Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Minh Tran

Indianapolis,IN

Summary

Proven leader with over 3 years of experience supervising high-volume teams at Amazon. Skilled in motivating employees, developing future leaders, and creating a safe and customer-focused workplace. Strong background in scheduling, labor optimization, and compliance management, with a track record of reducing costs while improving team performance. Committed to operational excellence, accountability, and customer service. Fluent in English and conversational in Vietnamese.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Area Manager L5

Amazon
07.2023 - Current
  • Supervised daily store operations, managing 100–200 team members while ensuring exceptional customer service, operational efficiency, and safety compliance.
  • Directed multiple departments, overseeing product flow, inventory accuracy, and merchandising to maintain high-quality standards and customer satisfaction.
  • Developed and maintained staffing schedules, optimized labor usage, and ensured accurate payroll and timekeeping compliance.
  • Resolved store-level issues, including customer concerns and operational disruptions, to deliver consistent and positive shopping experiences.
  • Conducted team huddles, coached associates, and mentored new leaders to strengthen employee engagement, performance, and career development.
  • Achieved a 43% reduction in operational costs through workforce optimization, efficient scheduling, and streamlined processes.
  • Championed workplace safety and 5S standards, creating a safe, organized, and customer-friendly environment while boosting team morale.

Associate (Full-Time)

Amazon
11.2021 - 07.2023
  • Supported peak operations with strong productivity, improving overall efficiency by 15%.
  • Assisted leadership with labor compliance, inventory support, and process tracking.
  • Delivered consistent customer service by maintaining quality and accuracy standards.

Business Operator

Self-Employed
05.2020 - 06.2021
  • Conducted market analysis and implemented customer service improvements.
  • Trained staff on client engagement and digital tools to enhance efficiency.
  • Oversaw inventory, sales planning, and vendor coordination to maximize profitability.

Education

Bachelor of Science - Business Administration

University of Indianapolis
Indianapolis, IN
05.2023

Skills

  • Team Leadership & Staff Development
  • Customer Service & Conflict Resolution
  • Scheduling & Labor Planning
  • Inventory & Loss Control
  • Process Improvement (Lean Six Sigma)
  • Safety & Compliance Management
  • Vendor & Budget Oversight
  • Performance Tracking & Reporting

Certification

  • Lean Six Sigma Trained (2019)
  • Supply Chain Operations – Coursera (2022)
  • Microsoft Excel Certification (2021)
  • GMP Data Integrity (2024)

Languages

Vietnamese
Native or Bilingual
English
Native or Bilingual

Timeline

Area Manager L5

Amazon
07.2023 - Current

Associate (Full-Time)

Amazon
11.2021 - 07.2023

Business Operator

Self-Employed
05.2020 - 06.2021

Bachelor of Science - Business Administration

University of Indianapolis

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