MING CHANG
PEACHTREE CITY,GA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
18
18
years of professional experience
Work History
Assistant General Manager
Centralplas LLC
07.2023 - Current
- Collaborated with the General Manager to develop strategic plans for business growth and improvement.
- Managed the company's new site project from procurement to commission.
- Negotiated and managed third-party contracts related to the new site project deliverables.
- Negotiated contracts with vendors to acquire competitive prices and quality products.
Customer Service Supervisor
Centralplas LLC
07.2022 - 07.2023
- Maintained up-to-date knowledge of company products and services, effectively communicating changes to the team for seamless customer support.
- Collaborated with other departments to address recurring customer concerns, improving overall service quality.
- Coached employees through day-to-day work and complex problems.
- Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
International Key Account Manager
Broad Group
12.2020 - 12.2021
- Conducted in-depth market research on Sustainable Modular Building(B-Core Slab) for global market
- Research sustainable building access standards
- Representing the Company's brand and maintaining long term relationships with exciting accounts (Finland CBRE/Saudi Council/BC, Canada developer etc.)Built and maintained strong client relationships to drive business growth.
- Coordinate with R&D and production in a team environment to ensure optimal customer satisfaction with company products and services.
- Negotiated contract renewals with existing clients, securing long-term commitment and fostering ongoing collaboration.
North America Business Manager
Nantong Rainbow Offshore & Engineering Equipment Co., Ltd
04.2016 - 02.2020
- Managed US materials functions including Planning; Purchasing; Receiving; Warehousing; and Inventory
- Performed detailed research on ports, shipyards, industries
- Organized trade shows and conferences in North America.
- Negotiated contracts with suppliers and vendors, securing favorable terms for the company while maintaining strong relationships. Negotiated cost savings of 15% on NA service provider for the company.
- Increased overall team productivity by fostering a positive work environment and providing effective leadership.
Self-employed
Self-employed
01.2014 - 03.2016
- Contractor: Collected information for specific market on product desires, translating customer feedback into Product Modification, define project requirements for a China based company
- Goods trading (parts/construction materials)
Product Manager
SANY America Inc.
05.2011 - 12.2013
- Established clear channels of communication across business units, coordinating product delivery schedules with US and China team members
- Support with special projects
- Provided product related training to NA dealer
- Organized trade shows and conferences for Port Machinery Division
- Launched successful products by conducting thorough market research and identifying customer needs. Successfully introduced SANY forklift into US market(Over 20MM annul sales).
Marketing Research Manager
SANY Port Machinery
03.2010 - 05.2011
- Identified new business opportunities through competitive analysis and industry benchmarking.
- Presented key findings to executive leadership, influencing data-based decision-making across the organization.
- Led Port product localization; coordinate HQ on specific market needs product modification
- Provide product related training to dealer while the stay in Brazil
- Assist in development and implementation of new procedures and features to enhance the work-flow of the department.
General Manager
Dongzheng Shoe Trading Co.Ltd.
10.2009 - 02.2010
- Managed the manufacturing processes for high quality, cost effective, production output ensuring continuity of supply for North American customers
- Managed raw, work in progress, and finished goods inventory levels to achieve annual goals, including warehouse and purchasing practices
Office Clerk
4108574 Canada Inc.
11.2006 - 12.2007
- Prepared monthly Call Detail Report
- Analyzed reports, composes corresponding report for Technical Department and Director
- Manged assigned area Accounts Receivable.
Education
Bachelor of Business Administration Studies -
York University
Canada08.2006
Diploma of International Business -
Centennial College
Canada06.2003
Skills
- Sales/Account Management, SAP(SD/MM),CRM, Microsoft office
- Budget Control
- Resource Allocation
- Cost analysis and savings
- Purchasing and planning
Key Qualifications
Dedicated professional with more than 10 years of product marketing and training experience in Heavy Equipment industry: Efficient in project planning, customer support. passionate for own product.
References
Upon request
Timeline
Assistant General Manager
Centralplas LLC
07.2023 - Current
Customer Service Supervisor
Centralplas LLC
07.2022 - 07.2023
International Key Account Manager
Broad Group
12.2020 - 12.2021
North America Business Manager
Nantong Rainbow Offshore & Engineering Equipment Co., Ltd
04.2016 - 02.2020
Self-employed
Self-employed
01.2014 - 03.2016
Product Manager
SANY America Inc.
05.2011 - 12.2013
Marketing Research Manager
SANY Port Machinery
03.2010 - 05.2011
General Manager
Dongzheng Shoe Trading Co.Ltd.
10.2009 - 02.2010
Office Clerk
4108574 Canada Inc.
11.2006 - 12.2007
Bachelor of Business Administration Studies -
York University
Diploma of International Business -
Centennial College