Mingee Lee
Las Vegas,NV
Summary
Dynamic customer service professional with a proven track record in upselling, developed at Moo Woo Korean BBQ and other establishments. Expertise in guest relations and employee training, driving team performance and amplifying customer satisfaction. Proficient in cash handling and food preparation while consistently achieving high service standards.
Overview
4
4
years of professional experience
Work History
Head Server
Moo Woo Korean BBQ
Las Vegas, NV
10.2020 - 01.2025
- Assisted in training new servers.
- Provided excellent customer service to ensure satisfaction.
- Monitored dining room for cleanliness and proper set-up at all times.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Followed health safety guidelines when preparing and serving food products.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Provided exceptional service to high volume of daily customers.
- Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
Server
Musashi Japanese Steakhouse
Las Vegas, NV
11.2023 - 10.2024
- Managed reservations, waitlists, and special requests for large parties.
- Assigned seating arrangements based on customer preferences and restaurant policies.
- Answered incoming calls with appropriate greeting and provided information about menu items or services offered.
- Greeted customers and escorted them to their tables.
- Monitored dining room activity to ensure all guests were receiving optimal service.
- Resolved customer service and food-related issues to maintain guest satisfaction.
- Collected reservation information and communicated updates to guests via mobile device or in-person.
- Managed guest expectations by relaying information regarding hours, wait times, and specials.
Sales Assistant
Victoria Claire's Formal Wear
Las Vegas, NV
01.2023 - 06.2023
- Greeted customers and provided assistance with product selection.
- Processed special orders for out-of-stock items when necessary.
- Used point-of-sale systems to track inventory levels and properly restock shelves.
- Assisted customers with returns, exchanges and refunds.
- Ensured that all promotional materials were properly displayed in their designated areas.
- Assisted in creating displays to promote products.
- Assisted customers in locating products, providing detailed information and recommendations.
- Answered incoming telephone calls to provide store, products and services information.
Sales Associate
RIVER NORTH in Tivoli Village
Las Vegas, NV
10.2021 - 05.2023
- Created detailed reports on daily, weekly, and monthly sales activity.
- Analyzed customer feedback to improve products and services.
- Provided accurate information about products, prices and services.
- Maintained up-to-date knowledge of store merchandise and policies.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Maintained cleanliness of store environment including floors, windows, displays.
- Greeted customers and provided exceptional customer service.
- Processed returns, exchanges, and refunds in accordance with company policies.
- Assisted customers with product selection, sizing and styling.
Education
Bachelor of Science - Hospitality
University of Nevada, Las Vegas
Las Vegas, NV05-2027
High School Diploma -
West Career And Technical Academy
Las Vegas, NV05-2022
Skills
- Relationship management
- Complaint resolution
- Serving food and beverages
- Effective customer upselling
- Strong leadership
- Cash handling
- Food and beverage preparation
- Guest relations
- Multitasking skills
- Training employees
- Exceptional communication
- Group reservations management
- Greeting guests
- Reservation planning
- Customer service
- Excellent people skills
- Product sales
Languages
Korean
Native/ Bilingual
Timeline
Server
Musashi Japanese Steakhouse
11.2023 - 10.2024
Sales Assistant
Victoria Claire's Formal Wear
01.2023 - 06.2023
Sales Associate
RIVER NORTH in Tivoli Village
10.2021 - 05.2023
Head Server
Moo Woo Korean BBQ
10.2020 - 01.2025
Bachelor of Science - Hospitality
University of Nevada, Las Vegas
High School Diploma -
West Career And Technical Academy
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