MINH NGUYEN
Winter Park,FL
Summary
Dynamic Office Manager with 20 years of experience streamlining operational functions and enhancing workplace efficiency. Recognized for a strong work ethic and reliability, leveraging advanced organizational and technical skills to support both staff and customer needs effectively. Proven ability to foster a collaborative environment while ensuring seamless business operations.
Detail-oriented property manager with a strong background in administrative and financial analysis, demonstrating exceptional communication and time management abilities. Proven expertise in conflict resolution and mediation techniques enhances the effective management of rental properties. Committed to optimizing daily operations and fostering positive tenant relationships to ensure high occupancy rates.
Through a tax preparation professional, skilled in delivering accurate and efficient return completions, ensuring compliance with regulations.
Detail-oriented Internal Revenue Agent recognized for exceptional productivity and efficiency in managing complex tax compliance cases. Expertise in regulatory knowledge and fraud detection, combined with strong communication and problem-solving abilities, facilitates successful audit navigation and taxpayer interactions. Proven track record of achieving significant resolutions while maintaining adherence to tax laws.
Overview
28
28
years of professional experience
Work History
Internal Revenue Agent
Department Of Treasury, IRS
Orlando, FL
12.2023 - Current
- Guided taxpayers on understanding their rights under the Internal Revenue Code.
- Prepared detailed reports outlining audit results and recommended corrective action plans.
- Developed strategies for auditing taxpayers in compliance with IRS regulations.
- Performed data entry into computerized accounting systems for storage of information.
- Conducted audits of individual, corporate, and partnership income tax returns.
- Examined financial documents and tax returns to detect irregularities.
Office Manager
AVALON DENTAL GROUP
Orlando, FL
10.2011 - 11.2023
- Ensured office organization met high standards for efficiency, professionalism, and performance objectives.
- Managed office inventory and placed new supply orders.
- Handled scheduling and managed timely and effective allocation of resources and calendars.
- Coached administrative staff on company policies, daily tasks and industry standards.
- Streamlined office procedures and ensured compliance with company policies.
- Elevated customer satisfaction ratings by resolving client and case issues effectively.
- Accurately managed accounting documentation to reduce financial discrepancies.
- Created long-term budgets for office supplies and equipment maintenance to meet organizational needs.
- Ensured program requirements adhered to compliance standards thereby mitigating regulatory risks.
Tax Preparer Assistant
HR Block
Winter Park, FL
02.2022 - 04.2022
- Stored copies of completed returns and related documents according to company procedures and business regulations.
- Supported work of senior-level accounting and tax preparation professionals to maximize office productivity.
- Assisted small businesses and individual clients with filling out tax forms and electronically filing tax returns.
Assistant Store Manager
7-eleven Convenience Store
Orlando, FL - Florida
12.2008 - 11.2011
- Assisted in continuous development of effective store associates to achieve desired sales and results.
- Oversaw aspects of maintenance, inventory and daily activity management.
- Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
- Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
- Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
- Trained staff on daily duties and supervised and provided feedback, resulting in improved performance and customer satisfaction.
Store Manager
Sunshine Foods
Orlando, FL - Florida
04.2002 - 11.2008
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Processed daily paperwork, balanced register drawers, produced staffing schedules and prepared deposits.
- Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
- Boosted sales by 200% by cultivating customer rapport and delivering superior customer service.
Store Owner
Young's Market
Orlando, FL - Florida
01.2000 - 03.2002
- Increased business by developing new marketing and promotional strategies.
- Controlled shrinkage and product loss with effective monitoring and inventory management systems.
- Directed and managed employees to consistently meet performance targets.
- Managed operations budgeting, accounts payable and accounts receivable, and payroll.
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
Store Manager
Young's Market
Orlando, FL - Florida
08.1997 - 01.2000
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Processed daily paperwork, balanced register drawers, produced staffing schedules and prepared deposits.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Resolved customer problems by investigating issues, answering questions and building rapport.
Education
Master of Science - Accounting
Walden University
Minneapolis, MN03.2023
Bachelor of Science - Business Administration And Management
University of Central Florida
Orlando, FL05.1999
Associate of Arts - Business Administration And Management
Valencia College
Orlando, FL05.1997
Skills
- Customer Service Expertise
- Training and coaching
- Accounts payable and receivable
- Problem resolution
- Workforce Management
- Data entry
- Budgetary Planning
- Expense account management
- Payroll processing
- Collections and invoice processing
- Account evaluation
- Monthly Record Keeping
- Documentation filing
- Tax consulting
- Financial Auditing Skills
- Auditing techniques
Languages
English
Full Professional
Vietnamese
Native/ Bilingual
Timeline
Internal Revenue Agent
Department Of Treasury, IRS
12.2023 - Current
Tax Preparer Assistant
HR Block
02.2022 - 04.2022
Office Manager
AVALON DENTAL GROUP
10.2011 - 11.2023
Assistant Store Manager
7-eleven Convenience Store
12.2008 - 11.2011
Store Manager
Sunshine Foods
04.2002 - 11.2008
Store Owner
Young's Market
01.2000 - 03.2002
Store Manager
Young's Market
08.1997 - 01.2000
Master of Science - Accounting
Walden University
Bachelor of Science - Business Administration And Management
University of Central Florida
Associate of Arts - Business Administration And Management
Valencia College
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