Minh Lai
San Jose,CA
Summary
Business manager with 20+ years of experience in growth strategies, customer service, project management, and people management. Always looking for new challenges for professional growth.
Overview
18
18
years of professional experience
Work History
Business Manager
Trinh Dental Corporation
06.2012 - Current
- Increased year one production from annual of gross of $167k to year 10 production gross of $1.8 million.
- Increased overall production and growth YOY through capitalizing on new potential opportunities and developing and maintaining partnerships.
- Located, developed, and promoted talented employees to cultivate collaborative and hardworking leadership team.
- Optimized team performance with newly implemented sales objectives and strategies.
- Identified acquisition opportunities and leveraged relationships in order to promote further growth.
- Developed SOP's, and lead conversion of business into more efficient processes.
- Maintained high level of business performance in addition to also maintaining high level of customer satisfaction.
- Maintained open communication by presenting regular updates on project status to customers.
- Monitored project progress, identified risks and took corrective action as needed.
- Monitored project performance to identify areas of improvement and make adjustments.
- Identified plans and resources required to meet project goals and objectives.
- Reduced operational risks while organizing data to forecast performance trends.
- Brought in exceptional candidates to boost team productivity and operational efficiency.
Store Manager
AT&T
07.2010 - 05.2012
- Consistently meeting and exceeding monthly and quarterly sales targets at an average of 7-10%.
- Interacted well with customers to build connections and nurture relationships.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Assisted with hiring, training and mentoring new staff members.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Approved regular payroll submissions for employees.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
Store Manager
Verizon
06.2006 - 06.2010
- Consistently met or exceeded monthly, quarterly and YOY targets by 5%=10%
- Interacted well with customers to build connections and nurture relationships
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Education
Bachelor of Science - Finance
University of San Francisco
San Francisco, CASkills
- Product and Service Sales
- Maximizing Profitability
- Time Management
- Team Leadership
- Goals and Performance
- Customer Service
- Sales Expertise
- Staff Development
- Business Development
- Process Improvement
- Project Management
- Project Planning
Accomplishments
Presidents Cabinet Winner awarded to top 5% of performers.
Timeline
Business Manager
Trinh Dental Corporation
06.2012 - Current
Store Manager
AT&T
07.2010 - 05.2012
Store Manager
Verizon
06.2006 - 06.2010
Bachelor of Science - Finance
University of San Francisco
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