Minh Tang
Garden Grove,CA
Summary
Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance. Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Overview
15
15
years of professional experience
Work History
UC Consultant
SoftwareOne Inc
06.2018 - Current
- Connect with customers through live troubleshooting sessions using conference bridges, phone calls, and email.
- Serve as the escalation point for Technical Support, handling complex and unresolved issues.
- Track and thoroughly document all customer issues in our ticketing system (Zendesk and ServiceNow).
- Work collaboratively with various teams, such as Customer Success, Engineering, and Product, to resolve issues and provide support for our customers.
- Escalate critical, unresolved client issues to the appropriate management and development engineering experts to ensure a seamless customer experience.
- Regularly validate and update the technical and procedural knowledge bases to ensure accuracy and reliability.
IT Manager
UC Point Inc.
01.2011 - 06.2018
- Setup, configure, and migrate from OCS 2007 to Skype 2015.
- Migrate from Skype to 2015 to Microsoft Teams.
- Migrate from Exchange 2010 to Exchange 2013.
- Managed network and system performance, conducting troubleshooting, security patching, and maintenance.
- Oversaw IT department operations and training.
- Collaborated with other departments to help meet IT needs and properly integrate and secure systems.
- Guided organizational technology strategy and roadmaps including backup and disaster recovery.
IT Specialist
Comarco Inc.
09.2009 - 01.2011
- Patched software and installed new versions to eliminate security problems and protect data.
- Monitored systems in operation and input commands to troubleshoot areas.
- Maintained servers and systems to keep networks fully operational during peak periods.
- Configured hardware, devices, and software to set up work stations for employees.
Education
Certifications - Cloud Technology
Microsoft
Online 01-2012
Trade School Certification - IT Network
Bit Power Technical Trade School
Anaheim, CA06-1999
Associate of Science - IT Network
Fullerton Jr. College
Fullerton, CA06-1994
High School Diploma -
El Modena High School
Orange, CA06-1991
Skills
- Thrive in high-pressure, fast-paced environments, working efficiently with minimal supervision
- Exhibit flexibility, creativity, and dedication consistently
- Possess strong interpersonal skills and the ability to work independently or as part of a team
- Capable of managing multiple tasks, prioritizing effectively, and multitasking across different clients while keeping management informed and maintaining high customer satisfaction
- Demonstrate extreme attention to detail, initiative, and excellent follow-through on tasks
- Maintain a strong desire to please customers, regardless of the required effort
Languages
Chinese (Cantonese)
Native or Bilingual
Vietnamese
Native or Bilingual
Timeline
UC Consultant
SoftwareOne Inc
06.2018 - Current
IT Manager
UC Point Inc.
01.2011 - 06.2018
IT Specialist
Comarco Inc.
09.2009 - 01.2011
Certifications - Cloud Technology
Microsoft
Trade School Certification - IT Network
Bit Power Technical Trade School
Associate of Science - IT Network
Fullerton Jr. College
High School Diploma -
El Modena High School
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