Ming Ying Horvath
Rockbridge
Summary
Results-oriented business development professional with a strong focus on enhancing operational efficiencies and financial management. Demonstrates expertise in personnel oversight and program coordination, driving culture development within organizations. Proven track record of executing strategic business plans while maintaining a proactive approach to problem-solving and follow-through. Seeks to leverage leadership skills to further optimize business performance and growth.
Overview
19
19
years of professional experience
Work History
Entrepreneur
Self Employed Services
Rockbridge
12.2022 - Current
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Streamlined communication channels, improving information flow and decision-making speed.
- Provided leadership during times of organizational change or crisis situations.
- Analyzed business performance data and forecasted business results for upper management.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Produced thorough, accurate and timely reports of project activities.
- Implemented quality control measures to uphold company standards.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Created monthly reports for senior management summarizing operational performance metrics.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Reviewed completed work to verify consistency, quality, and conformance.
- Negotiated contracts with vendors and suppliers to reduce costs and improve quality.
- Resolved customer complaints and issues promptly, maintaining a positive brand image.
- Oversaw daily operations, maintaining efficiency and quality standards.
- Oversaw marketing initiatives, increasing brand awareness and sales.
- Enhanced customer satisfaction through the development of a customer service excellence program.
- Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
- Conducted performance evaluations, providing feedback and coaching for team development.
- Established pricing structures for products and services.
File Clerk
Golian Mccafrey LLC
Colubus
07.2006 - 12.2008
- Scanned and filed forms, reports, correspondence and receipts.
- Retrieved requested files from archives or other offsite locations.
- Handled confidential material with discretion in accordance with company regulations.
- Tracked materials removed from files to facilitate return process.
- Answered questions about records or files.
- Managed and organized physical and digital filing systems for easy access and retrieval.
- Facilitated easy access to frequently used documents through strategic placement and organization.
- Performed routine audits of files and records to maintain accuracy and completeness.
- Updated and revised file categorization and storage protocols as needed.
- Provided administrative support as needed, including data entry and document preparation.
- Located, retrieved and copied information in response to requests and delivered to authorized users.
- Performed data entry tasks related to filing activities.
- Scanned documents into electronic database system for archiving purposes.
- Provided support during document imaging projects by preparing paper records for scanning.
- Retrieved requested files and delivered to appropriate personnel.
- Input data into computer systems to support document and information retrieval.
- Eliminated outdated or unnecessary materials according to file maintenance guidelines or legal requirements.
- Assisted in the transition from paper to digital filing systems, including scanning and categorizing documents.
Education
High School Diploma -
Kenton Ridge HS
Springfield Oh05-2004
Skills
- Operational management
- Business analysis
- Quality control
- Vendor negotiation
- Customer service
- Data reporting
- Performance evaluation
Affiliations
crafting
Languages
Chinese (Mandarin)
Native/ Bilingual
Chinese (Cantonese)
Professional
Fujianese
Professional
English
Professional
Timeline
Entrepreneur
Self Employed Services
12.2022 - Current
File Clerk
Golian Mccafrey LLC
07.2006 - 12.2008
High School Diploma -
Kenton Ridge HS
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