials for fillings and other treatments as implant, surgeries and more
  • Documented patient dental health information, medical history, and vital signs for future reference.
  • Supported dentists during procedures, assisting dental fillings, permanent, and temporary crowns and sealants.
  • Scheduled appointments for new and existing customers, factoring in provider availability and scheduling loads.
  • Assisted dentist in management of medical or dental emergencies with prompt patient scheduling and surgical support.
  • Educated patients on proper oral hygiene techniques, promoting long-term dental health.
  • Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
  • Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
  • Explained treatment procedures and instructed patients on home care guidelines.
  • Assisted dentists with complex procedures, ensuring optimal patient care and treatment outcomes.
  • Handled administrative tasks such as billing, insurance claims processing, and appointment confirmation calls to support office operations efficiently.

Registered Dental Assistant

Dental Implants Dentistry
09.2013 - 05.2018
  • Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
  • Explained treatment procedures and instructed patients on home care guidelines.
  • Performed general chair-side duties for general dentistry, endo procedures, and oral surgery.
  • Documented patient dental health information, medical history, and vital signs for future reference.
  • Educated patients on dental hygiene, pre-surgical instructions and post-surgical care.
  • Typed patient data into computer system using Solutionreach, Dentrix and EagleSoft while following privacy laws and maintaining high-level accuracy.
  • Streamlined dental office operations with efficient inventory management and ordering of supplies.

Education

Real Estate

Superior Real Estate School
Charlotte, NC
02.2021

Community Dental Health Coordinator

Alamance Community College
Graham, NC
06.2019

Register Dental Assistant - Dental Assistant

Fortis Institute
Wayne, NJ
11.2012

Skills

  • Financial Feasibility Requirements
  • Lead Generation
  • Payment Collection
  • Business Development
  • Agent and Seller Communications
  • Problem Solving
  • Performance Measurement
  • Data Analysis
  • Employee Work Scheduling
  • Budget Development
  • Employee Training Program
  • Patient Relations
  • Regulatory Compliance
  • Infection Control Proficiency
  • Treatment Room Setup
  • Team Collaboration

Certification

  • Licensed Dental Assistant
  • Licensed Infection control
  • Real estate Licensed In North Carolina and South Carolina
  • CPR Certification Training
  • Community Dental Health Certification
  • ABR - Accredited Buyer's Representative

Languages

Spanish
Native or Bilingual

Timeline

Real Estate Broker

Keller Williams Ballantyne Area - Debbie Viscount
06.2021 - Current

Dental Assistant

Charlotte Community Health Center
10.2018 - 06.2020

Registered Dental Assistant

Dental Implants Dentistry
09.2013 - 05.2018

Real Estate

Superior Real Estate School

Community Dental Health Coordinator

Alamance Community College

Register Dental Assistant - Dental Assistant

Fortis Institute

Similar Profiles

CREATE PROFILE
Minerva Santos