Minh Miyakawa

Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success. Information Specialist experienced in managing data for employers and clients and distributing information across organization. Analyzes data, supports security, organizes and classifies, maintains records and contributes to team efforts. Expertise in information technology, technical understanding, documentation, reporting, customer service and process improvement. Talented Technical Support Representative with gift for understanding needs of both business and home users. Versed in troubleshooting and desktop support on Windows, Linux and Mac systems. Proven skill in resolving problems quickly on first call. Detail-oriented [Job Title] with extensive experience in telecommunications, retail and customer service. Troubleshoots highly technical, complex issues with ease and patience. Delivers Tier 2 and 3 support knowledge. Versatile Technical Support Representative skilled at offering clients easy-to-understand guidance and actionable advice. Positively impacts all customer interactions and engineering efforts for supported products. Seasoned System Administrator with [Number]-year background in Information Technology. Progressive experience marked by continuous contributions above and beyond requirements. Career achievements in large-scale software deployments, network buildouts and data security. Resourceful System Administrator consistently responds to wide range of technical challenges with focused and creative approach. Highly effective at problem solving and decision making. [Number] years of progressive IT experience. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

• Award Implementation Team - in Arnold Schwarzenegger

Former Governor of California

• Completed intensive training in database fundamentals and software engineering.
• Increased number of resolved job tickets by 90% over previous year.
• Trained and led technical support teams of more than 100 support specialists.
• Promoted to Senior Help Desk after 48 months of employment.
• Promoted to Senior Help Desk after 48 months of employment.
• Contributed to a reduction in operational costs of 50%.
• Documented and resolved state political team which led to increased productivity in workflow.
• Used Microsoft Excel VBS programming for administrative needs
• Supervised department of 100 staff members in architecture department for the State of California for architectural design standards (CAD Manager)
• Resolved product issue through consumer testing.
• Achieved CA Statewide compliance standards effectively helping with implementation in Department of Motor Vehicles
• Achieved State of California executive introducing customized Excel database for document, email, and file server organization.

• Certified SQl Administrator, State of California - 2 years
• Staff Information Project Management - 5 years
• Microsoft Active Directory - Administration
• Microsoft Database Administer
• Microsoft Excel VBS programming
• Autodesk 3D Animation
• Project Management - Information Technology