Minglu Weng
Sammamish,WA
Summary
Customer Service and Administrative Support Specialist with proven expertise in managing high-volume communications and logistics. Demonstrated ability to deliver exceptional client service while efficiently coordinating meetings and handling inventory. Strong organizational skills ensure timely and professional management of shipments and schedules.
Overview
6
6
years of professional experience
Work History
EBC Facility & Guest Services Coordinator
Compass Group at Microsoft
Redmond, WA
03.2024 - Current
- Managed customer inquiries across multiple channels, ensuring prompt and accurate resolutions.
- Coordinated engagement setups and scheduled meetings to enhance operational efficiency.
- Delivered high-standard communication to guests while addressing specific client needs.
- Conducted daily facility walkthroughs to uphold safety and cleanliness standards.
- Tracked inventory and monitored shipments to ensure seamless operations.
Communications Coordinator
University of Toronto
Ontario, Canada
05.2022 - 08.2022
- Streamlined front desk operations to enhance efficiency and professionalism.
- Digitalized student records, improving accessibility for advisors.
- Managed data entry and scheduling with precision using Microsoft Excel.
- Coordinated appointments, orientations, and graduation events while handling student inquiries.
International Marketing Intern
Supor
Zhejiang, China
05.2020 - 06.2020
- Coordinated engaging product tours and presentations to enhance client understanding of products.
- Executed precise data entry for documents, maintaining accuracy and efficiency.
- Supervised product photography and advertising activities to create high-quality visuals.
- Contributed to planning and project management for 127th Canton Fair, overseeing budget and scriptwriting for live streams.
Customer Representative
Dynata
Toronto, Canada
07.2019 - 01.2020
- Resolved customer inquiries promptly and effectively to enhance satisfaction.
- Managed questionnaire credits for platform users to ensure seamless access.
- Facilitated issue resolution discussions with customer service team. Provided
- comprehensive guidance on fundamental questionnaire rules to platform users.
Education
Honours Bachelor of Arts - Book & Media Studies Major, Art History Major
University of Toronto (St. George)
Toronto, Ontario, Canada11-2023
Skills
- Microsoft Office proficiency
- Project management & customer services
Languages
Chinese (Mandarin) - Native/ Bilingual English - Full Professional
Timeline
EBC Facility & Guest Services Coordinator
Compass Group at Microsoft
03.2024 - Current
Communications Coordinator
University of Toronto
05.2022 - 08.2022
International Marketing Intern
Supor
05.2020 - 06.2020
Customer Representative
Dynata
07.2019 - 01.2020
Honours Bachelor of Arts - Book & Media Studies Major, Art History Major
University of Toronto (St. George)
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