Minh Ho
Grand Prairie,TX
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills.. Hardworking employee with customer service, multitasking and time management abilities. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Devoted to giving every customer a positive and memorable experience. Organized and motivated employee eager to apply time management and organizational skills in various environments. Offering excellent technical abilities with software and applications and ability to handle challenging work. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Restaurant Team Leader
Red Claws Crab Shack
Arlington, TX
02.2020 - Current
- Conducted daily team meetings to discuss operational objectives and customer service standards.
- Ensured compliance with health, safety, sanitation and alcohol regulations in the restaurant.
- Established effective communication channels between front-of-house staff and back-of-house teams.
- Provided exceptional service to high volume of daily customers.
- Worked with management to coordinate special functions and events.
Computer Support Representative
Fry's Electronics Inc.
Arlington , TX
02.2016 - 02.2018
- Answered incoming customer calls and responded to emails in a timely manner.
- Provided technical support for hardware, software and network related issues.
- Troubleshot system malfunctions to determine root cause of problems.
- Monitored system performance including server utilization, backups.
- Answered user inquiries to resolve computer software or hardware operation problems.
Education
Associate of Arts and Sciences (A.A.S.) - Information Technology-Cybersecurity -
Tarrant County College
06.2024
Skills
- Networking
- Office 365
- Monitoring tools
- Window Servers
- LAN/WAN
- Endpoint Security
- PowerShell
- Strong leadership
- POS Systems
- Team Leadership
Certification
- CRT.Information Technology-Cybersecurity Specialist
- CRT.Information Technology-Ethical Hacking
- CRT.Information Technology-Information Technology Support
Projects
Securing a Microsoft Windows Environment Creating users in Active Directory allows them to access resources across the network, including on different computers. Adding Active Directory (AD) to your company's network involves setting up a domain controller and configuring it to manage network resources, user accounts, and security policies.
Languages
English
Native/ Bilingual
Vietnamese
Native/ Bilingual
Timeline
Restaurant Team Leader
Red Claws Crab Shack
02.2020 - Current
Computer Support Representative
Fry's Electronics Inc.
02.2016 - 02.2018
Associate of Arts and Sciences (A.A.S.) - Information Technology-Cybersecurity -
Tarrant County College
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