Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Minh Ho

San Jose,CA

Summary

Outgoing and friendly Barista with excellent interpersonal communication strengths. Solid experience processing payments, handling food and meeting customer demands with diligent and well-organized mentality. Certified in safe food handling. Developed strong customer service and time management skills in fast-paced environment. Demonstrated ability to thrive in high-pressure situations while maintaining attention to detail and quality. Looking to transition into new field where these transferrable skills can be effectively utilized. Experienced with cash handling, customer service, and transaction processing in fast-paced retail settings. Utilizes strong communication skills and attention to detail to ensure customer satisfaction and operational efficiency. Track record of maintaining accuracy and resolving conflicts smoothly. Dedicated Cashier experienced in high-end retail operations. Professional and friendly with remarkable customer service and sales abilities. Bringing experience and product knowledge to exceed revenue goals.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Barista and Cashier

Lacàphê
09.2023 - Current
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
  • Controlled line and crowd with quick, efficient service.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Made and served brand-specific café beverages with focus on speed, quality and consistency.

Quality Control Management and Sale

The Country Boutique
02.2022 - 02.2023
  • Implemented continuous improvement initiatives, resulting in significant cost savings while maintaining product quality standards.
  • Collaborated with cross-functional teams to identify areas for improvement in the manufacturing process.
  • Enhanced customer satisfaction by ensuring consistent production of high-quality products and timely resolution of issues.
  • Trained employees on proper use of equipment, leading to more accurate testing results and increased productivity.
  • Improved overall product quality by implementing rigorous inspection processes and quality control measures.
  • Reduced product return rate by proactively addressing potential issues during the manufacturing process.
  • Tracked quality issues with external customers, suppliers, and internal plant operations.
  • Determined quality department standards, practices, and procedures.

Education

3/4 Years - Fashion Design

Van Lang University
Vietnam

Skills

  • Time management
  • Friendly and outgoing
  • Team player
  • Opening and closing duties
  • Active listener
  • Order taking
  • Cash register operation
  • Safe food handling
  • Excellent memory
  • Quality control
  • Can speak Vietnamese
  • Active listening
  • Customer service
  • Flexible schedule

Certification

California food handler training certificate

Languages

Vietnamese
Native or Bilingual

Timeline

Barista and Cashier

Lacàphê
09.2023 - Current

Quality Control Management and Sale

The Country Boutique
02.2022 - 02.2023

3/4 Years - Fashion Design

Van Lang University

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Minh Ho