Summary
Overview
Work History
Education
Skills
Timeline
Generic

Minglam Wu

San Ramon,CA

Summary

1.Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues.

2. Reliable Seller with expertise in online selling, inventory management and complaint handling. Offering 1-year background building and managing online stores and marketing products to prospective customers. Customer-oriented individual dedicated to expertly resolving customer issues and complaints.

3. Focused and reliable waiter bringing high enthusiasm and extensive knowledge of food safety practices. Proven history of excellent customer service and conflict resolution skills. Dedicated to accuracy and streamlining systems for productive work.

4. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

5. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

6
6
years of professional experience

Work History

Barista

T4 Tea For U
10.2018 - Current
  • Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Increased repeat business by providing exceptional customer service and building rapport with patrons.
  • Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
  • Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
  • Supported training efforts for new hires, sharing knowledge of coffee making techniques and customer service standards.

Restaurant Waiter

J.ZHOU ORIENTAL CUISINE
02.2023 - 09.2023
  • Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
  • Maintained clean and organized dining areas for optimal guest experience.
  • Collaborated with kitchen staff to ensure timely delivery of orders, resulting in positive feedback from guests.
  • Effectively communicated dietary restrictions and allergies to kitchen staff, ensuring accurate meal preparation for guests.

Restaurant Waiter

BAK KUNG KOREAN BBQ
09.2019 - 11.2020
  • Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
  • Maintained clean and organized dining areas for optimal guest experience.
  • Collaborated with kitchen staff to ensure timely delivery of orders, resulting in positive feedback from guests.
  • Assisted in training new waitstaff members, contributing to a cohesive team environment.

Clothing Reseller

Own Business
07.2018 - 08.2019
  • Increased sales by curating a diverse and appealing inventory of clothing items for resale.
  • Enhanced customer loyalty through exceptional customer service and personalized recommendations.
  • Streamlined inventory management with efficient organization and consistent tracking of stock levels.
  • Optimized online presence, utilizing social media platforms to promote available items effectively.

Education

Bachelor of Science - PSYCHOLOGY

UC IRVINE
Irvine, CA
07.2023

Skills

  • Cash Handling
  • Up-Selling
  • Milktea Expertise
  • Service Quality
  • Positive attitude
  • Adaptability
  • Social Media Marketing
  • Product Sourcing
  • Attention to Detail
  • Brand Knowledge
  • Performance Management
  • Operations Management

Timeline

Restaurant Waiter

J.ZHOU ORIENTAL CUISINE
02.2023 - 09.2023

Restaurant Waiter

BAK KUNG KOREAN BBQ
09.2019 - 11.2020

Barista

T4 Tea For U
10.2018 - Current

Clothing Reseller

Own Business
07.2018 - 08.2019

Bachelor of Science - PSYCHOLOGY

UC IRVINE
Minglam Wu