Mingyang Sun
Buford,GA
Summary
Bilingual E-commerce Operations Specialist with hands-on experience in Shopify product listing, TikTok content creation, supplier communication, and order management. Proven ability to manage online store operations, create high-converting listings, and deliver strong customer support in both English and Chinese. Skilled in video editing, trend research, and coordinating with global suppliers to support fast-growing online businesses. Dedicated, detail-oriented, and ready to contribute to a full-time remote operations role.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Virtual Operations Assistant
Freelance
02.2024 - Current
• Supported online store owners by managing Shopify listings, TikTok Shop uploads, product variations, and inventory updates.
• Edited and optimized short-form videos for TikTok, Instagram Reels, and YouTube Shorts using CapCut/FCP.
• Managed supplier communication, quotation comparison, and product sample coordination.
• Created marketing copy, product bullet points, and call-to-action captions tailored for U.S. consumers.
• Organized operational documents including pricing sheets, supplier lists, and promotional calendars in Google Sheets/Notion.
• Conducted product trend research and provided insights that guided client decision-making.
E-commerce Operator & Content Creator
Self-Employed
01.2023 - 01.2025
• Built and managed a Shopify store from zero, including product uploading, SEO optimization, order handling, and pricing strategy.
• Created TikTok short videos (10–60s) to promote products and test trends.
• Communicated with 1688/Alibaba suppliers for samples, packaging, and low-MOQ customization.
• Wrote bilingual product descriptions, titles, and marketing copy.
• Performed product research using TikTok Creative Center, Amazon, Temu, and Instagram.
• Provided bilingual customer service and managed refunds, replacements, and tracking.
Education
Bachelor of Science - Computer Science
Arizona State University
Tempe, AZ08-2028
Skills
Shopify Store Management
Product Listing & Optimization
TikTok Shop Operations
Short-Form Video Creation (TikTok/Reels)
Supplier Communication (Alibaba / 1688/temu)
Customer Support (English & Chinese)
Product & Trend Research
Canva & CapCut Editing
Positive & Professional Communication
Google Sheets & Data Organization
Copywriting (English/Chinese)
SEO for Product Listings
Accomplishments
• Successfully built and managed a full Shopify store from scratch, including product research, listing optimization, and order processing.
• Created over 200+ TikTok short-form videos to test products, drive traffic, and increase customer engagement.
• Negotiated with multiple 1688/Alibaba suppliers to secure samples, custom packaging, and low-MOQ production options.
• Improved product listing quality through SEO optimization, clearer selling points, and A/B tested thumbnails.
• Reduced customer response time by providing bilingual English/Chinese support across messages, returns, and tracking updates.
• Developed organized Google Sheets for supplier lists, pricing comparisons, and weekly performance tracking.
Certification
• E-commerce Operations Training – Self-Directed (2023–Present)
Training focused on Shopify store setup, TikTok Shop operations, product listing optimization, customer service workflows, and basic data tracking.
• Digital Tools & Productivity Systems – Self-Taught (2022–Present)
Proficient in Google Workspace, Notion, Canva, basic Excel/Sheets automation, and online VA workflow tools.
• Customer Support Skills Training – Self-Directed (2022–Present)
Experience handling customer messaging, resolving order issues, and managing online store operations
Languages
English
Professional Working
Chinese (Mandarin)
Native or Bilingual
Timeline
Virtual Operations Assistant
Freelance
02.2024 - Current
E-commerce Operator & Content Creator
Self-Employed
01.2023 - 01.2025
Bachelor of Science - Computer Science
Arizona State University