Minh Pham
Riverside,CA
Summary
Customer care professional with proven history of enhancing customer satisfaction and addressing inquiries efficiently. Focused on team collaboration and achieving positive outcomes, adaptable to changing needs. Skilled in communication and conflict resolution.
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
16
16
years of professional experience
Work History
Behavior Interventionist
Intercare Therapy, Inc.
02.2025 - 09.2025
- Implemented individualized behavior intervention plans to support client progress.
- Collaborated with multidisciplinary teams to enhance treatment strategies.
- Monitored client behavior and documented progress for analysis.
- Assisted in developing and adapting educational materials for skill acquisition.
- Engaged clients using evidence-based techniques to promote positive behavior changes.
- Conducted assessments to identify triggers and inform intervention strategies.
- Provided training and guidance to parents on behavioral management strategies.
- Maintained records of ongoing assessments and documentation of updates.
- Advocated for additional resources and support services for students with significant behavioral challenges when needed.
- Participated in professional development opportunities to stay current on best practices in behavior intervention methodologies.
- Maintained detailed records of student progress, facilitating data-driven decision making for future interventions.
Crew Member
Trader Joe's
12.2012 - 08.2022
- Adapted quickly to changing priorities during peak hours, maintaining productivity levels.
- Participated in training sessions, developing skills in operational procedures and customer engagement.
- Monitored inventory levels, assisting in stock management to support daily operations.
- Worked well with teammates and accepted coaching from management team.
- Trained new team members on procedures, customer service, and sales techniques.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Exceeded performance expectations consistently, receiving recognition from supervisors for dedication to job responsibilities.
Manager
Banned Board Shop
01.2010 - 12.2012
- Led daily operations, ensuring efficient workflow and adherence to company policies.
- Implemented inventory management systems, improving stock accuracy and reducing discrepancies.
- Fostered a team-oriented environment, promoting collaboration and high performance among staff members.
- Analyzed sales trends to optimize merchandise selection and layout, driving customer engagement.
- Coordinated promotional events, increasing community outreach and brand recognition efforts.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Education
Bachelor of Science - Applied Theology
California Baptist University
Riverside, CA05-2016
Skills
- Effective communication
- Relationship building
- Social skills training
- Verbal and written communication
- Friendly and outgoing
- Calm and patient demeanor
- CPR and first aid
Languages
Vietnamese
Native or Bilingual
Timeline
Behavior Interventionist
Intercare Therapy, Inc.
02.2025 - 09.2025
Crew Member
Trader Joe's
12.2012 - 08.2022
Manager
Banned Board Shop
01.2010 - 12.2012
Bachelor of Science - Applied Theology
California Baptist University