Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
Overview
11
11
years of professional experience
Work History
Remote Accountant
Nations Renovations
Alto, GA
01.2025 - 04.2025
Managed accounts receivable and payable, reconciled bank statements, and prepared financial reports.
Managed accounts payable and receivable, improving cash flow management.
Updated and maintained databases with current information.
Office Manager
Country Wood Works
Cornelia, GA
04.2014 - 12.2024
Responded to customer inquiries via phone or email in a professional manner.
Ordered supplies and equipment to maintain adequate inventory levels.
Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
Assisted in recruiting, onboarding and training new employees.
Coordinated office activities and operations to secure efficiency and compliance with company policies.
Negotiated contracts with vendors to secure favorable terms and pricing.
Answered phone calls, responded to emails, routed mail and coordinated courier services.
Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Handled scheduling and managed timely and effective allocation of resources and calendars.
Maintained filing system for records, correspondence and other documents.