Ming Louie
Fanwood,NJ
Summary
Proven track record of enhancing office operations and customer satisfaction at The Columbus Organization, adept in Microsoft Excel and team collaboration. Spearheaded project management techniques, boosting team productivity significantly. Skilled in streamlining administrative processes and fostering professional development, ensuring high-performance outcomes and efficient workload management. Energetic Administrative Coordinator dedicated to assisting highly effective administrative teams and managing office operations with efficiency and grace. Excellent communication and relationship-building skills with proficiency in MS Office
Overview
7
7
years of professional experience
Work History
Support Coordinator
The Columbus Organization
09.2020 - Current
- Worked with other departmental staff to answer questions and resolve problems.
- Coordinated meetings and events for internal and external groups.
- Maintained and verified accuracy of records and generated miscellaneous reports.
- Performed general administrative duties by mailing and shipping materials, maintaining legal postings and creating and publishing employee communications.
- Scheduled appointments and meetings for individual-member team.
- Monitored and directed incoming mail and prepared outgoing mail.
- Greeted visitors with professionalism and enthusiasm to provide support and direct guests to appropriate department.
- Managed and maintained electronic and paper-based filing systems to keep essential documents and information easily accessible and organized.
- Answered phone calls and responded to inquiries from customers, vendors and other external contacts.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Conducted ongoing reviews of program financial systems to assess cost control measures.
- Improved office operations by automating client correspondence, record tracking and data communications.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Kept high average of performance evaluations.
- Monitored front areas so that questions could be promptly addressed.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Built highly-efficient administrative team through ongoing coaching and professional development opportunities.
- Implemented project management techniques to overcome obstacles and increase team productivity.
- Interceded between employees during arguments and diffused tense situations.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Organized meetings for executives and coordinated availability of conference rooms for participants.
Group Home Manager
Keystone Community Living
11.2018 - 05.2020
- Assisted staff with maintaining residents' health by scheduling medical appointments and arranging transportation.
- Helped individuals with moderate to severe developmental disabilities carry out daily living tasks by coordinating expert support.
- Monitored direct care activities for optimal patient protections and infection control standards.
- Spearheaded proactive training strategies to keep staff at forefront of current best practices and safety protocols.
- Protected clients' monies and property by tracking spending and reconciling accounts.
- Communicated effectively with residents, staff and other stakeholders by listening, being respectful and promoting positive demeanor.
- Mentored and coached staff to improve performance and interactions with residents.
- Maintained adequate coverage for residents' needs without exceeding budget targets by coordinating schedules and team workflows.
- Oversaw home inventory of supplies and groceries by tracking use and placing new orders.
- Promoted residents' health and well-being by organizing diverse activities for physical, mental and social stimulation.
- Assisted residents with basic hygiene and healthcare needs.
- Scheduled physician and other appointments for residents, providing transportation to each visit.
- Arranged for ongoing housekeeping to keep home areas clean, neat and properly sanitized.
- Created staff work schedules so each shift had appropriate number of employees for coverage.
- Offered learning opportunities to help residents develop important life skills.
- Kept accounts, resident files and regulatory paperwork current and accurate with diligent attention to administrative requirements.
- Coordinated individual referrals to obtain community services, advocate for client needs and resolve roadblocks.
- Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
- Monitored program performance and outcomes for successful delivery of services.
- Collaborated with community members to develop and implement service initiatives.
- Participated in community events to promote services and engage with public.
- Established and maintained relationships with key stakeholders.
- Managed volunteer programs focused on providing community services to underserved populations.
- Analyzed trends and data to inform decision-making and program development.
- Provided leadership, guidance and support to staff members.
- Advocated for social and community service programs to increase awareness and funding.
- Researched best practices and developed strategies to improve program outcomes.
- Partnered with local organizations to expand access to social and community services.
- Assessed community needs and identified resources for social and community service programs.
- Created and managed budgets, efficiently allocating resources for social and community service projects.
- Developed and implemented training programs for staff.
Behavioral Health Counselor
Comprehensive Behavioral Healthcare
03.2017 - 11.2018
- Supported clients by representing needs and advocating for patient rights in healthcare, legal and community-based settings.
- Consulted with other staff members regarding treatment plans as deemed appropriate by team leader.
- Assessed mental health needs to determine nature and extent of clients' emotional, behavioral or mental health
- Displayed sensitivity to cultural and linguistic needs of clients and families served.
- Documented clients' progress to keep detailed notes on each client's treatment progress and changes in mental health status.
- Observed and monitored client behavior and responses to treatment.
- Worked collaboratively with other mental health professionals to provide consistent care and minimize diversion.
- Attended trainings to participate in regular supervision and continued education to maintain professional competence and ethical standards.
- Prepared reports to summarize clients' mental health status and treatment progress.
- Conducted crisis interventions to respond to clients in crisis, assess immediate needs and provide support and resources.
- Managed patients with substance dependence and co-occurring Axis I and Axis II disorders.
- Encouraged patients to discuss experiences in group and individual settings.
- Adhered to ethical and legal standards for confidentiality, protecting clients' privacy.
Education
Bachelor of Arts - Psychology
Kean University
Union NJ05.2010
Skills
- Correspondence Preparation
- Time Management
- Team Collaboration
- Presentation Preparation
- Report Preparation
- Calendar Management
- Data Entry
- Document Management
Timeline
Support Coordinator
The Columbus Organization
09.2020 - Current
Group Home Manager
Keystone Community Living
11.2018 - 05.2020
Behavioral Health Counselor
Comprehensive Behavioral Healthcare
03.2017 - 11.2018
Bachelor of Arts - Psychology
Kean University
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