Minh Nguyen

Perform installations, disconnects, downgrades, and upgrades for residential customers and business customers for Spectrum Services.

Perform installations, disconnects, downgrades, and upgrades for residential customers and business customers for Charter Services.

• Improved warehouse efficiency by implementing new inventory management systems and processes.
• Enhanced employee productivity through effective training programs and performance evaluations.
• Ensured safety compliance with regular inspections, staff training sessions, and adherence to OSHA regulations.

• Provide field assistance to field service technicians.
• Performing efficient scheduling and routing of work load on a daily basis.
• Performing conference calls along side management with MSOs Comcast and Cox Communication to discuss metrics/not dones/escalations/.
• Implement methods and hold bi-weekly meetings to promote and encourage metric expectations are met for service partners.
• Traveled frequently to provide assistance for other locations around the Southeast region.
• New Orleans(Cox), Fort Walton(Cox), Destin(Cox), Macon(Cox), Atlanta(Comcast)