Minh Ngo
El Monte,CA
Summary
Skilled receptionist and data entry clerk with expertise in customer service and precise data management. Experienced Social Work Assistant adept at team collaboration, patient assessments, and case management. Proven ability to identify solutions to problems and facilitate outreach for available services.
Overview
6
6
years of professional experience
Work History
Social Worker Assistant /Office Data Entry Clerk
SunnyDay Adult Day Health Care
El Monte, CA
12.2024 - Current
- Maintained accurate client progress reports, case notes, and assessments in company databases.
- Assisted in arranging transportation services for appointments and activities outside the home.
- Participated in outreach programs to educate vulnerable populations on available services.
- Developed effective solutions for recurring issues faced by individuals and families.
- Collaborated with social workers to enhance patient support and services.
- Responded to inquiries and provided timely answers to ensure high service levels for patients.
Receptionist
Bijou Nail & Spa
Glendale, CA
06.2019 - 06.2020
- Scheduled appointments for clients and visitors to optimize office efficiency.
- Processed customer payments accurately using cash registers and point-of-sale terminals.
- Executed data entry tasks into multiple computer systems with precision and timeliness.
- Resolved customer inquiries and complaints by providing prompt and effective solutions.
- Welcomed and directed visitors to appropriate personnel upon arrival.
Education
Bachelor of Science - Computer Science
California State University, Los Angeles
Los Angeles, CA07-2024
Skills
- Intermediate Mandarin and fluent Cantonese
- Data entry and customer service
- Time management and organization
- Self-motivation and problem-solving
Languages
Chinese (Mandarin)
Professional
Chinese (Cantonese)
Native/ Bilingual
Volunteer
- Skid Row volunteer serving homeless with food and clothing
- Organize events for church for group size of 30 or more
Timeline
Social Worker Assistant /Office Data Entry Clerk
SunnyDay Adult Day Health Care
12.2024 - Current
Receptionist
Bijou Nail & Spa
06.2019 - 06.2020
Bachelor of Science - Computer Science
California State University, Los Angeles
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