Minh Phan
San Jose,CA
Summary
Detail-oriented service industry worker with experience in manufacturing, aviation, and high volume consumer settings. Proven record of creating components to meet customer specifications. Motivated employee learns quickly in fast-paced, high-volume environments. Consistently adheres to safety standards. Maintains open availability and flexibility to work various shifts.
Overview
12
12
years of professional experience
Work History
Cashier's Assistant
Costco Wholesale
01.2021 - 12.2021
- Processed high volume customer transactions accurately and efficiently, handling cash, credit card, and mobile payments.
- Assisted in maintaining clean and organized work areas, including restocking merchandise and cleaning checkout lanes.
- Provided exceptional customer service by greeting customers, answering questions, and resolving any issues or concerns.
- Collaborated with 10 person cashier team to ensure smooth operations during busy periods, helping to reduce wait times and improve overall customer satisfaction.
Cabin Manager
VietNam Airlines
01.2017 - 12.2020
- Led team of 6 cabin crew members in providing exceptional customer service to passengers, resulting in consistently high satisfaction ratings.
- Implemented and enforced safety protocols to ensure compliance with aviation regulations and maintain a safe environment for passengers and crew members.
- Managed inventory of food, beverages, and other supplies to ensure adequate stock levels and minimize waste.
- Collaborated with pilots and ground crew to coordinate flight schedules and ensure on-time departures and arrivals.
Senior Flight Attendant
VietNam Airlines
01.2010 - 01.2017
- Provided exceptional customer service to passengers, ensuring their safety and comfort throughout flights.
- Demonstrated strong leadership skills by supervising and mentoring 3 junior flight attendants on team assignments.
- Effectively communicated safety procedures and emergency protocols to passengers, resulting in a high level of preparedness during potential crises.
- Managed inflight services, including meal and beverage distribution, in a timely and efficient manner to meet passenger needs.
Education
Advanced BiCMOS IC Layout
Silicon Drafting Institute
05.2001 -
Economic Aviation Operation/Civil Aviation
Vietnam College
08.2020
Flight Attendant Training
Flight Training Center of Vietnam
08.2008
Skills
Supply chain distribution
Quality Assurance Controls
Workplace Safety
Accomplishments
I was honored to be named the Outstanding Staff Member of the Year by VietNam Airlines for my exceptional dedication and contributions to the team. This award recognizes my commitment to excellence and ability to go above and beyond in my role, making me a valued member of the organization.
Timeline
Cashier's Assistant
Costco Wholesale
01.2021 - 12.2021
Cabin Manager
VietNam Airlines
01.2017 - 12.2020
Senior Flight Attendant
VietNam Airlines
01.2010 - 01.2017
Advanced BiCMOS IC Layout
Silicon Drafting Institute
05.2001 -
Economic Aviation Operation/Civil Aviation
Vietnam College
Flight Attendant Training
Flight Training Center of Vietnam