MING TSUNG HSU
PHOENIXNIX,AZ
Summary
I developed strong communication and problem‑solving skills while working in a fast‑paced service environment. I have a good record of managing and solving customer questions quickly and clearly. I am now looking to move into a new field where I can use these skills to support the team and improve customer satisfaction.
Overview
8
8
years of professional experience
Work History
Senior Field Engineer
ASM American
Phoenix, AZ
12.2022 - Current
- Responsible for TSMC F21 DCM&QCM IQ and sustaining
- Responsible for communication and coordination with TSMC F18, and machine learning share.
- Training new engineers on troubleshooting techniques
- Developed and implemented process improvements that enhanced operational efficiency and reduced downtime.
Field Service Engineer
ASM Taiwan
Hsinchu ,Taiwan
12.2017 - 11.2022
- 2017~2019 Responsible for TSMC F12 DCM IQ, RFK, Low-K , and production tool sustain.
- 2019~2022 Responsible for TSMC F18 DCM IQ and sustain tool
- Responsible for communication and coordination with TSMC and ASMJ for the new RFK project.
- Training new engineers on troubleshooting techniques
- Implemented maintenance programs, reducing equipment downtime.
Education
Bachelor of Science - Mechanical Engineering
CHENG SHIU UNIVERSITY
Taiwan01-2007
Skills
- Field service support
- Equipment installation
- Installation planning
- Hardware repair
- Troubleshooting
- Team communication
- Customer support
- Relationship building
Accomplishments
- Led the first upgrade of the HQ‑SiO system together with TSMC and ASMJ, including execution, system testing, and release to production.
- The 4th‑generation design was successfully changed and used in the TSMC N5 process.
- Completed TSMC Fab 21 XP8 tool installation, brought the system online, and supported its successful ramp to mass production.
Timeline
Senior Field Engineer
ASM American
12.2022 - Current
Field Service Engineer
ASM Taiwan
12.2017 - 11.2022
Bachelor of Science - Mechanical Engineering
CHENG SHIU UNIVERSITY