Summary
Overview
Work History
Education
Skills
Experience Activities
Phone
Languages
Timeline
Generic

Minhee Shanahan

Saint Cloud,FL

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

22
22
years of professional experience

Work History

Work Planner/Office Administrator

3S Support, Inc
Orlando, FL
08.2022 - Current
  • Maintained an up-to-date knowledge base regarding emerging trends in the field of work planning.
  • Coordinated and managed daily administrative operations of the office.
  • Organized and maintained filing systems, including electronic databases and records.
  • Maintained supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies.
  • Provided assistance with the planning of events such as staff meetings or conferences.
  • Reviewed employee time sheets for accuracy prior to submission for payroll processing.

VIP Guest Services Representative

Monte Carlo Resort & Casino- Las Vegas
Las Vegas, NV
06.2009 - 11.2015
  • Greeted guests upon arrival, answered questions and provided information about the facility.
  • Assisted with check-in process, verified customer information and processed payments.
  • Provided customer service support to guests regarding reservations, inquiries, complaints and issues.
  • Demonstrated knowledge of all hotel facilities and services in order to provide accurate information to guests.
  • Responded to emails from customers seeking assistance or making requests for additional services.
  • Verified accuracy of guest accounts at check-out time ensuring that all charges are correct.
  • Developed relationships with regular customers in order to ensure their loyalty.

Front Desk Receptionist

Monte Carlo Resort & Casino- Las Vegas
Las Vegas, NV
11.2006 - 09.2015
  • Greeted customers warmly and made them feel welcome.
  • Assisted with check-in and check-out procedures for guests.
  • Answered phones, responded to inquiries, and took messages.
  • Processed payments accurately and efficiently.
  • Resolved customer complaints promptly and courteously.
  • Provided information about hotel amenities, services, and local attractions.
  • Verified accuracy of room rates and other charges during check-in process.
  • Received incoming calls and coordinated with staff to fulfill customer requests.
  • Demonstrated strong upselling skills by consistently exceeding upsell targets, resulting in a 20% increase in revenue for room upgrades and additional amenities.
  • Resolved customer complaints in a timely manner by providing assistance or referring them to the correct personnel.

Guest Relations Associate

The Lodge at Torrey Pines
San Diego, Ca
01.2006 - 11.2006
  • Guest registration and accommodations
  • Filled and checked daily record sheets, guest accounts, receipts and vouchers, using either computerized or manual systems.
  • Greeted guests and provided them with an overview of the hotel amenities.
  • Assisted in resolving guest complaints and inquiries in a professional manner.
  • Provided guests with directions to local attractions, restaurants, and other points of interest.
  • Handled cash payments from customers and reconciled payment transactions accurately at the end of each shift.
  • Participated in staff meetings to discuss new strategies for improving customer satisfaction ratings.

Sales Associate, Cashier, & Customer Service

Fashion Sense
San Diego, Ca
01.2005 - 01.2006
  • Displayed mannequins, organized products, and assisted in sales.
  • Greeted customers and provided exceptional customer service.
  • Assisted customers with product selection, sizing and styling.
  • Processed transactions using a point-of-sale system.
  • Maintained up-to-date knowledge of store merchandise and policies.
  • Upsold additional items based on customer interests and needs.
  • Developed promotional strategies to increase sales volume.

Market Researcher

AC Nielsen
Seoul, Korea
01.2002 - 01.2003
  • Conducted interviews with focus groups to gather information about consumer behavior.
  • Coordinated and planned seminars on the topic related to business and economics.
  • Conducted surveys to analyze customer preferences and needs.
  • Developed research plans, including objectives, methodology and data collection techniques.
  • Collected, analyzed and interpreted market research data to identify trends.
  • Assessed the effectiveness of current marketing strategies.
  • Created reports on findings from market research studies.
  • Generated ideas for product improvement based on customer feedback.
  • Evaluated competitors' products, pricing and promotions.

Education

Teaching English as a Foreign Language Certificate (TEFL) and Teaching English to Speakers of Other Languages Certificate (TESOL) -

University of California San Diego
12.2005

Bachelors Degree in Economics - Concentrated studies in finance and accounting

Sogang University
12.2003

Aspect International Language School
12.2002

Skills

  • Experienced with Microsoft Word, Excel and PowerPoint
  • A self-starter who is prepared to face a steep learning curve
  • Team Collaboration

Experience Activities

  • 2006-01-01, 2006-12-31, The Lodge at Torrey Pines, San Diego, CA, Guest registration and accommodations Filled and checked daily record sheets, guest accounts, receipts and vouchers, using either computerized or manual systems.
  • 2005-01-01, 2006-12-31, Fashion Sense, San Diego, CA, Sales Associate, Cashier, & Customer Service, Displayed mannequins, organized products, and assisted in sales.
  • 2002-01-01, 2003-12-31, AC Nielsen, Seoul, Korea, Performed market research. Communicated with and surveyed customers. Coordinated and planned seminars on the topic related to business and economics.
  • 2001-01-01, 2002-12-31, Compass Travel Agency –Internship, San Diego, CA, Communicated via phone and e-mail to accommodate customers.
  • 1998-01-01, 2001-12-31, Professor’s Assistant, Seoul, Korea, Initiated an upgraded filling system, collected and organized data, and assembled portfolios. Graded student’s papers.
  • 1999-01-01, 2001-12-31, Representative model of Sogang University, Seoul, Korea, Assisted in the advertising of the University. Created and participated in brochures and videos.

Phone

407-800-2339

Languages

  • Native Korean speaker
  • Proficient in English

Timeline

Work Planner/Office Administrator

3S Support, Inc
08.2022 - Current

VIP Guest Services Representative

Monte Carlo Resort & Casino- Las Vegas
06.2009 - 11.2015

Front Desk Receptionist

Monte Carlo Resort & Casino- Las Vegas
11.2006 - 09.2015

Guest Relations Associate

The Lodge at Torrey Pines
01.2006 - 11.2006

Sales Associate, Cashier, & Customer Service

Fashion Sense
01.2005 - 01.2006

Market Researcher

AC Nielsen
01.2002 - 01.2003

Teaching English as a Foreign Language Certificate (TEFL) and Teaching English to Speakers of Other Languages Certificate (TESOL) -

University of California San Diego

Bachelors Degree in Economics - Concentrated studies in finance and accounting

Sogang University

Aspect International Language School

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Minhee Shanahan