Minh Ngo

Work History

Advocate

Boston Center for Independent Living

07.2021 - Current

Assessed consumers‘ needs and develop independent living service plans (ILSPs).
Provided consumers with skills training, mentoring in self-advocacy, and information & referral services.
Engaged in community outreach and systems advocacy efforts.
Assisted in coordination of services with other agencies and BCIL staff members.
Coordinated stake holders and set up and organize services to serve community.
Contributed to developing the management procedures.
Conducted workshops.
Initiated and maintained strong professional relationships with clients, leading to high retention rates and referrals.
Streamlined case management processes, reducing average case duration and increasing team efficiency.

Freelance Consultant

Freelance

09.2015 - Current

Provided consultant services on Quality management, Process improvement, Business management.
Evaluated client needs and expectations, establishing clear goals for each consulting engagement.
Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
Assisted clients in navigating complex industry challenges with strategic recommendations.
Identified areas of improvement for clients'' operations, implementing targeted solutions to increase productivity.
Streamlined internal processes to enhance team efficiency and improve overall project outcomes.
Improved organizational efficiency, overhauling outdated operational procedures with innovative, tech-driven solutions.
Facilitated workshops and training sessions for client staff, enhancing their skills and knowledge in key areas.
Devised and implemented processes and procedures to streamline operations.
Developed effective improvement plans in alignment with goals and specifications.
Diagnosed, developed, improved quality management systems, applying TQM, Lean ISO standards to the management system.
Set up KPIs and checked the implementation of regulations, procedures.
Created quality measurements to track improvement in products.
Identified client’s environments and develop corporate, business, functional strategies.

Project Manager, English-Vietnamese AI Translation Machine

Linguistic System Inc.

11.2017 - 07.2021

Developed AI translation machine resources.
Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.
Monitored progress against established goals, adjusting schedules and resources as needed to keep projects on track.
Developed strong relationships with stakeholders through regular communication updates, fostering trust and confidence in the team''s ability to deliver results.
Monitored project performance to identify areas of improvement and make adjustments.
Prepared detailed reports on project status for stakeholders, ensuring transparency and alignment with objectives.
Negotiated contracts with vendors and suppliers, securing quality materials at competitive prices for efficient use of resources.
Implemented continuous improvement initiatives to optimize project outcomes while maintaining cost effectiveness.
Reduced project costs, negotiating contracts with suppliers and optimizing resource allocation.
Identified plans and resources required to meet project goals and objectives.
Collaborated closely with senior management to align project objectives with strategic company initiatives, ensuring that efforts contributed to overall business growth.
Coordinated with cross-functional teams to resolve project issues and mitigate risks.

Director

Golden Path Academics English Centre

10.2014 - 09.2015

Implemented business strategies, increasing revenue, and effectively targeting new markets.
Developed curriculum, syllabus, lesson plans.
Set up the management system of the center.
Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Interacted well with customers to build connections and nurture relationships.
Assisted in recruiting, hiring and training of team members.
Secured lucrative partnerships to expand market reach, negotiating favorable terms.
Revolutionized customer service protocols, significantly improving customer satisfaction ratings.
Improved project efficiency with strategic planning, resource allocation, and time management practices.
Facilitated cross-functional collaboration for improved decision-making processes within the organization.
Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
Provided support to and supervise academic, marketing and operation activities.
Positioned the center as a prestigious academic English center with outstanding English programs.

Manager of Test Administration

IIG Vietnam/ETS Official Representative

10.2013 - 09.2014

Managed the department to administer tests such as TOFFL, TOEIC, SAT, GRE, MOS.
Organized large scale-tests.
Design English test preparation programs.
Supervised test administers and proctors.
Established test-centers.
Accomplished multiple tasks within established timeframes.
Maintained professional, organized, and safe environment for employees and patrons.
Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Maximized performance by monitoring daily activities and mentoring team members.
Developed and maintained relationships with customers and suppliers through account development.
Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
Evaluated employee performance and conveyed constructive feedback to improve skills.
Assisted in organizing and overseeing assignments to drive operational excellence.
Launched quality assurance practices for each phase of development
Streamlined and monitored quality programs to alleviate overdue compliance activities.
Restructured the procedures of test administration to become more effective and organized.

Deputy Chief of Administration and Quality Assurance Manager

Hanoi School of Business

06.2006 - 09.2013

Developed and managed quality management systems and supervise administration of departments, including: Administration, IT, Library, Alumni Services.
Redesigned the quality management system in accordance to the ISO 9001 standards and higher education accreditation standards.
Set up KPIs for the school and checking the implementation of regulations, procedures.
Fostered a culture of continuous improvement through employee training, development, and performance management.
Ensured compliance with local, state, and federal regulations through regular audits, reviews, and policy updates.
Served as a mentor to junior staff members, providing guidance on best practices for professional growth and development.
Cultivated a positive work atmosphere by encouraging open communication channels among team members at all levels of the organization.
Facilitated cross-departmental cooperation to achieve shared objectives more efficiently than previously possible.
Improved department efficiency by streamlining processes and implementing new technology solutions.
Built strong relationships with internal and external stakeholders to enhance collaboration and drive positive outcomes.
Streamlined workflows for increased efficiency, reducing administrative burdens on staff members.
Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
Delegated tasks to administrative support staff to organize and improve office efficiency.
Implemented project management techniques to overcome obstacles and increase team productivity.
Conducted regular audits to ensure adherence to established protocols, maintaining consistency across the organization.
Trained team members on quality assurance principles, fostering a culture of accountability and high performance.

Manager – Quality Assurance and Testing

FPT School of Business

09.2009 - 08.2012

Managed quality management systems.
Managed testing and assessment operations.
Designed the quality management system in accordance to the ISO 9001 standards and higher education accreditation standards.
Applied ISO 9001, ISO 14000, ISO 27000, TQM, Lean to the management system.
Developed quality assurance standards and company processes.
Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
Achieved departmental goals by developing and executing strategic plans and performance metrics.
Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
Reduced operational costs through comprehensive process improvement initiatives and resource management.
Enhanced team productivity by implementing agile methodologies, leading to more efficient project completion.
Coordinated with IT department to upgrade technology infrastructure, enhancing operational efficiency and data security.
Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Set up KPIs for the school and checking the implementation of regulations, procedures.
Ensure products meet customer expectations and demand.
Maintain standards for reliability and performance of production.
Create quality measurements to track improvement in products.
Create reports documenting errors and issues for fixing.
Design quality assurance training courses.
Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.

Training Manager

NIAGS Vietnam Airlines

01.2002 - 01.2006

Developed the management system of the training department.
Organized about 100 training courses every year for 1000 employees of NIAGS.
Developed and implemented comprehensive training program to increase employee productivity and morale.
Monitored and evaluated training performance to determine quality and cohesiveness.
Established a culture of continuous learning, promoting professional development opportunities for all employees across the organization.
Organized and edited training manuals, multimedia visual aids, and other educational materials.
Evaluated the effectiveness of training programs using various assessment tools, providing valuable feedback for continuous improvement initiatives.
Collaborated with cross-functional teams to develop customized training solutions, ensuring alignment with organizational goals and objectives.
Conducted thorough needs assessments to pinpoint specific training requirements, leading to more targeted and effective training solutions.
Improved compliance with industry regulations through development and delivery of specialized compliance training programs.
Achieved significant improvement in training engagement by customizing content to meet unique needs of each department.
Evaluated impact of training programs on employee performance and business outcomes, continuously refining training strategies based on feedback.
Established the department as a well-organized and efficient training center.

Summary

Overview

Work History

Advocate

Freelance Consultant

Project Manager, English-Vietnamese AI Translation Machine

Director

Manager of Test Administration

Deputy Chief of Administration and Quality Assurance Manager

Manager – Quality Assurance and Testing

Training Manager

Education

Master of Business Administration -

Bachelor Degree - International Economics

Bachelor of Arts - English And Literature

Skills

Study And Field Trips

Other Training Qualifications

Timeline

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