Hi, I’m
Minh Dang
Oakland,CA
Summary
Hardworking Custodial Supervisor skilled at keeping custodial staff operating efficiently. Knowledgeable about purchasing supplies, controlling costs and assigning tasks. Trained in PPE & chemical safety with history of [100%] success. Background includes safety coordination, program management and team leadership in custodial settings. Well-versed in MUNI operations and standard practices. Organized and disciplined professional with advanced problem-solving abilities. Proficient in hazardous materials handling, cleaning procedures and maintenance requirements. Familiar with administering records, handling public inquiries and leading team meetings. Fluent in Chinese, English, Vietnamese. Adept at handling all types of custodial tasks and effectively training team members to perform jobs with accuracy and speed. Excellent leader with strong communication and interpersonal skills. Confident leader experienced in janitorial work. Motivates, trains and manages team to meet expectations every day. Knowledgeable about chemical handling, safety and cleaning procedures. Innovative IT manager with proven record of success in managing large teams of personnel. Promotes high standards of cleanliness and safety. Highly organized and attentive to detail with strong organizational and time management skills. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Transit supervisor position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
29
years of professional experience
Work History
SFMTA
Custodian Supervisor
01.2017 - Current
Job overview
- Prepared and submitted reports to demonstrate staff productivity and areas of improvement.
- Maintained required records of work hours, budgets and payrolls.
- Promoted efficient inventory practices among team members.
- Conducted regular audits of public spaces and staff work areas to maximize quality control.
- Trained and mentored new staff on cleaning and safety protocols.
- Scheduled and prioritized tasks to staff, overseeing work completion.
- Addressed customer feedback and complaints to maximize satisfaction.
- Monitored priorities and liaised between maintenance team and management, delegating tasks to complete on time.
- Established and enforced safety protocols and guidelines for staff.
- Evaluated employee performance and recommended promotions, transfers and dismissals.
- Collaborated with management to develop long-term strategies for housekeeping and janitorial department.
- Selected most suitable cleaning materials for different types of linens, furniture, flooring and surfaces.
- Recruited and selected well-qualified employees to fill vacancies.
- Drove continuous commitment to product quality and safety, reducing downtime and overtime with effective budgeting and assignation of talents as well as resources.
- Recommended or arranged for painting, repair work, renovations and replacement of furnishings and equipment.
- Monitored staff performance and provided feedback to drive productivity.
- Developed and implemented staff recognition programs to motivate and reward employees.
- Supervised team of housekeeping and janitorial workers to meet highest quality of cleanliness and safety standards.
- Implemented daily, weekly and monthly cleaning routines for staff to follow.
- Assigned job duties and monitored performance against objectives.
- Prepared and submitted accident and injury reports.
SFO
Custodian Supervisor
10.2014 - 01.2017
Job overview
- Prepared and submitted reports to demonstrate staff productivity and areas of improvement.
- Maintained required records of work hours, budgets and payrolls.
- Conducted regular audits of public spaces and staff work areas to maximize quality control.
- Trained and mentored new staff on cleaning and safety protocols.
- Scheduled and prioritized tasks to staff, overseeing work completion.
- Addressed customer feedback and complaints to maximize satisfaction.
- Monitored priorities and liaised between maintenance team and management, delegating tasks to complete on time.
- Established and enforced safety protocols and guidelines for staff.
- Evaluated employee performance and recommended promotions, transfers and dismissals.
- Collaborated with management to develop long-term strategies for housekeeping and janitorial department.
- Selected most suitable cleaning materials for different types of linens, furniture, flooring and surfaces.
- Recruited and selected well-qualified employees to fill vacancies.
- Drove continuous commitment to product quality and safety, reducing downtime and overtime with effective budgeting and assignation of talents as well as resources.
- Monitored staff performance and provided feedback to drive productivity.
- Developed and implemented staff recognition programs to motivate and reward employees.
- Supervised team of housekeeping and janitorial workers to meet highest quality of cleanliness and safety standards.
- Implemented daily, weekly and monthly cleaning routines for staff to follow.
- Assigned job duties and monitored performance against objectives.
- Prepared and submitted accident and injury reports.
CA Auto
Manager
09.2008 - 04.2012
Job overview
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Developed detailed plans based on broad guidance and direction.
- Defined clear targets and objectives and communicated to other team members.
- Launched quality assurance practices for each phase of development
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Accomplished multiple tasks within established timeframes.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Onboarded new employees with training and new hire documentation.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Maintained professional, organized, and safe environment for employees and patrons.
- Developed and implemented business strategies to achieve business goals and stay competitive.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Improved marketing to attract new customers and promote business.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Controlled costs to keep business operating within budget and increase profits.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Improved safety procedures to create safe working conditions for workers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maximized performance by monitoring daily activities and mentoring team members.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Established team priorities, maintained schedules and monitored performance.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Managed and motivated employees to be productive and engaged in work.
- Managed senior-level personnel working in marketing and sales capacities.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Planned and budgeted accurately to provide business with resources needed to operate smoothly.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Developed and maintained relationships with customers and suppliers through account development.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
People Soft
Manager
02.1994 - 05.2007
Job overview
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Developed detailed plans based on broad guidance and direction.
- Defined clear targets and objectives and communicated to other team members.
- Launched quality assurance practices for each phase of development
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Accomplished multiple tasks within established timeframes.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Onboarded new employees with training and new hire documentation.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Maintained professional, organized, and safe environment for employees and patrons.
- Developed and implemented business strategies to achieve business goals and stay competitive.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Improved marketing to attract new customers and promote business.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Controlled costs to keep business operating within budget and increase profits.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Improved safety procedures to create safe working conditions for workers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maximized performance by monitoring daily activities and mentoring team members.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Established team priorities, maintained schedules and monitored performance.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Managed and motivated employees to be productive and engaged in work.
- Managed senior-level personnel working in marketing and sales capacities.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Planned and budgeted accurately to provide business with resources needed to operate smoothly.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Developed and maintained relationships with customers and suppliers through account development.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
Education
College of AlamedaAlameda, CA
Associate of Arts from Business Management
Stride CenterOakland, CA
Associate of Arts from IT
06.1994
SF StateSF
Associate of Arts from IT
06.1993
Skills
- Direct Supervision
- Daily Facility Operations
- Routine Inspections
- Employee Evaluation
- Task Prioritization
- Health and Safety Practices
- Equipment Efficiency
- Safe Work Practices
- Improve Team Performance
- Daily Progress Reports
- Process Improvement
- Corporate Regulations
- Project Assignment Management
- Conflict Resolution Tactics
- Employee Performance Reviews
- Motivate Staff
- Detailed Instruction
- Safety Policies and Procedures
- Energy Savings
- Complex Problem-Solving
- Quality Checks
- Maintain Records
- Reading Comprehension
- Performance Appraisal
- Process Updates
- Active Listening
- Quality Assessments
- Service Quality
- Hazardous Chemicals
- Industry Standards and Regulations
- Best Practices and Standards
- Behavior Identification
- Shift Coverage
- Detailed Meeting Minutes
- Inspect Work
- Customer Service Standards
- Word Processing
- Customer Needs Assessments
- Team Guidance and Motivation
- Administrative Support
- Loss Prevention Strategies
- Chemical Cleaners
- Personal Protective Equipment
- Daily Workflows
- Pressure Washers
- Customer Inquiries
- Management of Personnel Resources
- Efficient Service
- Hand and Power Tools
- Microsoft Office
- Safe Waste Disposal Techniques
- Team Meetings
- Technical Documentation
- Resolve Complaints
- Maintenance Requirements
- Issue Resolution
- Root Cause Analysis
- Safety Oversight
- Process Improvement Strategies
- Training Program Improvement
- Employee Retention
- Social Perceptiveness
- Safety Incident Reporting
- Unit Staffing
Timeline
Custodian Supervisor
SFMTA
01.2017 - Current
Custodian Supervisor
SFO
10.2014 - 01.2017
Manager
CA Auto
09.2008 - 04.2012
Manager
People Soft
02.1994 - 05.2007
College of Alameda
Associate of Arts from Business Management
Stride Center
Associate of Arts from IT
SF State
Associate of Arts from IT