Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic

Ming En Chao

Long Island City,NY

Summary

Dedicated and self-motivated professional specializing in customer-centric and team-oriented service. Known for dependability, attention to detail, and ability to manage multiple tasks efficiently. Aiming for growth and improvement within the company.

Overview

7
7
years of professional experience

Work History

Front Server

Jungsik
New York, NY
09.2024 - Current
  • Delivered comprehensive details about menu offerings, special dishes, and beverage choices when requested
  • Worked with team members to deliver precise orders promptly
  • Ensured that each guest was given an enjoyable dining experience from start to finish.
  • Communicated effectively with kitchen staff about orders placed by customers.
  • Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
  • Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies.
  • Upheld the restaurant's high standards of etiquette, hospitality, and customer service.
  • Participated in regular staff meetings and training sessions to improve service standards.

Server

Azabu New York
New York, NY
08.2024 - 01.2025
  • Ensured proper setup of the dining area before service began, including silverware, glasses, and napkins.
  • Picked up food in kitchen and delivered to guests according to established protocols.
  • Explained the menu items, describing the ingredients and cooking methods.
  • Checked back with customers to ensure satisfaction with each course.
  • Monitored dining room to ensure optimal guest satisfaction and compliance with dining etiquette.
  • Assisted other servers when needed during peak periods.
  • Set up tables in between patrons to reduce wait times.
  • Stocked service areas with supplies during slow periods.
  • Recommended dishes based on detailed knowledge of the menu and beverage pairings.

Captain

Sushi Ishikawa
New York, NY
08.2022 - 08.2024
  • Ensured exceptional customer satisfaction through the provision of timely and tailored service to every guest.
  • Efficiently managed table turnover while maintaining a high standard of service and minimizing reservation delays.
  • Demonstrated comprehensive knowledge of food/beverage menu, enabling successful wine/sake recommendations and boosting sales.
  • Managed opening and closing duties including setup of dining area, preparation of hand towels, and restocking supplies
  • Created a collaborative and team-oriented environment, resulting in improved operational efficiency during the service.
  • Ensured compliance with health safety regulations during food and beverage preparation and service.

Captain

Kissaki UWS
New York, NY
05.2020 - 08.2022
  • Assisted in the development of efficient and productive operational strategies.
  • Aided in the growth of team members through mentoring and training programs.
  • Consistently connecting with diners to understand their dining preferences and fostering lasting relationships with returning clientele.
  • Ensured compliance with sanitation and food safety regulations through regular inspections.
  • Worked closely with management teams to improve operational efficiency.
  • Increased beverage sales with food and drink pairing suggestions to suit unique customer preferences.

Server

Sushi of Gari
New York, NY
09.2018 - 03.2020
  • Developed and maintained in-depth understanding of food menu, encompassing origins of ingredients and various cooking styles.
  • Suggested and explained menu items, seasonal specials, and wine/sake selections to increase sales and enhance guests' satisfaction.
  • Maintained cleanliness and ensured proper set-up of the dining room consistently.
  • Maintained seamless communication flow between FOH and BOH, optimizing food delivery efficiency and accuracy.
  • Effectively prioritized tasks during peak hours for seamless guest service.
  • Adopting a personalized approach, interacting with regular guests and memorizing their usual orders.

Education

Bachelor of Science - Nursing

San Jose State University
California

Skills

  • Guest Service
  • Knowledge of food & beverages
  • Time management
  • Team motivation
  • Flexible and adaptable
  • Guest relationship management
  • Up-selling
  • Promotional planning
  • Restaurant POS, Resy, OpenTable
  • Sake Pairings

Languages

Chinese (Mandarin)
Full Professional

References

  • Daniel Kruglikov, Food and Beverage Manager, Azabu, 646-244-3150
  • Sarah Borel, General Manager, Kissaki, 214-770-7117
  • Wira Tang, Captain, Sushi Ishikawa, 929-724-2970

Timeline

Front Server

Jungsik
09.2024 - Current

Server

Azabu New York
08.2024 - 01.2025

Captain

Sushi Ishikawa
08.2022 - 08.2024

Captain

Kissaki UWS
05.2020 - 08.2022

Server

Sushi of Gari
09.2018 - 03.2020

Bachelor of Science - Nursing

San Jose State University

Similar Profiles

CREATE PROFILE
Ming En Chao