Minh Vo
San Jose,CA
Summary
Customer-focused professional with extensive experience in guest services, front desk operations, retail, and hospitality. Proven ability to build strong customer relationships, resolve issues efficiently, and deliver high-quality service in fast-paced environments. Skilled in sales reporting, contract negotiation, and effective communication with diverse clients and teams. Recognized for reliability, adaptability, and a strong work ethic, developed through collegiate athletics. Currently pursuing a degree in Business Management and Marketing, bringing leadership, teamwork, and problem-solving skills to every role.
Overview
4
4
years of professional experience
Work History
Guest Service Representative
Minikahda Country Club
Minneapolis, Minnesota
09.2025 - Current
- Provided excellent customer service to resolve customer complaints on time.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Developed strong customer relationships to encourage repeat business.
Front Desk Sales/Customer Service Representative
Hampton Inn By Hilton
Milpitas, California
05.2025 - 08.2025
- Submitted weekly and monthly sales reports and attended sales and management meetings to support business objectives.
- Developed long-term relationships with venues and clients by maintaining consistent communication and excellent customer service.
- Negotiated contracts with corporate clients.
Retail Associate
Dicks Sporting Goods
San Jose, CA
02.2022 - 01.2025
- Delivered exceptional customer service by understanding and addressing customer needs, ensuring a high level of satisfaction.
- Assisted 100+ customers per shift, both in-person and via phone, providing product information, processing orders, and handling payments
- Resolved customer issues and complaints effectively, contributing to repeat business and brand loyalty.
Crew Member
Five Guys
San Jose, California
08.2021 - 02.2022
- Provided high-quality customer service in a fast-paced, high-volume environment, consistently meeting company standards
- Addressed and resolved customer complaints promptly and professionally, ensuring a positive customer experience
- Assisted in food preparation, order fulfillment, and maintaining cleanliness in the restaurant
Education
Business Management - Marketing
Hamline University
Saint Paul, MNSkills
- Time management
- Leadership and teamwork
- Customer service
- Problem solving
- Multitasking
- Flexible schedule
Languages
English
Full Professional
Vietnamese
Full Professional
Timeline
Guest Service Representative
Minikahda Country Club
09.2025 - Current
Front Desk Sales/Customer Service Representative
Hampton Inn By Hilton
05.2025 - 08.2025
Retail Associate
Dicks Sporting Goods
02.2022 - 01.2025
Crew Member
Five Guys
08.2021 - 02.2022
Business Management - Marketing
Hamline University