Summary
Overview
Work History
Education
Skills
Timeline
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Ming Chi Tsai

Pomona,CA

Summary

Dedicated Customer Service professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

17
17
years of professional experience

Work History

Customer Service and Marketing Manager

Sunlord Leisure Products.
10.2021 - Current
  • Collaborated with merchandising team on creating differentiated in-store experiences through unique merchandising and collateral opportunities.
  • Helped develop opportunities of seasonal programs and marketing programs to achieve retail needs and maximize sell-through.
  • Conducted market research to identify new opportunities and target markets.
  • Continually maintained and improved company's reputation and positive image in markets served.
  • Secured long-term accounts by recommending strategies to promote brand effectiveness and highlight product benefits.
  • Created trade marketing strategies to communicate strategies to 18 Sales Representative members.
  • Maintained documentation, detailing assignments, in-progress work and completed project milestones

Delivery Driver

Compton Corp
12.2013 - Current
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Delivered packages to customer doorsteps and business offices.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.


Warehouse Manager

U-GO Fresh
02.2021 - 10.2021
  • Redesigned warehouse layout to accommodate new equipment, maximize space utilization, and optimize processes.
  • Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors.
  • Completed timely and accurate daily logs to keep internal reporting accurate and track materials movements.
  • Coordinated with vendors to verify timely delivery of materials and supplies, avoiding delays.
  • Evaluated incoming shipments for quality issues and processed unacceptable materials for return.

Warehouse Manager

Efon International Corp
10.2012 - 12.2019
  • Oversaw upkeep of equipment and physical condition of warehouse, identifying and ordering needed repairs, renovations, and replacements.
  • Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
  • Redesigned warehouse layout to accommodate new equipment, maximize space utilization, and optimize processes.
  • Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors.
  • Completed timely and accurate daily logs to keep internal reporting accurate and track materials movements.
  • Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
  • Developed and maintained knowledgeable and productive team of employees.
  • Reduced worker accidents by implementing improved safety standards and monitoring procedures.
  • Conducted research to address shipping errors and packaging mistakes.

Assistant Manager

McDonald's
07.2009 - 07.2012
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.

EBay Seller

Sam
08.2007 - 05.2009
  • Conducted retail arbitrage to build inventory for resale via online platforms.
  • Processed and tracked orders and shipments to verify accurate and on-time delivery of products.
  • Resolve customer disputes courteously to enhance customer satisfaction.
  • Created clear, precise and properly detailed product and service information on company website.

Warehouse Worker

SNS
05.2006 - 05.2007
  • Conducted regular inspections and audits to check quality and verify inventory levels.
  • Assisted in receiving, stocking and distribution of merchandise.
  • Operated equipment while observing standard safety procedures.

Education

Operations Management

Mcdonald Southern California Headquarter
San Diego, CA

High School Diploma -

Los Altos High School
Hacienda Heights, CA
06.2004

Skills

  • Professional Relationships
  • Delivery Schedules
  • Corporate Communications
  • Professional Development
  • Microsoft Office
  • Team Member Development
  • Key Relationships
  • Customer Experience
  • Personnel Management
  • Communications Strategies
  • Customer Support
  • Staff Support
  • Sales Promotion
  • Cost Savings
  • Customer Engagement
  • Quickbooks

Timeline

Customer Service and Marketing Manager

Sunlord Leisure Products.
10.2021 - Current

Warehouse Manager

U-GO Fresh
02.2021 - 10.2021

Delivery Driver

Compton Corp
12.2013 - Current

Warehouse Manager

Efon International Corp
10.2012 - 12.2019

Assistant Manager

McDonald's
07.2009 - 07.2012

EBay Seller

Sam
08.2007 - 05.2009

Warehouse Worker

SNS
05.2006 - 05.2007

Operations Management

Mcdonald Southern California Headquarter

High School Diploma -

Los Altos High School

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Ming Chi Tsai