MINH PHAM
Pflugerville,TX
Summary
Driven by results, I leveraged my navigational expertise and positive attitude at Ready Refresh Water to enhance route efficiency and customer satisfaction. As a seasoned Sales Representative with a track record of exceeding sales targets through innovative strategies and teamwork, I consistently improved client retention and satisfaction across multiple roles.
Overview
24
24
years of professional experience
Work History
Delivery Driver
Ready Refresh Water
03.2021 - Current
- Obey federal/state laws and DOT regulations
- Follow safety protocols for loading and unloading.
- Unloading five gallons of water to local supermarkets/convient stores.
- Replace signage to reflect new/updated advertisements.
- Build good relationships and rapport with store management and exemplify customer service standards.
- Complete on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Loaded truck and properly secured items to prevent damage for deliveries.
Inside Sales Representative
Spectrum
04.2017 - 12.2019
- Answered customers' questions regarding products, prices, and availability.
- Increased sales revenue by building strong relationships with clients and providing insightful product recommendations.
- Enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions.
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
- Developed and implemented sales strategies to increase customer loyalty and retention.
- Utilized active listening and problem-solving skills to de-escalate customer concern. Using empathy and a deep understanding of the cariety of Spectrum's suite of products to address caller concerns, upsell. and stregthen each customer relatonship.
Sales Representative
United States Gold Bureau
02.2013 - 03.2017
- Responsible for selling bullion and coins to new and existing clients.
- Managed my own accounts and pipeline growth while making over 100 dials per day.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Retained excellent client satisfaction ratings through outstanding service delivery.
Sales Representative
Invenio Marketing
05.2011 - 02.2013
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Managed cable sales, internet, and phone services to small businesses.
- Worked with existing clients and made cold calls to prospective clients.
- Responsible for selling services and maintaining a relationship with both new and existing accounts.
Sales Representative Team Leader
Rainmaker Systems
08.2008 - 04.2011
- Responsible for managing team of 12 inside sales representatives who were newly hired and introduced them to our sales application.
- Responsible for writing call scripts, creating sales plays, conducting training sessions, and monitoring call metrics.
- Made business to business sales calls.
- Implemented innovative sales techniques to enhance team productivity and drive results.
- Organized monthly sales meetings to review progress, set goals, and discuss areas for improvement among the team members.
Sales Representative
MCI
01.2002 - 12.2006
- Developed and maintained relationships with new as well as existing customers.
- Made cold calls to residences suggesting upgrades and switching to out service.
- Explained provisions and negotiated price for prospective clients.
- Responsible for high levels of outbound calls per shift and effectively overcoming objections to sales in a calming and convincing manner.
- Engaged in friendly conversation with customer to better uncover individual needs.
Sales Representative
Harris Publishing
08.2000 - 01.2002
- Managed customer accounts to secure customer satisfaction and repeat business.
- Responsible for calling, emailing, to confirm information for directories.
- Responsible for selling directories.
Education
CDL Class A
Community Truck Driving School
Austin, TX01.2020
Business -
Texas State University
San Marcos, TX05.2000
Skills
- Positive Attitude
- Customer Service
- Valid CDL Class A Driver's License
- Teamwork and Collaboration
- Heavy lifting
- Stocking and Inventory
- Navigational Systems/GPS
- Pallet Jack
- Cargo Handling
- Dolly
- Tractor-trailer/Box truck operator
- Load Balancing
- Route Management
Timeline
Delivery Driver
Ready Refresh Water
03.2021 - Current
Inside Sales Representative
Spectrum
04.2017 - 12.2019
Sales Representative
United States Gold Bureau
02.2013 - 03.2017
Sales Representative
Invenio Marketing
05.2011 - 02.2013
Sales Representative Team Leader
Rainmaker Systems
08.2008 - 04.2011
Sales Representative
MCI
01.2002 - 12.2006
Sales Representative
Harris Publishing
08.2000 - 01.2002
CDL Class A
Community Truck Driving School
Business -
Texas State University