Ming Lee
Novato,CA
Summary
Gifted in working with stressed, confused, and upset individuals in need of benefits information and supportive guidance to navigate federal benefit systems. Effective at operating within Social security Administrative regulations and department guidelines to manage telephone calls, emails, letters, and in-person requests for assistance. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain an internship position that offers professional challenges utilizing interpersonal skills, excellent time management, and problem-solving skills.
Overview
21
21
years of professional experience
Work History
Claims Specialist
Social Security Administration, SSA
09.2014 - Current
- Reviewed insured and claims documents to verify required information and secure any missing data for benefit.
- Followed up with customers on unresolved issues.
- Monitored compliance with regulations and best practices to promote fair and proper treatment for beneficiaries.
- Performed administrative duties by verifying documentation, researching facts, and contacting other parties involved to determine potential entitlements.
- Understood dispute requirements, gathered evidence to support claims, and prepared customer cases to handle appeals.
- Conducted full claim investigations and reported updates and legal actions.
- Responded to inquiries by answering questions, providing information, and directing customers to appropriate resources.
- Provided advice to customers regarding claims, rights, and insured processes to prevent disputes.
- Drafted and reviewed legal documents utilizing knowledge of relevant clauses to minimize inaccurate earning information.
- Checked documentation for accuracy and validity on updated systems.
- Carried out administrative tasks by communicating with clients, distributing mail, and scanning documents.
- Verified client information by analyzing existing evidence on file.
- Communicated effectively with staff members of government administration,
Licensed Vocational Nurse
Veterans Affairs Medical Center
03.2012 - 09.2014
- Cared for wounds, provided treatments, and assisted with procedures.
- Managed patient care by closely monitoring respiration, blood pressure, and blood glucose levels.
- Worked with multidisciplinary team to successfully plan treatment for diverse acute and chronic conditions.
- Assessed patients' temperature, pulse, and blood pressure and recorded them in electronic medical records.
- Collaborated with interdisciplinary healthcare and social service provider team to address patients' needs through effective intervention and care planning.
- Prepared patients for surgery, educating patients and family members on surgical procedures.
- Performed routine evaluations of each patient's status, needs, and preferences.
- Delivered updates in patient status to charge nurse, recording changes in medical records.
Licensed Practical Nurse
Army
03.2010 - 10.2011
- Cared for wounds, provided treatments, and assisted with procedures.
- Assisted with admissions, appointments, transfers, and discharges.
- Documented accurate and complete patient information to address patient problems and expected outcomes.
- Obtained patient vital signs and input/output measurements from inpatients.
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
- Collaborated with interdisciplinary healthcare and social service provider team to address patients' needs through effective intervention and care planning.
- Comforted and counseled patients and families throughout care process.
- Administered medications and injections to patients.
- Reviewed patient history to verify conditions and current medications.
- Worked with a multidisciplinary team to successfully plan treatment for diverse acute and chronic conditions.
Sales Manager
Anchor Blue Clothing Company
09.2006 - 01.2010
- Handled customer relations issues, enabling quick resolution and client satisfaction.
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Maintained ethical and positive working environment to reduce turnover and promote high retention rates.
- Evaluated performance against goals and implemented appropriate development plans.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into the best remedy.
- Recruited, interviewed, and hired employees and implemented a mentoring program to promote positive feedback and engagement.
Merchandise Associate
Gap Inc
07.2002 - 08.2006
- Transported merchandise to sales floor and restocked shelves, racks, and bins.
- Answered customer questions regarding store merchandise, department information, and pricing.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Greeted, serviced, and thanked all customers.
- Created attractive displays to promote items.
- Inspected merchandise for quality and arranged proper display locations on floor.
- Monitored inventory levels and kept adequate stock in product displays on sales floor.
- Collaborated with store managers to devise store layouts and establish aesthetic appeal.
Education
Master of Arts - Counseling Psychology
Golden Gate University
San Francisco, CA09.2024
Bachelor of Arts - Psychology
Golden Gate University
San Francisco, CA04.2022
Skills
- Judgment and Decision-Making
- Excellent Administrative Abilities
- Complex Problem-Solving
- Exceptional Recordkeeping Abilities
- Coordination
- Critical Thinking
- Negotiation Leadership
- Active Listening
- Strategic Initiatives
- Service-Orientation
- Work Organizing and Prioritizing
- Constructive Feedback
Languages
Chinese (Mandarin)
Native or Bilingual
Chinese (Cantonese)
Professional Working
Taiwanese
Professional Working
Timeline
Claims Specialist
Social Security Administration, SSA
09.2014 - Current
Licensed Vocational Nurse
Veterans Affairs Medical Center
03.2012 - 09.2014
Licensed Practical Nurse
Army
03.2010 - 10.2011
Sales Manager
Anchor Blue Clothing Company
09.2006 - 01.2010
Merchandise Associate
Gap Inc
07.2002 - 08.2006
Master of Arts - Counseling Psychology
Golden Gate University
Bachelor of Arts - Psychology
Golden Gate University