Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ming Ko

Seattle,CA

Summary

Efficient Transit Bus Operator with comprehensive knowledge of city routes and schedules. Skilled in safe and effective operation of various bus types, maintaining high punctuality. Enjoys providing excellent customer service to diverse groups of people. Demonstrated problem-solving ability enhances passenger satisfaction.

Overview

24
24
years of professional experience

Work History

Transit Bus Operator

Transdev
Arcadia, CALIFORNIA
02.2023 - 08.2024
  • Conducted pre-trip inspections of the bus to ensure it was safe for operation.
  • Monitored passengers to ensure they followed safety regulations and paid fares.
  • Responded to customer inquiries regarding routes, schedules, and transfers.
  • Assisted passengers with mobility devices in boarding and disembarking safely.
  • Maintained a clean interior of the bus by sweeping and removing debris between runs.
  • Computed fares accurately using onboard ticket machines or cash payments.
  • Enforced passenger rules and regulations while providing courteous service.
  • Provided assistance to elderly or disabled passengers with their transportation needs.
  • Reported any mechanical problems or incidents that occurred during transit operations.
  • Adhered to all traffic laws including speed limits, stop signs, signals..
  • Communicated regularly with dispatch personnel via two-way radio systems.
  • Managed time effectively by arriving at stops on schedule according to route times.
  • Completed daily paperwork such as log books, maintenance reports, incident reports..
  • Delivered announcements over the public address system regarding route changes or delays.
  • Made sure wheelchair lifts were functioning properly before each trip began.
  • Assisted customers in locating information about destinations or connecting routes.
  • Stayed current on local events and activities affecting transit services in the area.
  • Followed emergency procedures in case of accidents or other dangerous situations.
  • Maintained professional demeanor when dealing with difficult customers or situations.
  • Kept an eye out for suspicious activity or unattended items on board the bus.
  • Utilized lifts and ramps to help handicapped passengers board shuttles.
  • Maintained safe driving habits to protect property and general public on roadways.
  • Communicated frequently with dispatchers regarding locations, routes and traffic conditions.
  • Reported major accidents, emergencies and suspicious incidents to supervisors.
  • Completed transfers at hubs and final destinations to keep routes on schedule.

Driver

Lyft
Arcadia, CALIFORNIA
11.2018 - 02.2023
  • Inspected vehicles for mechanical items and safety issues, ensuring they are in proper working condition.
  • Maintained accurate logs of vehicle inspections and repair status.
  • Followed all applicable traffic laws, regulations, and defensive driving techniques while operating company vehicles.
  • Provided excellent customer service by responding promptly to customer inquiries and complaints.
  • Loaded and unloaded goods from truck using hand-trucks or pallet jacks.
  • Ensured compliance with DOT regulations and other applicable laws governing transportation of cargo.
  • Monitored road conditions during trips to determine if any adjustments need to be made due to weather or traffic delays.
  • Assisted with loading and unloading freight when necessary.
  • Conducted pre-trip inspections prior to departure including verifying load details and confirming route information.
  • Inspected vehicles for cleanliness and checked gas and oil levels prior to departure.
  • Documented daily mileage, gas, and other data.
  • Performed pre-trip inspection checks and reported problems to supervisor.
  • Picked up clients from specific locations to transport and drop off at destinations.
  • Transported riders to designated stops according to pre-determined schedules.
  • Ensured vehicle cleanliness and performed regular maintenance checks.
  • Enhanced customer satisfaction by providing courteous and professional service.
  • Managed fuel consumption and expenses for vehicle operations.

Driver, Warehouse Orders

Roxy trading Inc
Pomona, CALIFORNIA
12.2014 - 03.2018
  • Checked and maintained vehicle supplies and equipment, such as gas, oil, water, tires, lights and brakes.
  • Ensured cargo was secured properly in accordance with company policy and DOT regulations.
  • Delivered goods to specified destinations in a timely manner.
  • Loaded and unloaded delivery vehicles with care to ensure safe transport of products.
  • Operated pallet jacks to move inventory within the warehouse.
  • Inspected vehicles for mechanical items and safety issues prior to departing on routes.
  • Maintained accurate records of deliveries including delivery times, dates and addresses.
  • Communicated customer orders accurately to warehouse staff for order fulfillment.
  • Adhered to all applicable traffic laws while operating commercial vehicles.
  • Followed established safety procedures when loading and unloading freight from delivery trucks.
  • Operated standard warehouse equipment to assist with loading and unloading of deliveries.
  • Reviewed work orders to perform freight movement and deliveries.
  • Processed daily inventory receipts and quantities of supplies.
  • Attended accident preparedness and safety trainings to comply with regulations and promote safer working environment.
  • Inspected equipment throughout shift, performed minor maintenance tasks and notified maintenance of tools requiring repair.
  • Recorded discrepancies and damages to inventory and reported findings to supervisor.
  • Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.
  • Handled merchandise in accordance with product handling standards.
  • Reviewed and verified invoices and purchase requests to confirm accuracy.
  • Notified customers of delays to decrease calls to support.
  • Loaded trucks and safely secured merchandise to prevent damage during transportation.
  • Transported and safely delivered items to prevent damage or loss.
  • Checked shipping papers to determine nature of load and presence of hazardous materials.
  • Delivered rush merchandise on tight schedules to meet customer targets.
  • Navigated routes with relevant map programs and GPS systems.
  • Obeyed traffic laws and follow established traffic and transportation procedures.
  • Verified deliveries against shipping instructions prior to delivering to customers.
  • Inspected vehicle and maintained gas, oil and water levels.
  • Utilized street maps to plan and determine most efficient routes.
  • Utilized GPS and maps for efficient route planning.
  • Drove vehicles safely, obeying traffic laws and transportation procedures to avoid accidents.
  • Loaded and unloaded vehicles at distribution center and delivery address.
  • Kept accurate logs of all deliveries and trips.
  • Inspected vehicles' condition, supplies and equipment before and after trips
  • Presented order bills and collected payments for deliveries.
  • Managed accurate recordkeeping by distributing invoices, collecting payments and updating logs.
  • Filed vehicle logs, cargo records or billing statements according to company regulations.

Automotive Technician

John Elway's Crown Toyota
Ontario, CALIFORNIA
07.2007 - 10.2014
  • Performed routine maintenance including oil changes, tire rotations, and brake pad replacements.
  • Diagnosed mechanical problems using specialized computer software and diagnostic tools.
  • Repaired vehicles according to manufacturer specifications by replacing worn parts such as brakes, wheel bearings, and spark plugs.
  • Inspected vehicle engines and other components to identify potential issues.
  • Tested automotive systems such as brakes, steering, suspension, transmission and engine performance.
  • Conducted scheduled maintenance services such as oil changes, tune-ups, and filter replacements.
  • Replaced defective parts with new or reconditioned parts following manufacturers' instructions.
  • Adjusted headlights for proper alignment per customer request.
  • Utilized scan tools to diagnose drivability concerns on gasoline powered cars and trucks.
  • Provided accurate estimates of repair times to customers prior to work being performed.
  • Assisted in the diagnosis of complex electrical issues using appropriate test equipment.
  • Performed drive ability tests on vehicles after repairs were completed.
  • Displayed excellent customer service skills when interacting with customers regarding their automotive needs.
  • Maintained a clean working environment at all times.
  • Demonstrated knowledge of applicable safety procedures while performing repairs.
  • Followed established guidelines for troubleshooting and diagnosing various types of automotive systems.
  • Attended technical training courses when available to increase knowledge base.
  • Operated a variety of shop equipment safely and efficiently.
  • Adhered strictly to company policies concerning quality control standards.
  • Identified recurring problems reported by customers in order to develop solutions that prevent future occurrences.
  • Performed minor maintenance services, including gasket replacements, coolant flushes and tune-ups.
  • Completed repairs and maintenance to major vehicle models to meet safety specifications.
  • Searched within service and maintenance manuals to perform repairs and diagnosis.
  • Conducted routine servicing on fuel, electrical and cooling systems.
  • Removed, replaced, balanced and rotated new or used tires to maintain on-road safety
  • Evaluated, repaired and aligned vehicle suspensions.
  • Developed in-depth understanding of automotive systems and components to complete fast and accurate repairs.
  • Repaired engines and transmissions, providing labor and parts cost breakdowns for work performed.
  • Kept detailed records of repairs, labor involved and parts used.
  • Maintained garage safety protocols to meet regulatory and company expectations.
  • Monitored shop equipment to maintain safe working condition.
  • Conveyed troubleshooting diagnosis to customer and outlined proposed repair plan and associated costs.
  • Maintained certifications and completed training on systems and components.
  • Interpreted drawings and schematics to pinpoint sources of mechanical issues.
  • Inventoried stock, placed orders and verified receipt to keep supplies ready.
  • Tested engine, safety and combustion control standards to comply with state vehicle requirements.
  • Kept team in compliance with shop and manufacturer specifications for repairs and maintenance services.
  • Filed records with state as part of performing vehicle safety inspections.
  • Performed maintenance inspections, tune-ups, oil changes and other key services.
  • Used diagnostics and troubleshooting tools to identify failures and equipment issues.
  • Repaired, replaced and adjusted brakes.
  • Checked vehicle mileage and determined necessary belts, fluids flushing or gasket replacements.
  • Reviewed brakes and assessed whether pads needed replacement, discs should be turned or other service requirements.
  • Completed standard inspections to assess wear and damage to vehicles.
  • Reviewed work orders and discussed with supervisors.

Assistant Manager

Sze Chun restaurant
Canton, MI
11.2000 - 05.2007
  • Assisted in the development of operational strategies to ensure efficient and productive operations.
  • Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
  • Conducted regular performance reviews for employees to identify areas of improvement.
  • Coordinated with other departments to ensure smooth flow of operations.
  • Developed a system for tracking inventory and ordering supplies as needed.
  • Ensured compliance with safety regulations and company policies.
  • Managed customer service inquiries and complaints in a timely manner.
  • Resolved conflicts between team members in an effective manner.
  • Organized training sessions for new hires to familiarize them with the workplace environment.
  • Collaborated with management on developing strategic plans for achieving business goals.
  • Established processes for monitoring customer satisfaction levels.
  • Supervised daily operations including scheduling shifts, assigning duties.
  • Identified cost-saving measures that could be implemented without compromising quality standards.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Interviewed prospective employees and provided input to HR on hiring decisions.
  • Mediated conflicts between employees and facilitated effective resolutions to disputes.
  • Planned and led team meetings to review business results and communicate new and ongoing priorities.
  • Implemented quality control measures to uphold company standards.

Education

Certificates - Technical Training

Universal Technical Institute of California Inc
Rancho Cucamonga, CA
03-2008

High School Diploma -

Huron High School
Ann Arbor, MI
03-1999

Skills

  • Route Planning
  • Bus Cleaning
  • Safe Driving
  • Defensive Driving
  • Ticket processing
  • Passenger Assistance

Timeline

Transit Bus Operator

Transdev
02.2023 - 08.2024

Driver

Lyft
11.2018 - 02.2023

Driver, Warehouse Orders

Roxy trading Inc
12.2014 - 03.2018

Automotive Technician

John Elway's Crown Toyota
07.2007 - 10.2014

Assistant Manager

Sze Chun restaurant
11.2000 - 05.2007

Certificates - Technical Training

Universal Technical Institute of California Inc

High School Diploma -

Huron High School

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Ming Ko