Minh (Manny) Do
Katy,TX
Summary
Dedicated and reliable professional skilled in delivering exceptional customer service and multitasking. Demonstrated success in promptly addressing customer concerns and upholding high standards of customer satisfaction. Proficient in utilizing phone, email, and web platforms for effective communication. Committed to leveraging skillful abilities to contribute effectively to your team.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Alorica
11.2024 - 04.2025
- Assist customers with troubleshooting technical issues, product information, billing inquiries, and service-related concerns.
- Provide clear and accurate information to customers while maintaining high standards of customer service.
- Resolve customer complaints or concerns in a timely and efficient manner during high call volumes.
- Meet or exceed individual and team performance targets, including customer satisfaction and quality goals.
Sales Representative
Bath & Body Works
08.2024 - 11.2024
- Within the assigned sales zone, developed and maintained strong networks and connections with customers
- Provided technical assistance to customers in order to resolve issues promptly
- Used knowledge about company products to give out recommendations about product features, advantages, and benefits to customers
- Adapted to and remained flexible in a changing, fast-paced work environment
Barista
Starbucks Corp
08.2024 - 11.2024
- Showed aptitude in multitasking multiple orders at once while maintaining accuracy in product quality
- Maintained the café space and the equipment used for preparing coffee at the highest possible standard of cleanliness, following all required safety and sanitary rules
- Restocking supplies while utilizing good organizational skills to maintain an effective operation throughout the day
- Create customized drinks for customers using the understanding of coffee and its ingredients
Customer Service Representative/Receptionist
Secret Escape Nail Lounge
10.2023 - 04.2024
- Demonstrated excellent communication skills, both verbal and written, in order to effectively interact, and provide helpful suggestions and recommendations to customers
- Responded to customer's telephone inquiries and complaints in an efficient manner
- Updated and maintained database with accurate customer information and timely data entry
Education
Associate in Sciences - Computer Information System
Houston Community College
Houston, TX01.2025
Skills
- Customer Service
- Cash Register Operation
- Data Entry Skills
- Communication Skills
- Telephone Skills
- Restaurant Operation
- Databases
- Point-of-sale Systems
- Calendar Management
- Merchandising
- Team Building
- Business Development
- Transaction Processing (Computing)
- Stock Control
- Multitasking Abilities
- Critical Thinking
Languages
English
Native or Bilingual
Vietnamese
Native or Bilingual
Timeline
Customer Service Representative
Alorica
11.2024 - 04.2025
Sales Representative
Bath & Body Works
08.2024 - 11.2024
Barista
Starbucks Corp
08.2024 - 11.2024
Customer Service Representative/Receptionist
Secret Escape Nail Lounge
10.2023 - 04.2024
Associate in Sciences - Computer Information System
Houston Community College
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